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Ask the Community

Discover the power of direct conversation with the Miro Community. Find solutions & connect with fellow Miro users for tailored advice & invaluable support!

  • 8,653 Topics
  • 29,028 Replies
8619 Topics
Devon Veillette
Devon VeilletteNew Here
posted in Ask the Community
Do I need a paid account to open .RTB backup?

Hi Miro, I want to open up some of my old work from when I was a paid user. I cannot open my files though on my free account. I don’t want to have to pay for one month simply to view a document. I’m trying to show some of my work for job interviews.I plan on re-subscribing when I get a new position. The PDF, PNG, and JPG exports are all horribly cut off. Kind regards,Devon

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Devon Veillette
Mark Dickinson
Mark DickinsonBeginner
asked in Ask the Community
Unable to unlock a frame

We’re all new to Miro… it looks like one of our team has locked a frame (maybe inadvertently). Is it possible for me to unlock a frame that someone else has locked? (I created the board but didn’t lock the frames - lesson for the future). Is it simply that any one with access can lock any section that’s not already locked and only they can unlock it, or is it more sophisticated than that? Thanks, Mark

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Aaron KurthBeginner
posted in Ask the Community
glitchy contextual toolbar and sidebar

Hi,I’m experiencing a glitchy contextual toolbar when I click on objects, and the side bar as well. See image for an example. They both have lines like this. Let me know if there is anything I should do, I have already restarted when I first saw it. 

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Eric WheelerNew Here
posted in Ask the Community
Helpdesk Software

I’m looking for a Helpdesk software that integrates well in Miro. Does anyone have experiencewith any of the helpdesk software platforms that for sure integrate or any other that can integrate? Any thoughts comments or suggestions would be greatly appreciated.Eric

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Robert Johnson
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Aguarin IriarteNew Here
posted in Ask the Community
Center/frame board when clicking/opening link

I’ve been testing how Miro board looks like when I send the links to colleagues and for some odd reason, the board opens up to a random, empty part of the board. Is there any way to ensure that each time an outsider clicks the link that the board is center framed? Here’s the link:   

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Robert Johnson
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Judith BaumeisterBeginner
posted in Ask the Community
Kanban Card Problem - Impossible to select an assignee

Some collegues and I have currently the problem on every Miro board that we can not collect an assignee for the kanban card or that I can not collect a free user/guest (which was possible before). I can just assign people with a licence for Kanban cards. The people with the licence can collect everyone (also me who does not have a licence). I am a little bit lost because before it was possible and not not anymore. Does any of you does know how to solve the problem? Thanks! 

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Robert Johnson
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DeepaBeginner
posted in Ask the Community
Centred text in shapes

Please please fix this:Why does the text not vertically centre itself properly?Small bug fix, big satisfaction!

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Mironeer
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Bruce AlfredNew Here
posted in Ask the Community
How to Allow Multiple Participants to Access the Same Link or Document

I ran a workshop where I had one link and several documents that participants had to access at the same time. But, when one participant clicked on the document or link, it made it impossible for other participants to access the same link.Is there a way to allow multiple participants the ability to access the same document or link at the same time? Thanks,Bruce

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EsckaysNew Here
posted in Ask the Community
Mind map linking leaves and focus

Hello, I want to map out dependencies between some of my leaves in my mind map (and I figured out how to do this). What I am now trying to do is to bring focus / bring to front (or something of that nature) all the linked items when selecting the leaf. Is that possible, and if so, how do I do that? I have a big mind map, and there are lots of links (dependencies), so I basically want to know whether the tool has a feature that makes only the linked/dependent leaves visible when selecting a leaf with links/dependencies. Is there such a feature? Thanks.

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Kiron Bondale
David Crompton
David CromptonBeginner
posted in Ask the Community
New Miro+Asana functionality

I received an email today about new functionality with the Asana integration (exciting!) I assume it’s not live yet but when it is, will this just appear if I have the Asana cards integration installed or is this a separate integration?

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Colleen Curtis
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celahiriBeginner
posted in Ask the Community
[RESOLVED] No longer able to login to Sketch plugin?

As of today I’ve been unable to log into the Miro plugin for Sketch. I’ve reset my password, uninstalled and reinstalled the plugin, still no dice. Anyone else having this issue?

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Adil ButtBeginner
posted in Ask the Community
Miro board issue - Not able to see flow

Hi,I am not able to see the flow which I defined few weeks back. When I try to click the board, it is keep thinking and thinking nothing happened. Is been a week, I am not able to continue my work. I have tried with your App as well, but no success. Below screen is appearing all the time. I appreciate your quick support.

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Robert Johnson
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Elife SezenNew Here
posted in Ask the Community
When I use Connection Line, board is locked !! Need help

Hi everyone,When I want to use the connecting lines for attaching sticky notes on the board or for any other operation, the board is locked and I cannot do anything. I have to turn it on and off again but still the same problem happens.I moved my work to another clean board, checked for pc updates but I can't seem to fix the problem at all. I can't find what is causing this. All my work is at a standstill for now. And deadlines coming :)I wondered if the board could not handle the intensity of the work, but it seems impossible. Because I had been working more intensely in Miro before.Please share your thoughts on this issue with me.

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Lasse Olsen
Lasse OlsenBeginner
posted in Ask the Community
Force users to duplicate board

Hi there!I have a scenario where I want to create a miro board that I can share in a online course. Since the users of the board will be “random” people who take the course, is there an option to share my board, but force the user to duplicate the board for themselves? 

