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Can't invite members even though I'm Team Admin

  • 22 December 2020
  • 2 replies
  • 263 views

I am setting up the Team having gained an Education Plan for my teachers.

I was able to start doing this, and added around 10 members.

Now I want to add/invite more members, there Button “Add Team Members” is no longer visible on the Team page. I can only search Active Users.

Your help is appreciated…

Thanks,

Josh

2 replies

Robert Johnson
Userlevel 7
Badge +12

@Josh Round - It sounds like the Education Plan was set up as the "student" type as per the following Help Center article:

https://help.miro.com/hc/en-us/articles/360017730473-Education-Plan

If the plan was applied for under your email address and you are a student, then this makes sense. Each teacher will need to apply for their own Education Plan and should then be granted their own 100 person team. However, they will likely be the Team Admin and all other users added (yourself included) will only be team Members. To confirm/sort this out, you will need to create a Miro Support ticket via this special form. 

Visual Thinker | Volunteer Community Moderator
J

Thanks Robert. It turns out there was a bug, and the Miro support team have now fixed it :)

All the best,

Josh

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