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Ask The Community

Discover the power of direct conversation with the Miro Community. Find solutions & connect with fellow Miro users for tailored advice & invaluable support!

  • 7,706 Topics
  • 25,976 Replies
7706 Topics
Henrik Ståhl
Henrik StåhlMiro Hero
posted in Ask The Community
Is the distribute horizontally/vertically options mixed up?

Is it just me, or does the distribute horizontally and distribute vertically option “icons” when selecting multiple objects look mixed up to you?I’ve always had to think twice and wait for the tooltip to be really sure that I’m picking the right one.To me, this indicates a vertical distribution: | ■ |… while this indicates a horizontal distribution: ––– ■–––Because if we would follow through the visualization, the vertical distribution would look like this:| ■ || ■ || ■ |… and the horizontal distribution would look like this:–––––––––  ■   ■   ■ –––––––––But in Miro, it’s the other way around. Am I looking at it the wrong way, somehow? What are your thoughts here?

11523
Henrik Ståhl
2 years ago
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Madoka SuwaNew Here
posted in Ask The Community
Even if I lock the object, the members can move the object

私は間違いなく多くのオブジェクトをロックしました。コンピュータの画面上でオブジェクトを移動できないただし、オブジェクトのロックを解除せずに、すべてのメンバーがオブジェクトを移動できます。なぜこれが起こっているのですか?

261
Apollonia
Mironeer
2 years ago
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Ulrik RamsingNew Here
posted in Ask The Community
LOST FILE - worked on it for 8 hours, now it is gone

PENDING  

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Kiron Bondale
2 years ago
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Chris FairchildNew Here
posted in Ask The Community
Save as PDF higher quality

I would like to have a higher quality export quality for paid teams. We upgraded from free version but only received 100 kb better quality on export of the pdf from 400 kb to 500 kb. I have searched the community and my board does not adhere itself to being split up into frames for separate HD downloads. Any ideas?

11631
Zinnia
Mironeer
2 years ago
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Renju RamachandranNew Here
posted in Ask The Community
Changing a board ti Read only after an event

hi everyone, Is it possible to change a board to read only for everyone that it was shared with after an event? For example, after a workshop concludes, can I change the board to read only for all the participants to stop folks from editing it? I can do it by going to each person’s name the board was shared with but trying to find an easier way. A global setting to make a board read only for everyone except the owner? Thank you!

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R
2 years ago
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Parvin.HNew Here
posted in Ask The Community
I can not find my board :(((((

I’ve worked on a board for hours, but after a week I can not find it :((((((

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Robert Johnson
2 years ago
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Brenton J GowlandBeginner
posted in Ask The Community
How Do I Make Text Bigger on nodes in a mindmap

I’m having a lot of trouble finding the answer to this. Anyone know how to click on a box and make the text bigger in one only text box.I am on a mind map = I can click in the centre and make that text bigger, but apparently it makes all the text bigger. That’s not good, I want to make different text in the mind map different sizes.When I click on any other text box, it give me no options to change text size. Please help. This seems like basic mind map functionality, surely I’m missing something?

27023
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2 years ago
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Cecilia NordénBeginner
posted in Ask The Community
Exporting images from frames are not accurate

I am creating pictures in Miro to use in a film. It is animated and stuff needs to appear on each new frame. I have created the whole picture, and then I duplicate that frame and remove stuff in the other frames. When I export the frames as images (I have tried both jpg and PDF) the exported images are not accurate. Some pixels are missing to the right in one image, at the top at another, resulting in that you get sea sick from watching the pictures in a movie. What is wrong? I am using a fixed ratio 16:9 on my frames. I really need to get this done. Anyone having any idea of what’s going on?

1074
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2 years ago
Alejandro De Blasi
Alejandro De BlasiGroup Leader
posted in Ask The Community
¿Cómo subir una presentación en Miro en 5 minutos?

 Hola hola 👋 ☀️ ¡Buen día! Espero que tengan un excelente miércoles. Les dejo por acá un video tutorial de cómo pueden subir rápidamente a Miro una presentación que ya tengan armada en Google Slides o Power Point. ¡Espero que les sea de utilidad y les ayude en su jornada utilizando Miro! 😀  

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Susana Grau
2 years ago
Henrik Ståhl
Henrik StåhlMiro Hero
posted in Ask The Community
What zoom size do you start your boards on?

Hello dear Miro community! Lately I’ve been thinking a bit about zoom size. When creating a new board, you always start at 100%. That’s also the default zoom when a user visits your board for the first time.So my question is quite simple:Do you always start at 100% zoom when creating new boards in Miro?Or do you have another starting point? If you do create them in “default mode” of 100% zoom, do you try to fit everything in the viewport? Do you create frames with the same zoom size?Maybe @Kyle Chipman has some best structural best practice advice on the matter? 

