Skip to main content

Ask The Community

Discover the power of direct conversation with the Miro Community. Find solutions & connect with fellow Miro users for tailored advice & invaluable support!

  • 7,313 Topics
  • 24,434 Replies
7313 Topics
E
Elen DavidNew Here
posted in Ask The Community
A sloth has taken over my Miro boards

Ok, so it seems, judging by the other related topics that popped up when I entered mine, lagging and freezing is a common Miro board usage issue; uh oh :(In my situation, the problem has been going on for well over a year. Sadly, as my need increases so too does the lagging; a perfectly good vehicle stuck spinning my wheels in deeper and sloppier mud, eeek!! It has been so horrendous at times that I just grab my trusty pen, butchers’ paper and physical sticky notes and madly try doing my job the old fashioned way… which only means having to duplicate my effort all over again using an alternative suite of digital tools because my work processes and clients demand and deserve this.Occasionally usage will be bearable and I guess it is indicative of my level of patience to have not sought direct support or troubleshooting until now. But I am getting truly fed up. It legit (sic) takes several seconds, sometimes 10’s of seconds for my single click anywhere on the Miro board to do ANYTHING. I

1
K
1 year ago
Lucie A
Lucie AActive Contributor
posted in Ask The Community
📣 The Distributed '23 Miro Boards need your help!

Hey beautiful people!Do you want to be part of shaping the Miro Distributed '23 Board Designs into experiences that you’ll love and find valuable?Wonderful! The Design Phase has officially begin, and I'm looking for some quick 'n easy feedback on how you've enjoyed previous years’ events, and what you'd hope to see this round.🗳️ 𝗦𝗶𝗺𝗽𝗹𝘆 𝗳𝗶𝗹𝗹 𝗶𝗻 𝘁𝗵𝗶𝘀 𝘀𝘂𝗿𝘃𝗲𝘆 𝗯𝗲𝗳𝗼𝗿𝗲 𝘁𝗵𝗲 𝗲𝗻𝗱 𝗼𝗳 𝗻𝗲𝘅𝘁 𝗧𝘂𝗲𝘀𝗱𝗮𝘆 𝟭 𝗔𝘂𝗴, and we'll take care of the rest: https://form.typeform.com/to/I4hQyDmA 🗳️Mega thanks in advance 🙏. Your participation and insights are really important to the mission of making this a meaningful event.Let's go! 🚀

1
Lucie A
1 year ago
L
lcummingsNew Here
posted in Ask The Community
Shared board not viewable "There's been a glitch" error

Hi there, I am brand new to Miro. I created and shared a board with my team but when they go to click in, they get a very unspecific “Hmm, there’s been a glitch. Please try again in a few minutes.” error message. I’ve tried googling that message and checking the help and community here. Coming up empty on my end. Honestly I don’t even know where to start debugging this. Could really use some help please. Thanks in advance.  

1
L
1 year ago
T
tazNew Here
posted in Ask The Community
I am unable to delete the team

Dear support team,• We are using Miro on a free plan.• The team administrator has retired, and we are unable to delete the team or the account.• We also don't have access to the previous Miro administrator's email address.We would appreciate your assistance. 

1
Robert Johnson
1 year ago
N
NaiveBayesianNew Here
posted in Ask The Community
Set Field Values Based on Board Position

Is it possible to assign a field value to either a JIRA card or a “regular” card, based on its position on the board?  The use case is sprint-planning.  Image a board with 4 columns.  The first column represents the current sprint, the 2nd column the sprint after that, the 3rd column the sprint after the sprint represented by 2nd column, etc.  After I’ve placed my JIRA cards in the sprint where we are most likely to be able to get to the item described on the card, I want to be able to hit a button a fill a (pre-determined) field on each card, with a value associated with the column it is sitting in. Otherwise, the visual planning is nice, but the last step is still hand-typing in dates on a bunch of Miro cards/JIRA screens.   Is this possible with current Miro/JIRA functionality?  

