Skip to main content

Ask the Community

Discover the power of direct conversation with the Miro Community. Find solutions & connect with fellow Miro users for tailored advice & invaluable support!

  • 8,525 Topics
  • 28,655 Replies
8493 Topics
Mike Owens
Mike OwensMiro Hero
asked in Ask the Community
Is there a way to lock the board name / description / preview etc.?

Hi, is there a way to lock the board information (i.e., board name, description, preview area, etc.)?  I have a board we are using for a large group and someone keeps deleting the name of the board (it keeps showing up as “Untitled” in my dashboard). Thanks!

27803
Mike Owens
R
R MBeginner
asked in Ask the Community
About Security; if domain is known, can anybody enter my board or can I control it?

About Security; if domain is known, can anybody enter my board or can I control it?

28414
R
R
R MBeginner
asked in Ask the Community
Difference between invitation for Team member and sharing Board in free plan

I read this https://help.miro.com/hc/en-us/articles/360017730373-Free-Plan And I understand that there is no limit to invite team members. But I want to know if there is limit for sharing Board. It seem that there is, or not working with manage access screen in board share function. Thank you.

29303
Kiron Bondale
V
vadim333Beginner
asked in Ask the Community
How to hide navigation panel in the right bottom corner?

how to hide navigation panel in the right bottom corner?

51142
V
M
mithunNew Here
posted in Ask the Community
Mind Map - Align Child to Grid / One Another

Hi I am new to Miro and was just fooling around and loved the interface and flexibility of the mind map to create the workflows that I need. The only feature that I couldnt find that was frustrating me to no end was the “Align / Distribute” function that is common space with other white boarding / drawing tools. I tried the auto align option for the Child groups, but that doesnt do the trick like I intend for it to and I am having to manually select each child and then align it to the grid. Any chance an align / distribute function is being worked upon or if there is already such an option, can one of you point me to it? Thanks in advance. Best

7131
Vlada
Mironeer
F
Francesco MagagninoNew Here
asked in Ask the Community
Miro for NPO

is there any plan for no profit organization? i am the licensee of TEDxVerona and i woul dlike to use Miro for the team brainsotmring

3871
Kiron Bondale
D
Daria KhomyakovaBeginner
posted in Ask the Community
Team member's text is deleted shortly after it is typed

Team member's text is deleted shortly after it is typed. The user starts to type letters in English whether in text box or in the shapes mode and then it is deleted immediately after the courser clicks the other space. BUT the numbers can be typed without being deleted.   Please help to solve it!(((

7534
D
Martin Sjöholm
Martin SjöholmNew Here
asked in Ask the Community
Import Icon Sets like stencils in MS Visio

I would like to import sets of icons / shapes like you can do with stencils in MS Visio. Is this possible? If not, is something like that on the roadmap.

25841
Kiron Bondale
T
Technology OpknNew Here
posted in Ask the Community
We bought a wrong plan (business) - We need to make a downgrade, how doest it work?

We bought a wrong plan (business), we need to do a downgrade urgently to a consultant plan for one member. We need to do a downgrade. How can we do it as soon as possible? How does the refund works?

4642
T
Bhaskar Wunnava
Bhaskar WunnavaContributor
asked in Ask the Community
Using Custom Templates created in one team with other teams for same account

Hi, I have created few custom templates in One team board but i am unable to see them in another team’s boards.  Is there a possibility that i can use the same templates in other team boards

7742
Bhaskar Wunnava
K
Karel DolecekNew Here
asked in Ask the Community
How many people can I see in video chat?

Hi, I’ve read that 25 users can use the video chat feature for a video conference. I’ve not been able to find out how many of those 25 people can I actually see. Is it one active speaker system? All 25 in a gallery view? Something in between? Can it be changed? Thanks for any help. KD.

13284
C
M
Mark FrederiksenNew Here
asked in Ask the Community
Trying to grant View Only access to non-team user.

Hi, I’m trying to give a non-team user “Can View” access to a board under out Business level account.  When I do this, I get a message saying only members of your team can edit boards.  Am I not understanding how this works?   Thanks Mark

6712
M
S
SFfanBeginner
asked in Ask the Community
Tags on Story Maps

I have been testing “tags” on a story map. While I can add them, I can’t seem to click on them to filter them, so am a bit confused on what the use of tags are for besides just color coding? Am i missing how best to use “tags?”   

10411
Kiron Bondale
S
SFfanBeginner
asked in Ask the Community
How to Add Comments on Story Map

Im trying to figure out how to have a conversation with teammates on a card in a story map (this could be extended to other use cases in Miro).   I noticed as I create a Story Map, either on the card or the modal when you open it up, there is no way to have a “conversation" on it. So far I figured out how to add a separate “Comment” from the toolbar. This way they feel disconnected. Figured I may be missing something. Is this something that is offered?       

