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Hello! Could you tell me please, why do I have this on my free account for studies:  And this one on my pro acc for work:  Same PC, just incognito tab (1st screen) and the usual one  I want the first type controls to be used on my both accs… Thanks for any support!

Hi all,I can’t install AWS arch icons. Whenever I click “Get App” Miro redirects me to the main page. Any ideas how to fix this?

Hi All,I’ve been asked to help support a team who are using miro boards in their training courses. We’d like to be able to check previous versions of a board so attendees can check on what it looks like when the board has been populated - this is specifically for when carrying out training exercises with course attendees. Or a button that shows what the exercise looks like when populated - either would be good :) We’d also like to be able to have a clickable button that attendees can click on the board that provides guidance on how to complete the training exercise - so essentially this information is hidden until someone clicks the button and its then revealed and then they can hide the info again once they've read it. Firstly is this do-able? Secondly, is this do-able on the free version? Thanks!CC

(+) sign to add new cards is no longer visible on any of my kanban boards.

Hi all,I currently have a very large Miro board with multiple frames - I was wondering if there is a feature to hot key different frames or locations on the Miro board so you can simply click a key (or create a custom hotkey) to go directly to that place on the Miro board.Thanks!

If I export some sticky notes that are tagged, what happens to the tags?  I’m especially interested in the csv export, but would like to know the outcome for the other file types, as well.Also, can I export multiple groups of stickies at once, and how will they be organized?  For example, if I do affinity mapping and have four frames for categories, can I export all four frames into one csv, and how can I expect the categories/frames to be organized and represented?

Hi I have just implemented an Enterprise account at my company, ~40 users. I have set up a team structure to manage permissions and who-can-see-what. The teams are largely exclusive, but there is a limited amount of cross over where some folk have a primary and a secondary team. Is there a way of setting which of their teams will be the default when someone opens Miro? I want to minimise the setting up of boards in the wrong placesThanks!

https://miro.com/miroverse/service-blueprint-essense/ will no duplicate.  It starts, then just provides a basic error message.  

Hello, logged onto my miro account to find none of my boards to be existing. Had a really important school project that is now completely gone. I have not accidentelly delated anything. Please help me.

I have noticed when using the brainwriting template that when I change the size of a sticky note on the bottom right side of the template it will over lap other sticky notes.  But when I change the size of a sticky note on the top left side of the template it will move underneath the sticky notes surrounding it. Why does this behavior occur?Can I control this behavior so the opposite happens?Can I control this behavior so it only overlaps? 

Hi there, as per https://marketplace.atlassian.com/apps/1219583/jira-cards-by-miro?tab=installation&hosting=server there looks like an option to install Jira Cards for Jira on-prem. However, when accessing the marketplace there is no ‘install’ option for on-prem (as per https://getsupport.atlassian.com/servicedesk/customer/portal/20/GHS-233759)Please can someone advise if Jira on-prem/server is supported and document the install setup process please, thanks!

Is there any ways to choose the whole template after adding it to the board? I add couple of templates, but I cannot chose the whole template since it only allows me to chose cells or single elements. So I cannot widen or change the position of the template :(

I have a consultant plan for which I get billed monthly (last time on November 20). However if I sign in, the account settings indicate me that I have a free plan. I have used Miro since March 2020 without any issues.Right now I cannot use the features that I pay for, as only the free plan features are available. The customer support team has not responded to the support request that I did 31 hours ago. In 12 hours time I have to facilitate a workshop for a client. Any suggestions how to solve this?

Hello everyone, we use Miro very extensively and I wonder if there is any good integration or template you guys might have for Questions & Answers? Our Developers often have many questions to other teams and we would like to have some kind of "forum or discussion"template where you post question, someone answer, and there can be small conversation kept in miro and at the end a way to indicate it has been answered/completed? 

The announcement that Miro is changing its licensing may impact they way we use Miro. We currently have a large number of users with many board owners. I am wondering how other Organsiations are approaching this change.  

Hi, I want to temporarily hide comments from certain users on my board - is there a 1-click way of doing this ? Thank you

Can I print out a list of my personal templates?

How do I lock my board to allow users to place stickies but not move other pieces around?

My colleagues create links using the “Create a template” feature (see pic below) which is really convenient. Is there something similar in Miro? 

Currently, My company has changed the company name.Then, All employee’s email account domain also has changed.The problem is ‘I paid for my team plan with previous company email account’.So, How can I keep all my data and boards and move to the new email account?please help me.

I’m working on a shared board (Just within our team) that is Extremely slow. I can barely work on it at all. I found out that it was much more responsive in firefox. I had tried Edge, Chrome, and Safari (on a different machine, but that one is old with poor specs). It’s especially bad if I pan up to a certain section. I didn’t make 90% of it. But I wondered if there was a way to identify what is causing the biggest slow downs. And I just realized that I can no longer right click On objects. I closed and reopened and it was fine. But I created a quick test sticky note and that is no longer there either. So it seems once it starts hanging, I have to close it and exit. It was only at about 3.5GB memory though, and I have 16 with nothing else running except teams and outlook.  It definitely just seems like there are a few items that are causing the board to be really slow, but there’s not a good way for me to know. Right click > Info on something just tell

I just experienced this issue today but I can’t place sticky notes anywhere I want on a board, instead it’s grouping them together in a box and won’t allow me to freely move them where I want. It’s also not a grouping/ungrouping issue. I don’t have any grouping set on these sticky notes. This is super frustrating because I have a deadline this afternoon and this is stopping me from meeting my deadline. 

To whom it may concern… I’m not sure if this is only happening to me… but I’m trying to upgrade from ‘Consultant’ to ‘Business’. miro.com/pricing is broken in that it only shows me ‘free’ plans that I’ve been invited to the account settings page for ‘change plan’ give me nothing clickable in order to set my upgraded selection.    If any support people see this and want a video of this experience, Please DM me… Thank you. :)

Hi, I’m a bit lost with plans and it’s limitations.I share content (teaching ads for classes) on Miro boards. Each teacher can download an editable board (I guess custum template will solve this problem), can edit it, put more documents, links, notes, make video chats, download PDFs from fames. What king of pla do I need and what plan the teacher needs?Thanks 

Hey Miro Community! Kristina from Miro’s Product Marketing team here. We’re looking for your help with a quick, 1-question survey. It will only take 30 seconds. https://miro-survey.typeform.com/to/bnYcaZF7 Thank you!