1
Paul Snedden
1 year ago
C
C LiversdigeNew Here
posted in Ask The Community
Visibility of user changes

When using the business plan, am I able to see which user has made what changes to a board - esp if edits are made outside of a group working session?  Thanks in advance

1
Robert Johnson
1 year ago
Y
YongjooBeginner
posted in Ask The Community
Please allow me to edit my post

I couldn’t find edit button for the post I wrote.

1
Robert Johnson
1 year ago
R
Rebecca LewisNew Here
posted in Ask The Community
Vote on text within a table

Does anyone know if I should be able to conduct voting on text within a table?

1
Kiron Bondale
1 year ago
S
Søren NielsenBeginner
posted in Ask The Community
Only showing what is inside a frame

Hi I would like to use shapes to create “art” around the edges of my frames. So I have placed some different shapes around the edges, but when I enter present mode - instead of showing what is inside the frame only, it shows all around the frame as well. Is it possible to show only what is inside the frame? /Søren

1
S
1 year ago
J
Jordyn EdererNew Here
posted in Ask The Community
Making voting non-anonymous

Is there an option to make voting non-anonymous? I want everyone who participates to be able to see who has voted on what.

1
Kiron Bondale
1 year ago
R
Raj NathooNew Here
posted in Ask The Community
Copying or exporting a board to be used on another Miro workspace. Not as a link

I was working on a board before and now need to copy or export that one to a new Master Board. How do I do that? I don’t want it as a link, but to be seen as one component of the new Master Board. Thank you in advance

1
Robert Johnson
1 year ago
E
emptytrashcanBeginner
posted in Ask The Community
(MAC) Drag copy kanban cards doesnt work (till refresh)

(chrome or safari) Dragging kanban cards does copying but copied one doesn’t show until i refresh the page or quit to dashboard and back.

1
S
1 year ago
S
Shahar YhezkelBeginner
posted in Ask The Community
JIRA Program board - Story points sum per sprint

I created a program board, which is very useful and frindly.Im missing the sum of points per sprint, which forces me to manage this in JIRA anyways, and so making this board redundant :(The dates for the sprint are automatically added, Can i configure the view to show the sum of points?Anything that im missing?   

1
Paul Snedden
1 year ago
K
Karinna FBeginner
posted in Ask The Community
Unable to select greyed-out frame + objects

 I attached screenshots of the frame that is affected. None of the other frames in the board have this issue or look similar. I am not able to select the slightly more transparent portions of the title or sticky notes (not the actual sticky note feature, just shapes with text.)I can double click on some of the forms to do basic text editing, and I see the gray hover buttons to rearrange columns, but none of the normal edit or select menus show up. I can’t copy or duplicate anything, or move any of the tables.I have tried copying the board (didn’t fix), restoring previous versions (the bug somehow backdated itself; didn’t fix), clearing the app data (didn’t fix), uninstalling and reinstalling the desktop app (didn’t fix), and accessing the board (and versions of the board) from a browser window (didn’t fix), CTRL-A (didn’t select/fix). This problem only appeared after I loaded the board this morning. I am able to edit the rest of the board just fine. I am on Mac OS; I usually only work

1
Robert Johnson
1 year ago
M
MoomasonBeginner
posted in Ask The Community
Miro Starter Questions! Please help if you can, you'll be much appreciated!

Hey guys,  I have a few questions I can’t find answers to in the Help Section. I’ve included an explanatory Loom for visual-aid  How to animate a particular flow within a workflow during Editing and/or a Presentation? Failing the ability to Animate, how to highlight/show 1 or a few selected flows within a workflow and hide/unhighlight the others to make it clearer when editing/presenting? How to set the width of all lines between shapes to the same width? like ‘set shape width’ or something How to set the height of all lines between shapes to the same height? like ‘set shape width’ or something How to Toggle (Show/Hide) Sub-layers/levels of shapes within Parent Shapes during Editing and during Presenting?

