Ask the Community

Is it possible to have an account admin without take a seat.  My account admin is used to manage user but nothing else and I would like do this without take seat. Thanks

Hallo, bin aufgrund einer Empfehlung bei miro gelandet. Scheint extrem vielseitig zu sein. Kann man die Sprache irgendwo auf Deutsch ändern?VGCathrin

HI, we want to use the consultant plan. At the moment we use it with 2 “full licenses”. I would like to add the other team members on the basis of a free license - is this possible?Or do we need two Plans - one free plan - for team members who do not use miro so oftenone consultant plan with two full members who use miro heavily?Thank You for helping!Birgit

I read the topic on Frames and I see the instructions for changing the order of frames. I can’t seem to get it to work on my iPad. I’ve tried to tap and hold on a frame in the list, expecting that I’ll be able to drag it up or down. But nothing happens. Am I doing something wrong?

I am using one of the excellent example boards from Microverse. The first thing I tried was to put it into Presentation Mode. I noticed that the order in which the frames are shown is not the same order as the frames appear on the board. In fact, there are some frames that don’t even  appear in the presentation. I like this feature, but I don’t see where this order is set or how to make this happen in a board I’ve created from scratch.This is the template I am referencing: https://miro.com/miroverse/company-vision-workshop/I have looked in the Miro documentation, but I’ve been unable to locate the how-to. Thanks!MacGrif

I can’t add or edit text on miro after March 17, 2021. Browsers and Mac app become unresponsive as soon as I click a text. I can select them in a group with other objects but as soon as the selection is only a text, browser and app freezes and I need to force close and reload.

I love miro with every beat of my heart … I cannot describe it:So I tell about my last class:There was a brainstorming session in the class. And I used the Sticky-Tool in Bulk-Mode - it was the first time I have done this in combination with the searchfunction of the board … While I have used it I realized how powerful this is because after the first keyword I searched for the second and so on … it was such a fun to work with and my participants saw live the result of the growing clustering process.

After login ,it’s loading forever , never get into the system 

Hey there, I’ve checked the help center but I couldn’t find the answer: Is there a size or # of elements limit for boards on free plan? Last year I’d created some frameworks and a backup of ad campaigns of our competitors, etc, in our Miro board. Then I’ve invited some team mates and focused on other stuff while they improve the process on Miro.Today I wanted to check it after a long time and saw that most of the backup of ad examples from competitors are gone. Those were simple screenshots I added.  Because we are on free plan, I can’t see if someone deleted them mistakenly.

I am very new to Miro and my Q. is this: I am planning on running a virtual workshop using either Zoom or Skype (undecided at this time)-and I am looking for a “whiteboard” feature that will allow me to draw or type notes so that my virtual workshop participants can see these notes. Does Miro work with Zoom/Skype, and if so, how? I appreciate any guidance on this….many thanks:) 

We want to have backup documentation easily available.One option is to embed the Word doc, but to have it take up little space it would be tiny to read. Or we could make it bigger, perhaps on a distant part of the board and set up links back and forth (that seems like a lot of work).At the moment, we are creating links to the documents into Sharepoint. That is not terrible.Ideal would be an embedded document that displays like an icon, but then when you double click, it opens into a window within Miro that is like a document reader, but not taking you out of the Miro experience. Is this possible? Would PDFs be any better or worse?The goal is reference, not editing.Thanks for any suggestions!Rob. 

I am building a frame that is had a good amount of data. I have 1 frame around 4 frames. Sometimes when I select, it gives me the option to group; sometimes it does not. I can select a group of items in one frame and it gives me the option to group. Then I go to other frame and select elements inside and it only gives me the option to lock…and I have already grouped these elements before. 

According the help, I can only search by board title, description, or text from any widgets, comments, sticky notes, etc. by typing a word or a phrase in the search bar. I want to know if there is a plan for the search functionality to read the documents content?

Hi !!Can I add and change the date and person assign on a card using the app on a phone?? And how ?? Thanks 🙃

Is there a way I can filter or search which assignees are assigned to a card, i.e in Kanban. I would like to see all tasks assigned to that assigneeSearch works with tags but not with @…..

Guten Tag geschätzte CommunitymitgliederWir nutzen für Projekt-Workshops und Processmining aktuell Miro (free version).Gibt es eine zeitliche Limite, wie lange die erstellten Boards, wenn man sie nicht benutzt, bestehen bleiben?Löscht Miro die irgendwann und wird man als Owner darüber informiert?Besten Dank für die Hilfe.

Hey, When I get Miro notifications through Slack, if I click a link it opens a web browser version of Miro instead of the web app. Is there a way to default to the web app?

Hello Miro Communiy, I am not sure if anyone have similar situaion. But last fall I was working on my personal project, and I drop tons of information in the Miro board. But few days ago when I look back my project, it becomes “View Only”. I can’t do any change at all. Please let me know if any one have similar problem before, and how can I solve it?

Hey,When I use Snip & Sketch to grab a screenshot I cannot paste it into Miro (CTRL + V). When I CTRL + V in Miro, it pastes the last thing I copied in Miro itself from days ago. Pasting into Word pastes the screenshot with no issues.Colleagues don’t experience this - help! Regards,Howard

I have been the board owner, but I gave my owner role to another team member - external facilitator for our company. But it seems the external facilitator can’t edit because of the license issue. How can I get the owner role back?  the external facilitator had the edit right before, but now he edit role seems to be removed. How to give him the edit role?

Hi, Is it possible to share a board with anyone with the link as guests but that can edit?. It is only available as active to me the “can view” but in grey the “can edit”. Is this because i have a free account?, do i need to pay to share my board with guests that can edit?thanks

Hi,My school uses Miro, so I created a Miro account with my school email address.I was invited to join my school team and was able to edit the board but I don't have the same permissions as my team members. For example I can't export a frame as image or copy content to a different board when others are able to do this.I tried using Miro in different browsers and on a mac pc and windows pc but nothing fixes this problem.Maybe there went something wrong with my account when I created a new account with my school email addres when it was already in use? I hope you can help me solve this problem.Thanks

I’m new to Miro and have an Education Plan which means I ought to be able to make my board public (e.g., enable guest editors).I follow the instructions at this link but do not have the options listed on the page. When I click on Share, the only option I have is to send invites (e.g., the ‘to’ option) - but not any of the other options (so not the ‘anyone with the link’ iine).I’ve read a lot of articles on this and tried all the different sharing options but the options shown on this page are not visible to me anywhere.If anyone can help me sus out what is going on that would be really appreciated.

Help, since the Update yesterday, the participants of our Project can't open the Board per Desktop App anymore. If I share the Board Link again they only can use the Browser Version of Miro, but not the App. This is a major Problem.If anyone has the same problem or has advice I would be very grateful With kind regards Nils   

Hi all, just upgraded to a teams and facilitating a brainstorm with external folks. Trying to add guest editor link and my share area seems different than what the guide is saying?