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Robert Johnson
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JoveeContributor
posted in Ask the Community
Invisible lines

If I zoom out my board all the way out the lines between the notes become almost invisible. I changed the strength of the line from “line type” settings, but it is still very hard to see. I would like to confirm if anyone else have this problem? Or if anyone knows how to solve it?As you can see in the picture below the lines are very hard to see:With regards to Miro removing the double click functionality I assumed this is again some bad designed update and created a wish to make the lines more visible: https://community.miro.com/wish-list-32/make-lines-more-visible-when-zoomed-out-7201

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Cheryl SNew Here
posted in Ask the Community
laptop and iPad?

Hi - I am new to Miro and learning. I am a therapist and do all my sessions via Zoom. I want to use the Miro whiteboards with my clients to display diagrams or to do an interactive exercise where they are listing their thoughts and I’m filling in the info on the whiteboard. Is it possible to be on Zoom on the laptop and somehow connect my iPad to the session to be able to draw and use my pencil/stylus on the iPad while still on the Zoom session on my laptop? Thanks.

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Richard Kasperowski
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CHANBeginner
posted in Ask the Community
I also struggle with this error saying, 'can't find existed resource duplicate for optimized resource 0' I can't upload rtb files that I downloaded from MIRO now.. What should I do?

I also struggle with this error saying, 'can't find existed resource duplicate for optimized resource 0'I can't upload rtb files that I downloaded from MIRO now.. What should I do? 

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Alyona
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Marion Elizabeth MacalalagNew Here
posted in Ask the Community
Understanding Billing and removing of members

Hi Everyone, My company is currently in the team plan paid annually (We’ve already paid for 1 year for 2 members) in Miro and I wanted to inquire about the removing of one of its team members. Currently we have 3 licensed paying members in the team plan including the person who is paying our team plan. We want to decrease these members into 2 since the other person won't be using our Miro boards and isn't really part of our team. He will simply be the one purchasing the team plan license. My question is : Would it be alright to remove/take out the person paying our team plan from the team so that only 2 people are charged as part of the team plan but still charge to the credit card of the person who was removed? Would this still work?  Would appreciate any help or feedback you may have on this. Thank you in advance!Marion

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Robert Johnson
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ahmedbaxNew Here
posted in Ask the Community
I don't see Undo and Redo icons in my boards and restore doesn't work

HiI have a weird issue. There are no undo, redo buttons in all of my boards and restoring from board history doesn’t work.This is super annoying and makes me wonder what am I paying Miro for.Am I doing something really daft?Help please.ThanksAhmed

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Robert Johnson
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Cerstin HannestadBeginner
posted in Ask the Community
Paid for 2nd seat, but don't know how to use it

Hi, I do have 3 questions: 1 / I do pay 194 $ for 2 seats team plan. But if I invite anyone, first I was charged for a seat and then the person had to sign up for a free trial 7 days plan. I am very confused.Question: How can I use my second seat without being charged again?2 / Another friend using MIRO has a 1 member plan paying 144 $. It seems thou like there is no difference in usage compared to my plan. We couldn’t see any difference to my more expensive plan.Question: So what’s the advantage?3 / We couldn’t figure out how to add new members to a project. By opening the ‘plus’ saying’Add members to… X’  the button ‘add’ doesn’t turn active to push through typing in their email adresses or names. Question: So how is it possible?Looking forward to your feedback! Thanks a lot in advance, cheers, Cerstin.

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Robert Johnson
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georgia wattsBeginner
posted in Ask the Community
Roadmap for Miro

Is there a public-facing roadmap of what Miro are rolling out this year? 

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Marina
Mironeer
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GregfrNew Here
posted in Ask the Community
Tablet keep locking when using Miro app

Hi all,I’m using Miro on a Samsung Galaxy S7 FE (with stylus), mostly a good experience, but for some reason, the tablet locks by itself from time to time (only when I am using Miro). Any idea?

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Fran RabuckNew Here
posted in Ask the Community
Template for Instrumentation and/or P&ID

In the engineering and facility management space there are  drawing symbols and standards to show facility connections - HVAC/Temp/Pressure. Generally called Instrumentation and Control Systems or P&ID. Cant find a template for this.I’m willing to try and build a template, if I can get some background on how. Can you post templates and get revenue from people who use them?Also IoT - and Amazon AWS-IoT, Microsoft Azure-IoT  

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Elizaveta
Mironeer
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Joel WebberBeginner
posted in Ask the Community
Any way to make direct pasting board links render more specifically?

I do a lot of linking among boards, to better organize and segregate topics. What I would like to do is just be able to paste a Miro board URL into another board, and have it render some reasonable placeholder for the target board. Unfortunately, it always does this:  This is the case for any Miro link, including board, internal, and within the same organization. What I usually resort to is something like this:  But this can become a fair amount of work if you have to do it over many boards. It’s not a huge deal, but it would be nice if the thumbnail rendering could at least include the title, rather than a login page summary. Anyone else find a better solution? This seems to be what’s suggested in this article, but I’m hoping we can streamline this process a bit. Thanks,Joel

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Alyona
Mironeer
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Manuel EnglerNew Here
posted in Ask the Community
Screen Sharing Button missing

Hi there,first of all, this is my first post here, I am glad to be part of the Miro community.I have the following problem:Would love to do a screen sharing session (as described in this article) with a client but for whatever reason I cannot find the screen sharing button! I am on a team plan and I am the board owner so from what I understand it should be available for me.Any ideas what I am doing wrong?(below you can see my UI, cannot find this button)Thanks in advance!Manuel 

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Robert Johnson
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