1
L
5 months ago
T
Tino TigerNew Here
posted in Ask The Community
iFrame app is ingnoring settings and styles

Dear all,First I’ve got some experience by implementing iFrames in web pages. Also I just iFrames in miro in the last years and these ones always worked for me.Now  I’ve got the problem that miro always opens iFrames with 800x442 px and ignores all given parameters like size, frameborders etc. It doesn’t matter if I implement it (as an example) this way or via using style=”xxx”: <iframe src="https://miro.com" width="1024" height="768" name="miro" title="miro"></iframe>How can I get the old functunality or how I can motivate miro to open iFrames the way I like? ;-) Thx in advanceTiger

1
T
1 year ago
K
KeithWhatlingBeginner
posted in Ask The Community
All Shapes Opens Blank Side Panel

After I click on the All Shapes button under the Shapes button, the toolbar selection jumps to cursor and I’m left with an empty expanded side panel. See image below, It is similar to the issue marked as RESOLVED in the below link.[RESOLVED] "All shapes" action in Shapes pane not working | Miro  

1
Robert Johnson
1 year ago
D
DanilaNew Here
posted in Ask The Community
I can not see a billing

Help me) I do not see a tab “Billing’ I would like to cancel a subscription because a want to pay a version I a main role. (Note from moderator: Email address redacted to protect poster’s privacy.)

1
Robert Johnson
1 year ago
A
Anand VatsyaNew Here
posted in Ask The Community
Adding listing in Miro marketplace

Hi!I wish to add my company’s listing on the Miro marketplace. Ours is an interactive demo software and it works similar to Loom, in a sense that users need to just drop the demo link on their Miro board for it to work. Now the problem is since it’s not really an app integration to Miro, we’re unable to figure out how to proceed. The guidelines are relevant for app submissions which requires all the security guidelines to be met. However, we do not even have any external facing APIs for setting OAuth authorization. So some guidance on how to proceed for the listing would be very helpful. Thanks!

1
William Bishop
Mironeer
1 year ago
T
Tom WorbeyNew Here
posted in Ask The Community
Miro Board perpetualy not loading

I have gone to load a Miro board I need for work and it is perpetually loading the page and says that the connection is lost.I've done everything. Cleared cache and browsing data, tried a different wifi network, tried incognito mode, different browsers but nothing has worked so far. Below is the image I am seeing. None of my team are able to access any of their boards either across all users.  

1
Kiron Bondale
1 year ago
Y
Yogi Nur FadilahNew Here
posted in Ask The Community
miro badge

how I show my badge miro academy in my mirovers profile? like this : thank you, :)

1
Indra Kusuma
1 year ago
Don Morris
Don MorrisNew Here
posted in Ask The Community
Which Template to Use?

Just getting into my Miro journey, the whole whiteboarding thing, actually. Oh, I have used real whiteboards in the past, but I was unaware of the vast range of options for organizing projects and data. And that’s where I’m getting bogged down. How do I know which template I should be using to solve for a particular need? The previews don’t give me quite enough information to make a choice. I’d love to see examples (ideally a video) of how each type is used; is there a course in the Academy I should be starting with, or maybe another (external?) resource that goes into a bit more detail?

1
Kiron Bondale
1 year ago
D
DonatasNew Here
posted in Ask The Community
CTRL+C/CTRL+V hotkeys combination not working

Hi,Using hotkeys CTRL C/V for copying objects in the board does not work. Pressing CTRL+V inserts previously copied information

1
D
1 year ago
Y
yothibodeauxNew Here
posted in Ask The Community
Access board that I've been invited to in app

I was invited to collaborate on a board by a friend. I enjoyed Miro so much I bought a business plan. However, now that I have installed the app and paid for a plan, I cannot access my friends board from the app. I can only access the board from the original link via browser. Is there a way I could access the shared board from the app?

1
Robert Johnson
1 year ago
S
Steve123456New Here
posted in Ask The Community
Copy object no longer works

I used to be able to copy objects, but now when I try to copy an object (postit note, box, groups, anything but text) Miro ignores the action.If I try to copy an object and paste, the item I previously copied (sometimes from other apps) is pasted.If I copy text from the same Miro board it works, but I cannot copy any objects.I am the team admin so I have appropriate (edit) access on all boards.I am on a Mac, the desktop app works but I prefer working with Miro in the browser.

1
Robert Johnson
1 year ago
Terms & Conditions