Account: from Free to Education with the same email address

  • 25 May 2021
  • 1 reply
  • 67 views

Hello,
I have a problem with my account:
I have created it earlier the Free account. Now my organisation has bought us an education license. I asked you for that and received email to log in. However, I can't log in: I got the message that this email is already at use. Yes, it is... I used my organisation account for my Free account. How can I get this account upgraded?

Thank you for you help!


1 reply

Userlevel 7
Badge +5

Hi @Anne-Maria Korhonen,

We’ll need more details from you to answer your questions, so I’ve converted this message into a support ticket. The team will get back to you via email :slight_smile:  

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