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Ask The Community

Discover the power of direct conversation with the Miro Community. Find solutions & connect with fellow Miro users for tailored advice & invaluable support!

  • 7,323 Topics
  • 24,478 Replies
7323 Topics
V
Varun DhitalNew Here
asked in Ask The Community
How do I create a personal team/account?

Hi Miro community. I’m pretty new and I’ve looked through a bunch of threads but I’m having trouble wrapping my head around this one.I was added to a team I am consulting with by a 3rd party and signed up with my personal gmail address. Looks like they are on the free plan and they have 3 boards already.Now I want to create my own dashboard/account/team that is separate from this other team since I am just consulting for them and want to work on things unrelated to them. The only option I see is to Create another team, but it asks me to upgrade to a paid account. When I log in to Miro, there is no personal space, just the team I am consulting with (that invited me).Basically, I want to create a personal dashboard/team/place where I am not sharing with this other team I am consulting with. How do I create my own dashboard with a free plan and 3 private boards?Thanks

4
Robert Johnson
3 years ago
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Paul KerbyNew Here
asked in Ask The Community
Card information gone, activity gone

One of the cards we have been owrking on has lost all the info inside, there is also no activity showing for the card either. How can I get that information back?

1
Kiron Bondale
3 years ago
A
AJ CassataNew Here
asked in Ask The Community
HOW TO INTERGRATE MIRO AND ASANA

Hey guys,I’m having some issues using Asana cards on Miro board. I intergrated Asana and Miro but still can't use Asana cards yet. Nothing show up when I clicked on Asana and it makes me to reconnect with Asana. Anyone having the same issue? and do you have any ideas to fix it?Thank you.

1
Soumyadeep Mandal
3 years ago
Brian Fulghum
Brian FulghumExperienced Community Member
asked in Ask The Community
Hide/unhide button is missing from a board I own.

Hi all, The hide/unhide button has disappeared from a board that I own. the Eye icon is simply missing. Again, I own this board.What could be causing that? How do I get it back?Thanks all.

4
Robert Johnson
3 years ago
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Partha Pratim DasNew Here
posted in Ask The Community
Cannot login using email on Windows 10 Home Chrome even after clearning cache

This is my personal account and I cannot login into my work account (paid) even to log a Miro community ticket. Miro Support, please refer to my service request #260971.  My system settings are as follows:Windows 10 home  Chrome browser and I have tried to login on my ipad using safari and on my Edge browser on my Windows 10 home PC and I have cleared the cache multiple times I still get redirected to the login screen even after I have entered the correct password. I have tried calling the Miro number that comes up on a google search, only to be redirected to a voicemail message.  I need this fixed urgently. In my paid work account, I have created some key artefacts and need to access them urgently. I would really appreciate your quick help, considering we just started using your product and paid for it!      

2
Marina
Mironeer
3 years ago
M
Marc DNew Here
asked in Ask The Community
Confused with shared settings in free plan

Hi,Someone shared a board with me.I am on the free plan. He is as well.I can see all his other boards which I don’t want to.I can’t delete or remove them and therefore can’t create more board on my account. What can I do or can he do ?Or perhaps I missed something..?Thanks

3
M
3 years ago
A
Ash UrazbaevNew Here
asked in Ask The Community
Failed to allow anonymous users to copy the board. Option "anyone with the board access" doesn't show up

Hi everyone! I’m trying to set up an access to board for anonymous users so that they can copy the board (as stated here https://help.miro.com/hc/en-us/articles/360018350399).But option "anyone with the board access" doesn't show up. I’m on team plan. What should I do?

2
A
3 years ago
I
Iain BeveridgeBeginner
posted in Ask The Community
Can you make video chat windows bigger?

Hi… we can only see very small video windows in video chat - if there are just two or three of you is there any way to make the video windows bigger? 

2
I
3 years ago
C
Cameron StewartNew Here
asked in Ask The Community
Tracking Shared Links

Hello, I was wondering if anyone knows if it is possible to track a shared link?We recently shared a link with an investor and are wondering if there is a way to see who else they have shared the link with.Thanks very much!

2
C
3 years ago
D
docroachNew Here
asked in Ask The Community
Auto Update Embedded Images?

For interaction design, MIRO is a great tool for presenting screen designs in a workflow layout for team feedback.After a team review, I have lots of changes to make to my screens. To get the newly updated screens onto my MIRO board, I have to manually replace each updated image in the workflow one at a time.Is there a way to embed images into MIRO with a URL in such a way that when I update my images where they are hosted, the original images are automatically replaced with the revised images via URL when the MIRO board is refreshed?

1
Robert Johnson
3 years ago
A
Alex MatthewsBeginner
posted in Ask The Community
Miro board won't open

I have logged into my account, i haven’t used it for a while.  When i click on a board a new tab opens with the miro symbol in grey moving in the centre but the board won’t open.Do i need to change any browser settings?  I am using Edge.

5
Robert Johnson
3 years ago
B
Barbara HBeginner
asked in Ask The Community
Miro Experience from the "outside"

Dear All,I would like to understand the Miro experience for the ones, who are not signed up Miro users.I create a link to one of my Miro board, I send the link to a couple “non-miro” people and what happens? Can they simply click the link and do there something or do they have to download something, or sign in? I was never invited as a “non member”, now I am, so I cannot really imagine how this must be. What kind of effort somebody needs to do to come to my miro board and work there….ThanksBarbara 

4
B
3 years ago
S
Seulkee LeeNew Here
asked in Ask The Community
Subscription with team members

I’m trying to purchase the license for a 4 people team. The board had 10 people before, but people who are actually using it is 4. So I removed other team members and down to 4. However, the pop-up pages still says I have 10 members so I can’t purchase it for 4 people. Is this a glitch?

