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Ask The Community

Discover the power of direct conversation with the Miro Community. Find solutions & connect with fellow Miro users for tailored advice & invaluable support!

  • 7,832 Topics
  • 26,303 Replies
7832 Topics
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Dhaval ShahBeginner
posted in Ask The Community
Managing view/commenter access on Consultant plan

Hello all, on the consultant plan, how do I enable occasional team members to view/comment on boards without having edit rights? When I enable day passes, every time someone accessed a board, we automatically incurred a $3/day fee for that person, even if they were only viewing content.For now, I have disabled day passes until this is resolved!  

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4 years ago
George Sofroniou
George SofroniouContributor
asked in Ask The Community
Miroverse board not loading into team board

Happy Monday everyone!I’m wondering if anyone has seen a similar issue. I am trying to use @Joanna’s amazing Digital Events board into my own team’s board. However whenever I try to use it it just appears to get stuck on loading and nothing happens?I’ve tested other boards and there appears to be no issue. Can anyone help advise how I can work around this as it would be great for a remote hackathon I am planning :D 

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Simon.Harris
4 years ago
Simon.Harris
Simon.HarrisRetired Community Member
asked in Ask The Community
Font sizes in the thousands

I’ve seen some boards recently with fonts in the thousands but I can’t get over 288 - any ideas? 

22974
Isman Tanuri
4 years ago
Simon.Harris
Simon.HarrisRetired Community Member
posted in Ask The Community
How is Community Best Answer set & reste?

HiI had a post i started and the best answer is set but I didn’t (knowingly!) set itHow/ who sets that?Surely it should be the post author? 

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Simon.Harris
4 years ago
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brad wallsNew Here
asked in Ask The Community
Ability to split arrow?

Hi, I want to connect 2 leading boxes to the preceding box, via the SAME arrow, can this be done?  

54033
Robert Johnson
4 years ago
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Keith SbiralNew Here
asked in Ask The Community
Collaborative Workshop?

If I’m leading a workshop for 15-20 folks who are in different locations (either on Teams or Zoom) can I have them pop onto a brainstorming white board with Miro and make changes and edit during a work session?  How many licenses does that take if I’m leading the workshop?  I’m a bit confused as they would be different participants with each client I work with.  Does this make sense?

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Kiron Bondale
4 years ago
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Nu_New Here
asked in Ask The Community
Can I let teachers duplicate board and use with students?

Hi folks,I’m working for an education non-profit and we’re creating some material for digital learning at the moment. We would like to create specific mindmapping boards with some questions on it that an endless (haha hopefully!) number of educaters can duplicate and use with their students. They should be able to duplicate and edit their own board(s), but not ours. The students should be able to access the teacher’s board without signing up if possible. Could anyone here tell me if that’s possible with Miro? Or is there some other way to let the educators employ our boards?I’d also be interested if someone here has qualified with their education non-profit for the education plan?Thanks so much! <3Nu

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Kiron Bondale
4 years ago
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Adam KleinbergNew Here
posted in Ask The Community
Business Plan or Consulting Plan?

I’m trying to figure out the best way to create collaboration with clients over an extended period, so Day Passes don’t sound like they are going to cut it. I’m currently on a Business Plan. Does this work or should I be on the Consultant Plan (I’ve got about fifteen employees and contractors currently using it)? Do I need to make the clients team members? I only want them to have access to one board. How do people manage this?

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Robert Johnson
4 years ago
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Paul FishbackNew Here
asked in Ask The Community
Importing multipage PDF documents

When I import a PDF document into miro, only the first page appears. Do I need a paid plan to be able to load the entire such document?

93159
Simon.Harris
4 years ago
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Charlotte ForwoodNew Here
asked in Ask The Community
Miro board no longer letting me edit

I created a board yesterday and shared it with my team. We worked on it today.  When I returned to it this afternoon I could no longer do anything with the elements on my board. I would really appreciate some advice as to what to do.

29991
Simon.Harris
4 years ago
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KACBeginner
asked in Ask The Community
HELP with settings

HELP!I am new to Miro. I signed up for a free group account instead of a free individual account by mistake. I don’t want my board to be seen, used, or edited by anyone but I just got a request from someone to edit my board.Where do I change the settings to make the board “view only” or “private” but still free?Can I export my existing board to a new individual account? If so, how?Thanks. 

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4 years ago
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Ulrike HlawaczekNew Here
asked in Ask The Community
When to book a day pass?

