Ask the Community

Hi Community,I would like to put in text boxes on Miro where the orientation of the text is not left to right but from up to down in a vertical style. The reason for this is I want to group some boxes together and to do so having vertical text takes up a lot less room. Hopefully you understand what I mean and can advice me on how to do this in Miro. Looking forward to responses,Best, Beth 

Hi,Very new to Miro.The only feature I am expecting to need to use is writing on the board using a stylus and the pen mode, however when I try this, sometimes it writes and other times it moves the board around. This has happened on multiple different devices, although the stylus isn’t great so that may be relevant.Does anyone know a way to stop the board from moving around when trying to write?Thanks for your time.

I have added a multi-page PDF into Miro for examples of designs.Whenever I log in back to the board, the sample always reverts back to the first page, instead of keeping the selected page. (i.e.; I want to show page 3, and it always goes back to page 1).Is there a way to fix the page displayed for good? (without having to import only that one page)

Hello all,  I use Miro to create complex journey maps and service blueprint. One challenge I frequently face is that as maps go complex, their usability goes down. Any advice on how to find the best zoom level with maximum field of view.  Thanks !

I created a board using the “business canvas” template and shared it with a colleague. I went to reference it this weekend and all of the content is gone, just the sticky notes are there, just off of their marks as if the board was dragged a bit, which isn’t a big deal but the content is. I checked the Activities and it is even more strange - 11 sticky notes were made, all within the same minute. 8 hours later, 9 shapes were edited (there are 9 shapes in the template) and 9 shape texts were edited and the 10th text edit of the design credit, again, all within a single minute. Any explanation? I assume I lost everything after reading the recommendations to do a “Backup” but if there is something I’m missing and can find that data, would be helpful. It seems this was non-human activity to all happen in two separate minutes with no other activity recorded at all. 

Could you please help - I just cannot see the whole menu bar vertical nor the bar on the bottom and I have a team building session in 30 minutes! SOLVED IT WITH VIEW - ACTUAL SIZE in Google Chrome!  

When pasting Images (PNG) into a dashboard with Transparent areas, they sometimes show up correctly and sometimes not.Sometimes the transparent color is most often replaced with Black and sometimes white, and on occasion a smudge of the rest of the colors.  This happens when using on-line as well as the Desktop App.I am proficient in both Photoshop and GIMP.  I have tried both tools to confirm 100% that those specific areas are in fact transparent.  Then exported the image to PNG with a variety of options to try and get the transparency into the miro dashboard.  Nothing seems to work reliably.Sometimes I change nothing, I simply try again a couple of minutes later, then, like magic, the transparent areas are showing correctly.Not sure if a bug or what is going on - is there anybody that can shed some light on this? I appreciate any advice or help you can offer.

К сожалению я сталкивался с сервисами которые предоставляли пробный период, позже выставляя счёт за услуги сайта. И вот мне понравился функционал этого ПО, но некоторые я могу использовать толь с пробным периодом в 14 дней. Мои коллеги и я интересуемся, нужно ли оплачивать эти 14 дней работы?Могу ли я отключить этот период без затрат средств к примеру через 3-4 дня работы? Краткосрочный проект сохранён на данной платформе, не хотелось бы его терять без возможности возврата.

When i try to paste instagram link (for example https://www.instagram.com/p/B4M6MM2AHx7/ ) I have just a line of text as the result instead of rendered web page preview. When I try to use your “web Page Capture” feature it gives me an error but clearly link is correctHow can I pase Instagram links so I could preview vids/images in miro?

I missed writting VAT ID before paying, but I need my invoice to have VAT ID, please how can I solve this?

Hello,I would like to implement an action oriented game for a training.In the exercise there are predefined objects that should be merged to form an overall picture,but the size of the objects should not be changeable.Is it possible to fix the object changeability, but moving and rotating the objects is still possible?I am glad about a feedback.ThanksHannes 

Hi everyone, I posted a PPT file on my Miroboard. My students are not able to download it, they can view it, but not download it. They got a message something like "You can not download this, the owner of the board has to change it". Can you please tell me what to do? Thank you!

Want to add new Link with help icon near Miro Help (learning center)  icon  to raise support request for Miro users.Please help me which approach we need to follow to add this link.

If it’s possible to quickly select all objects and move? Like in PowerPoint, you can drag your mouse from top left to right to quickly select all the objects.

Pls Answer

Hello,I use the paid version of Miro. One of its possibilities is to export boards in high quality. But I’ve recently encountered the following problem: the export is successful, but not all the elements are present on the board. I’ve tried to do this from different laptops and browsers, changed fonts, etc. But nothing helps. There’s a lot of information missing on the stickers and other texts.  Does anyone know how to solve this problem?Thanks. 

I had two items that were grouped; I ungrouped them to make some changes, then wanted to regroup back, but found I couldn’t - the group option just isn’t there. Then the same happened with another group, again with items that were previously in a group. Is this a feature or a bug, or am I doing something wrong? It seems I’m otherwise able to group anything I want, just not items that were previously ungrouped (at least that’s what I think is causing the problem, could be wrong of course!)Cheers,Roo

i already paid yearly renewal for 4seats. I did not want to add 2seats. I have used 4seats, not 6seats. How can i  cancel or delete “Apr 16.2021”issue date? 

I facilitated a workshop with 10 guest editors. From previous comments, I understand that gues editors cannot use the “Bring to me...” feature. The problem is that it did not work for me neither and was not able to bring everyone to me. thanks for your comments

Hi, one of my team member can’t connect to my team (he is the only one in this case). We have 14 occasional day-passes editors.He follwed my invitation ‘’Julie Durot has invited you to the XXXX team...’’. But he just has his own team. Can you help me on this? Thank you!

Hello, I am new to Miro and switching slowly to other Cloud based apps as well. I have a general question on how the updates to Miro and its apps are maintained.If I have a multiple apps installed and use them across multiple Boards. When these apps come up with new features, updates or any other changes. Is it me to update manually these apps or they will be pushed by developer automatically. I am mostly concerned about loosing my content, content style and tools certain apps will offer. Also, if a developer will remove an app, is it going to be removed from my Miro account as well with all  created content or it will not longer appear in the Marketplace. I appreciate your help in advance.

Is there a way of having a single source of the truth on a central board that can be imported into other boards.In other words - Within Board A, B, C and D - you can import content from Board X (Source of truth). If the content on board X updates, it ripples through Boards A, B, C and D automatically?

Hi, I would like certain members of my team to have only access to certain projects. Now they all seems to see everything in the team. I work with 14 day pass editors. It would be easier for us just to see our boards (to be used in Hopin). Thanks!

Hello everyone ! I had one question about decision trees: Can I count the number of output possible automatically? I have more than 100 Thank you so much !

Hello - which template would best depict a process that uses a decision tree format?  e.g. If yes, then this… If no, then that.  Thanks.