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When I copy/paste grouped elements, they ungroup. It’s only happening on some boards. Is there any way to solve this?

I’ve downloaed the Miro app and when I use it for over 15 minutes my computer crashes. Due to“Video scheduler error”.Now, I updated all my drivers, checked for viruses etc it’s clean. However the problem persists. I tired going into the ‘graphics settings’ changing Miro to open with my ‘graphics card’ rather than the integrated graphics setting. No joy.  The final solution, Run with ‘administrator’ for Miro- It seems to be stable but I am unable to drop any files into the window. The functionality has reduced.  Laptop = L502x Graphics card- Nvdia Geforce 540 M , Windows - 10 64 bit Home edition.  It’s a old one but the point was to do work to get work to get a new one ! Any solutions /ideas ? 

Hello Miro Friends ! I tested it today with a friend who I invited as a guest editor to my Miro board and asked her to copy and paste the content but she can’t. I updated the permission settings to allow team members and users outside the team to copy content a few days ago. Why is this happening ? Is anyone else having this issue? Thanks ! Vicky   

Hi Folks I spent some time putting together an organizational chart / stakeholder map. I now want to copy the entire board out of Miro and include in my PowerPoint presentation.Is this possible? I have the free version if that is useful.Thanks 

So I’m working on a miro board at the moment and I specifically want to center a grouped object to align center wise to another object I select on the board but I want the object I selected first to be the anchor object that I want the last object selected to be aligned to center wise. In visio this is extremely easy to do as Visio will center the last object selected with the other object that was selected first.  So you dictate the anchor object this way without a second thought.In Miro, it keeps moving the object I selected first to be centered with the larger grouped object which I don’t want as it mis-aligns to what I am trying to do. I tried locking the smaller first object I selected, but when you do that you cannot shift-left click to add another object to the selection.Any way to do this in Miro? 

I am creating templates that use frames.The frames are in the correct order (in the frames sidebar) when i save the template.When i use the template on a blank board the frames in the sidebar are in a different order.If i edit the template - the frames view doesn’t appear for me to re-order. I have found that if I import the template re-order the frames to be correct again and copy all - then edit the template delete all and paste the re-ordered frames back in. Sometimes (but not always) they will eventually be imported in the correct order but it seems to be random everytime. If they finally work… I dont touch them!But it’s incredibly frustrating.

Today I opened an existing board, and all the arrows got really small:Arrow size. Note the “m” letter inside the box.When adding new arrows or text in the lines, they also are really small, and I cannot resize the text in a line (clicking on the up arrow just closes the dialog).Text in a line - cannot resizeThis happens both in the Windows desktop application and in the web application. I usually use Chrome, so I tried opening the board in a new browser (Mozilla) but the issue is the same.Does anybody else have the same problem? 

Hi - is there a limit to how often you can transfer a seat between named users? Or is it unlimited? Currently on a business plan.Thank you :)

does miro have any plans or ways to work around servers being located outside the US?We currently are unable to use Miro with our VPN or in our office due to our security protocols  because it is located outside of the US.  Is there any plan to utilize servers within the US?  Otherwise, we’ll need to use a different software. Thanks,Eugene

Hello - is it possible to insert a PBI dashboard onto Miro? Thank you.

Hello everyone!So I’m 100% new and as such I have an overwhelming anxiety of asking a question that I haven’t already seen when searching but I only went so far back, so who knows (apologies if it has been asked/answered already).I’m looking to create a sort of directory for my colleagues that could potentially be used across the entirety of E.ON Next (for anyone who doesn’t know, it’s the new version of E.ON, with them having announced that they are closing).At present, my team use a spreadsheet I’ve edited to look aesthetically pleasing in the way that I know how to, and it consists of a series of phone numbers, handy information and then there’s areas of the page that I’ve coloured and hyperlinked to external information pages. It works okay but I can of course see the potential in the MIRO whiteboard. Particularly as I’ve just skimmed a video where a guy showed me how to anchor to different areas of the whiteboard, which is going to be immeasu

Hello! Maybe someone can help me. I cannot load any Miroverse boards into my own team’s board. This has been happening for several days.However whenever I try to use it it just appears to get stuck on loading and nothing happens.And this situation is repeated with all boards.What could be the problem?