Hi there,I am planning my very first workshop and wondering about some details regarding day passes. Since I would like the external workshop participants (15 people) to be able to e.g. write comments or use sticky notes etc., I think I will have to book an individual day pass for each participant, right? I don’t want them to be able to make any changes before the workshop starts. As I would like to send the links to the participants the day before the workshop I am therefore wondering, if thereis  a possibilty to set up a time manually, from when the day pass is working. Is this possible?Or is there any other option you can recommend? I don’t want the participants to have access to any other board than the workshop board and want them to be able to be interactive just when the workshop starts.Thanks a lot ind advance! Looking forward to your answers :)

2344
Jonathan White
4 years ago
Simon.Harris
Simon.HarrisRetired Community Member
posted in Ask The Community
Training Proof of Concept attempt

HiI’m a lot reticent about posting this but here goes anyway….I offer it as others have shared their ideas and examplesAlso because i’d love to hear what it suggesst to other as ways to improve what I’ve done hereYou can watch at 2x speed (or 4x but thats incomprehensible!)ContextI have a potential client with whom I’m attempting to show ‘how to break the mould’ on shifting trad training to be online w/ tools like miro - to try to ‘give them a feel for whats possible...’ i recorded https://www.dropbox.com/s/lr2st48lhnabuy1/first%20PoC.mp4?dl=0I’m thinking we should all get on a board sometime and share trix-n-tips - who’d like to talk about making that a reality?@Marina its shows a few bugs in the operation of miro that you might like to pass on. Ones at 10:11 another similar happens soon after - there are several issues illustrated as I go that I don’t recall now Discussion encouraged… please also tag others who’ve asked about training use@mlanders @Max Harper @Isman Tanuri @Kiron Bon

9847
Kiron Bondale
4 years ago
Jake Wysocki
Jake WysockiContributor
posted in Ask The Community
Visual notes breaks my formatting, any ideas how to prevent this?

I use visual notes in many boards to use during customer interviews. I have created a template with header formatting on several prompts to act as predefined placeholders. I haven’t figured out exactly when this happens, but it seems to add extra spaces and remove a character overnight. Has anyone else seen this or know what is causing it? I fix it and format it the way I want and it keeps happening (seemingly) every day. Thanks!  

1892
Jake Wysocki
4 years ago
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Marie.StdenisNew Here
asked in Ask The Community
When I am on the app and I add a picture to a board, the image does not load on the right side, could you help me?

The board picture is not on the right side.

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M
4 years ago
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danielfNew Here
asked in Ask The Community
Miro Mac App Jira integration, login, is not possible

How can I login to jira using the mac app?I only get the You are not logged in, and do not have the permissions required to act on the selected issue as a guest.Please log in but the link (obv) doesn’t work..thx

2072
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4 years ago
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Douglas OgbomonNew Here
asked in Ask The Community
Audit Logs

Hey, how far back can i get with the Miro Audit Logs and how long does my Log Data stay’s before it’s deleted 

5822
Marina
Mironeer
4 years ago
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Karina TrubochevaNew Here
asked in Ask The Community
Посчитать количество одинаковых форм и изображений

Добрый день, я создала схему Miro, на ней дублируются определенные формы с цветом, например красный круг. Как я могу посчитать количество одинаковых форм и изображений в MIRO автоматически ? 

3433
Marina
Mironeer
4 years ago
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Lance SedlakBeginner
posted in Ask The Community
Short-term access by clients

I’m a new Miro user.  I have the Consultant plan and will use Miro to do brainstorming with sticky notes with my clients.  I’ll use the Miro tool for approx 2.5 hours to complete 3 short brainstorming exercises with each client (typically a group of 7 - 10 people).  A few questions:How do I invite those people to access the boards I created?  Note:  That group will not access the board again.  I’ll then use the same board (after erasing content from client #1 with client #2 later that day or the next. Should I have one board with the three sections or three boards each with its own template? Am I supposed to create a “Team” for each client? Thank you for your assistance.

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4 years ago
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Aerin BillingsleyNew Here
asked in Ask The Community
Turn off Chat

I would like to use Miro in my classroom but I don’t like the chat feature. I only want my students to interact with the content and not have conversations going. Is there a way to turn off the chat feature?

6741
Robert Johnson
4 years ago
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Julia SimonNew Here
asked in Ask The Community
Image Links without homepage texts?

Hello!Is it possible to put image links on a board without the homepage discription showing?  So it does not look like this? 

14528
Marina
Mironeer
4 years ago
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YuliaNew Here
asked in Ask The Community
I deleted mind map by mistake

Hello Miro Team! Unfortunately yeasterday I finished my mind map and then deleted this board by mistake. How can I recover it? Thank a lot

6301
Kiron Bondale
4 years ago
G
Gagan SinghNew Here
asked in Ask The Community
Pricing / I would love to take the $10/ month pricing to start using the premium features

On the main site the license is showing as $10 for the paid account but inside my login when I visit pricing it’s showing $20 (Monthly). It’s just for my own use and I would love to take the $10/ month pricing to start using the premium features for now. Help! 

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Robert Johnson
4 years ago
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Ethan HuangBeginner
posted in Ask The Community
Miro got blocked by office network?

Hi guys,It’s about the network/security restrictions to access Miro.My client was trying to open Miro boards from their office network, but seems like Miro is blocked so they couldn’t open Miro boards from browser. I’m wondering if Miro is using any specific network protocols, ports ... that may cause any access restrictions? Very much appreciated if you have any idea to share. Best regards,Ethan

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E
4 years ago
Daniel Hirschler
Daniel HirschlerBeginner
asked in Ask The Community
How to hand over a board to a client?

Hi - I have create a board (workflow - architecture) for a project as part of a consultany for a client. Now I would want to hand over the board to the client - so that the project manager can work on it together with her team. How can I best do this?

3205
Daniel Hirschler
4 years ago
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