Hi, I am uploading (pasting link) from Loom and the preview is a strange size. The video preview is only taking up a 1/3 of the preview. Example below - any help would be very appreciated.
Userlevel 7
+12
My test conditions:
- I just created two Loom videos of my entire screen which is a 23.5” inch monitor @ 1920 x 1080 resolution.
- The Miro desktop app was maximized on the screen.
- My OS is Windows 10 64-bit Home.
- I tried both the Loom desktop app and Chrome extension.
- I am using the free Loom plan, recording at 720p.
- I added the Loom videos links using:
My results:
What is your set up?
Userlevel 7
+12
Userlevel 1
Thank you so much for your work.
All Loom videos are recorded full screen.
I was using the upload via URL to upload the the videos (and getting the weird preview)
If I get the embed code and use the iFrame it works fine.
It is strange because I have used the URL link before with no problems and it still works for other videos - youtube etc.
Userlevel 7
+12
I think the only way to know for sure if it's a Miro issue or Loom issue this to start by asking Miro support. The support team does appear to have a larger presence on this forum lately, so perhaps they (or someone else) will chime in.
Userlevel 1
I think I found the issue (not solution), it seems to be the Resolution of the original recording.
I am recording them at 1080p - results in weird preview.
Record at 720P - preview is fine.
Userlevel 7
+12
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