2
S
3 years ago
Z
Zhenya ParkhimovichNew Here
asked in Ask The Community
Element of the board gets locked. Board sync issues?

An element that’s been edited by me or another user gets locked by the board (not user) and the bounding box with the user name tag appears. There is no way to unlock it manually, only to wait quite a while for it to unfreeze by itself. It looks pretty much like the Dropbox function (they lock the file so you couldn’t edit it until it fully synchronized). But in the Dropbox I can stop syncing and edit the file, while in Miro I can’t do anything. 

2
Z
3 years ago
Y
Yvette LadzinskiBeginner
asked in Ask The Community
Excel comments uploading onto 1 sticky note only!

Hello,  Could you please help me understand why when i cut and paste from excel that all my comments are coming up onto 1 sticky? I have the comments all in separate cells. i am following directions for uploading onto Miro… thanks!

7
Robert Johnson
3 years ago
B
Bianca MarchanyNew Here
asked in Ask The Community
Print to Booklet

Hi,  loving Miro and building more and more presentations in it.  Is it possible to print two frames next to each other like a booklet spread?   Thanks!

1
Robert Johnson
3 years ago
A
Andrey GershunNew Here
asked in Ask The Community
Uninstall Plugin with Consulting Plan

I want to remove Clusterizing plugin from the list of installed applications.I tired to follow this topic:https://community.miro.com/ask-the-community-45/uninstall-plugin-2406But I was not succeed, because there is no access to Installed Apps tabs for Consulting paid plan. (The access to is available only from other plans. How to remove installed plugin with Consulting plan?

4
Robert Johnson
3 years ago
K
Karina KerstenBeginner
asked in Ask The Community
Emoji showing up tiny on our boards

Does anyone have the same problem as me where selected emojis are tiny when you put them on the board. Is there a default setting for their size somewhere I am not aware off?thank you for your help,Karina

3
K
3 years ago
B
BluedoteducationNew Here
posted in Ask The Community
connecting text boxes?

For making a magazine template - is there a way to link text boxes so that pasted text will run onto another column textbox.  Such that, where the text ends in one box, it begins in another, and where it ends in that, it begins in another.  Customized text boxes?

1
Robert Johnson
3 years ago
H
halopez16New Here
asked in Ask The Community
Do votes count if you don't hit "done" before the timer ends?

If the voting timer ends and someone hasn’t hit “done”, will the votes they did cast still count in the voting results?

1
Kiron Bondale
3 years ago
Paul Snedden
Paul SneddenGroup Leader
posted in Ask The Community
Screen flashes randomly

Hi all, I have an odd problem that occurs seemingly randomly with Miro, in that I’ve not been able to determine a fixed method of replicating the problem. When I spoke with our Customer Success Manager recently, she suggested that I grab a screen recording if I could and then post it here in the community. The good news is, I finally have the screen recording. It’s only 9 seconds long, but it clearly shows the thing I’m talking about. https://drive.google.com/file/d/1NPBqfDUpVElFkeMsbD1CMzpDNfsYtX0I/view?usp=sharing is the screen recording. When I notice this flash, it is mostly at the top toolbar (sorry, I don’t recall it’s official name..it’s the one with the big blue Share button). I am running a Google Pixelbook, using ChromeOS89-beta. I’ve since this issue randomly occurring for several months now, so it’s not something that’s been introduced in ChromeOS89. Suggestions welcome. If there’s any logs or further info that anyone needs, please feel free to let me know. There may be a s

3
Kiron Bondale
3 years ago
L
Larry NeaguNew Here
asked in Ask The Community
Who Deleted Content

How can you tell who deleted something in a board?

1
Robert Johnson
3 years ago
P
Paul BrandBeginner
asked in Ask The Community
Finding out data storage region and controlling it

I have  CONSULTANT Account.  Can I (a) FIND OUT whether my MIRO are stored in Ireland, rather than USA and (b) Control where they are stored?  (I am aware all backups could be in either unless you have Enterprise account)

2
P
3 years ago
M
MarianeNew Here
asked in Ask The Community
Limit editing possibilities for collaborators

Hi! Sorry, English is my second language. I would like to create a board where the members of the university community where I work would be able to come and participative by adding some post-it. However, I don’t want the participants to be able to edit other’s post-it. Lots of people will use the board which would be available during a month time. I want every participant to be able to add a post-it, or more, and comment. I also want them to be able to see the post-it added by others, but I don’t want them to be able to edit those post-it, to move them around or to suppress them. To get there, I don’t want the participants to have their post-it secured with the lock mode (I won’t be there to explain). I would like to restrict the edition mode by providing each participant with the opportunity to edit their own stuff only. Is that an option?Thanks.

1
Kiron Bondale
3 years ago
A
anastasiadobrovolskayaBeginner
posted in Ask The Community
[RESOLVED] Unable to upload files (pictures, PDF, etc.)

HelloThe problem is that i can’t upload any pictures to the board anymore. Tried to do it from browser but failed. Why does it happen?

12
Robert Johnson
3 years ago
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