While I can minimize shape objects … it is not possible with Flowchart Objects … Could you please have a look into this.Michael

I got introduced to Miro by a client of mine several months ago. I only used it a little back then, but really liked what I experienced.Now another client is asking me to use it with them. I’d be happy to, so I’m trying to learn it better.I just got into my account again for the first time I many months, and I’m trying to get a “lay of the land.” It looks like I have a project in existence called “SagePresence” (which is the name of my company). And when I click on the name of the project (in the upper left corner), it says the owner of that project is the client I worked with several months ago.Does this mean my account is inextricably linked to this client? Or is just this project linked to them? IF the latter, can I just create a new project, and I will own it?Thanks in advance for anything you can tell me to get me started and independent.

I am looking for some kind of "Planning Poker" solution/ functionality that can be used to solve the following use case. Does anyone have an idea? 1) 35 participants enter a statement on a certain topic e.g. "autonomous driving".2) the same 35 participants see all entered statements and vote for the best statement on this topic (3 votes per person)3) this process is repeated for 8 other topics4) The result is 9 statements (the voting winners) from 9 topicsDo you have any idea how to solve this use case with Miro?

Hi I am really impressed with Miro - but I want to do some screen recordings in which I will need to draw a pile of arrows. Is there some way to stop the toolbar popping up every time I draw one - its really distraciting 

Board owner and members have all Edit access. After writing a comment and pressing Enter, the Comment disappears off the board. However, it shows up at the right location once the board is refreshed. I also noticed that the same issue is happening with on all existing boards which never presented such issue. What seems to be the issue? I appreciate your help. Thanks, Diomar.

Hello, I am a teacher and am looking to use Miro in my class so students can work collaboratively with their teams on a few whiteboard activities. I set up 9 boards, one for each team, and sent an invitation link out to the class asking them to follow the link to the space I created and then find and work on their board. I see they are all active users and I seem to have the proper permissions; however, they can only view and not edit the boards. Can you help?

I have a free user Miro account. I’ve been invited to join a Miro board from another user who has an enterprise account.  I’ve joined the board, starred it in my account and can interact with it on the Miro website.When i add Miro app to MS Teams, i can’t see or select that starred board.  Is there any way to add it to my MS Teams Miro app ?

Hello,we have been using Miro for the last year at university level. We are usually savign the boards regularly to have a backup and a record in case soem work gets accidentally deleted.This all worked fine. But suddenly when I try to backup a board it no longer saves it in the regular format. XXX.rtb. I get a file name that is generic with a different file type. When I try to save it it jsut doesn’t do it, there is not file saved to my drive. the new file format is  XXX.jsonWhat has changed. I managed to get soem board saved but others jsut do not back up.  

Dear all,I am using a board with one table in it that is relatively small. The navigation toolbar shows a very large area and it is hard to navigate in it to the right spot in my small table. When I started the board, the area displayed in the toolbar was more or less the size of the table but now its a large area with the very small table in it. How can I change back to the navigation toolbar displaying only the table?Thanks for your help!Niki 

Hi! Can you please help me figure out why I can’t change sharing settings, I asked my colleagues to check out what their sharing settings look like, and there is a difference. How can I make my boards public? Is there a way I can embed the link in other websites, I’m thinking about embeding it on Notion. Right now I can’t do that because the board is private or has some sort of sharing limitations that I can’t figure out. I click on “Share” and there should be an option “Anyone with the link” but it just doesn’t pop up. I know this option is available on free boards but for some reason it doesn’t work on mine. Could you help me please?

The CSV file is useful, but it would be even more useful if the file had separate columns for each coloured sticky note. For example, if all my blue sticky notes were ‘challenges’, my table would have a column of just challenges. If all green sticky notes were ‘opportunities’ - my table would have a column for just opportunities etc.

We use a simple Excel spreadsheet as a std method for tracking actions.  In one of the columns, we show due dates, and if the due date is exceeded, a line is placed through it and a new due date is added.  There could possibly be several dates that are missed and crossed out.  The company would like to keep that visibility to missed past due dates when using Miro.  Any suggestions for the best way to show this?  Thx. 

How to enable 2-step verification for an account?