20491
Kiron Bondale
S
SFfanBeginner
posted in Ask the Community
How to create master for shapes

We are trying to create a master for our shapes, line connectors etc. By example when creating a rectangle we want it to be 100x100 in size and the box shaded blue. Line connector could be colored yellow.    We are trying to get the team to use the same shapes n sizes consistently. Also like managing a design library, it will be easier for us to change the color/size of a shape and it updates all the designs.    Thanks. 

13513
Isman Tanuri
R
RJ DeGrendelNew Here
asked in Ask the Community
Missing toolbar

I was working with a student and suddenly his toolbar vanished somehow.  He nor his mom could find it.  It was embarrassing because I had raved about the site and they spent a bit of time setting up the account and getting it up and running.  I could see my toolbar on the left side but his was missing.  It worked at first.  Is there a setting on his end that he accidentally hid it or did it erase.  He could type by clicking on the screen and clicking on the T.  But I really needed him to be able to write with the pencil. Any advice?

1502714
D
J
Joan28Beginner
asked in Ask the Community
Can unknown users join our team without our permission?

Hi All! I am really happy to use miro, it is a piece of a nice digital product. Unfortunately, my team came across a surprising event. We were using the free plan for testing and we added to the team a few members. One month later 20 unknown users appeared in our team. Is this a bug or in the free plan miro community gains access to our content and can join our team without our permission?

7616
J
M
MarianaBeginner
posted in Ask the Community
[RESOLVED] Screen Sharing and Video Chat are not working

Hello! I am preparing a workshop to be conducted by Miro. One of the essential features for conducting it will be Screen Sharing feature, where participants can follow my screen. I've used it several times and it worked perfectly, but today when I clicked my entire screen was frozen and I had to reload the board. I cannot use the function, nor does the Start button appear on the screen. Is this problem happening to anyone else? Is there any solution? Other people on my team tested and had the same problem. Thank you!

425223
T
A
Alex SaadBeginner
asked in Ask the Community
The number of boards Miro says a user has access to seems irrelevant.

When I go into active users it will say someone has access to one board yet they can access any of them. It says I have access to 11 but I can also access any of them. How do I fix this? If we have consultants that should only have access to one board this is a huge security flaw.

8476
Kiron Bondale
A
Andy HorvathNew Here
asked in Ask the Community
Do anonymous board editors, external board editors, and external board viewers and commenters require licenses?

Hi, can someone please give more information on anonymous board editors, external board editors, and external board viewers and commenters? Do any of these roles require licenses? And what is the difference between them?  We are thinking of licensing Miro, but need to understand how this works to know how many licenses we would need to buy. 

4871
Kiron Bondale
D
Diana SchneiderBeginner
posted in Ask the Community
Lost all comments when copy-pasting image with comments to another board - restore?

Can I restore the image in the initial board without having a backup, ie: restore to "2 hrs ago"? It's more than a few clicks ago so I cannot use the "back” arrow and I don't have a board backup,  thanks!  

5281
Kiron Bondale
Don McIntyre
Don McIntyreContributor
asked in Ask the Community
Instructions to users

guys, on a recent demo vid there were some really nice instructions integrated into the board explaining functionality i.e. copy/paste / how to write comments etc. Is this available anywhere?

7103
Don McIntyre
Mireille Beumer
Mireille BeumerBeginner
asked in Ask the Community
Dimensions of a board

I struggle with the dimensions of the templates and frames on my Miro-Board. My case is:  I have a Miro Board with different activities, for each activity I made a frame of template.  All the frames together, are the flow of the workshop.  But how do I know how big the frames must be? When is it big enough for the participants to have a good overview, to read the text in the frames when they zoom in? And how are my letters?  What is a good size of the frame to get a good structure of your board? Or, is anybody willing to share his or her template? So that I have an example?  Thanks a lot,  Mireille

65214
Mireille Beumer
Bhaskar Wunnava
Bhaskar WunnavaContributor
asked in Ask the Community
Stacking Custom Cards

I have a requirement and trying to find if this is possible or not. I have custom designed cards. while providing training i want those cards to be available to my clients as a stack, so that during a collaboration session anyone can use them multiple times. Just like the Stack of Sticky notes i want my custom cards to be available as a stack. Is there a possiblity of doing so.

293415
mlanders
Wendie Hipolito
Wendie HipolitoBeginner
posted in Ask the Community
Combine User Story Maps into one?

We created several user story maps for different parts of the process to ease facilitation. Now we’re reviewing those maps and want to combine all three into one and clean up overlap.  Is there a way to connect the end of one map’s backbone to the start of the next map’s backbone?

6463
Kiron Bondale
Terms & Conditions