20058
Henrik Ståhl
2 years ago
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Philip DeLucaBeginner
posted in Ask The Community
Miro Desktop App (Windows 10) loads a web page instead of board list after clicking on Learn More in a Miro message

Hi, I was using the desktop app and received a message about the planned maintenance this Friday, and clicked on the link to Learn More. the desktop app launched the page in the app there is no BACK button restarting the app returns me to the page in the screen shot uninstalling, restarting, and reinstalling returns me to the page in the screen shotI assume I can get to boards by links, but this is really hard to work around - many of my boards haven’t been shared, even if I could find the messages in which I’ve shared them.If you have any suggestions or advice, I would be much obliged.Edit: added correct screen shot; the one showing my board tabs was from right after the problem occurred. I have since uninstalled, installed, restarted, etc. and the second screen shot is all I have when I launch the desktop app. 

542
Henrik Ståhl
2 years ago
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Sebastian HoffmannBeginner
posted in Ask The Community
[RESOLVED] Cannot restore deleted board in Free Plan

Previously I was able to restore the board via the board link, but since today this is no longer possible, does anyone know why this is?Expecting to see: But am now seeing: 

21913
J
2 years ago
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ElectricNew Here
posted in Ask The Community
How to restore a deleted user?

Hi All, We had to offboard a user and hence we deleted the offboarded user’s Miro account. I don’t see an option to restore the account. How to restore the deleted user’s account in Miro? 

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E
2 years ago
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Chono C.C.New Here
posted in Ask The Community
Desktop App Version 0.7.4 not working

Hi guys,I am (well was until now) using Miro board desktop app on my Mac Book Pro M1 13” 2020 version. I just updated it to version 0.7.4 and the app wont load. When I open the app, it just shows a blank white page (neither dashboard, panels nor tabs visible). Im unable to use it.If this helps, web version works fine.I have tried:Restarting the app Reinstalling the app downloading an older version (but it keeps reverting to 0.7.4).Im outta ideas, Please help, I use this for a lot of projects as I have all my moodboards on this and its easier for me to use with the app rather than web.Love,Another Miro User

1823
C
2 years ago
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Ricardo AcuñaNew Here
posted in Ask The Community
Miro App (Mac OS) not loading Boards

Hello!  Trying to figure out current issue. I use Miro for my online courses and it worked fine last semester. I’m currently trying to access it for the first time in a month and it does not load boards or dashboard.  Current setup is Mac Os (Monterey) on a MacMini (M1). Any information is appreciated.  Thank you, Ricardo

15089
V
2 years ago
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EnduineBeginner
posted in Ask The Community
[RESOLVED] Not seeing "Link to" option on mobile app

Hi! I'm trying to use Miro in the app on my smartphone but i don't see the "link to" option and i really care about it. Is this option not available on the phones so far or is it some bug? If this option is unavailable, is there any chance it will be added in the future? 

969
E
2 years ago
A
AshwanthMiro Hero
posted in Ask The Community
Typography bugs in XD

Fixing the line height in Adobe XD is really hard. It’s like we have to sacrifice spacing if we want to go ahead and design on XD. The problem is, when  you specify a line height for a text, the line height changes, but the container remains in some random height and cannot be changed. Also, When it comes to button texts, the text does not align to the center because of the line height issue. Any solutions for this issue..????

1411
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Mironeer
2 years ago
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Lisa Maree WALLISNew Here
posted in Ask The Community
Is anyone out there on a NON FLP Enterprise Plan?

Hi fellow Miro-ers.Does anyone have a useful user guide for Company Admins, Team Admins and Users that relate SPECIFICALLY to NON-FLP Enterprise Plans.I have found the Miro Help guides to be misleading, incomplete, inconsistent, and wholly unsatisfactory for organisations that are on NON FLP plans. The help guides are focussed on FLP only.Also the content in these guides continuously changes, which is very frustrating.The functionality available to monitor and manage usage of paid licences is practically non-existent or it is limited to Company Admins Only (which basically negates the value of having separate Teams and Team Admins).We have multiple teams under an overarching Enterprise account.  Each Team is accountable for their licence usage costs.  But there is no way for Team Admins to effectively manage their Team member licences.Does anyone have advice?  Or has everyone given up and been effectively stuck with having to go onto an FLP?Any advice would be appreciated.Thanks so muc

1212
Anne Pitkänen
Mironeer
2 years ago
A
Adrian JacksonBeginner
posted in Ask The Community
Touch Screen in Zoom Room

Hi,I have a Zoom Room with a built in interactive whiteboard in the room and I’d like to be able to use the interactive whiteboard to control Miro. I can’t run Miro natively (not supported) so tried taking control of my laptop via the Remote Control function in Zoom but it doesn’t give me a touchscreen mode in Miro so the controls in Miro just don’t work. Is there a way to force Miro to allow Touchscreen mode?Thanks!

1707
Julien Savy
Mironeer
2 years ago
M
MorganNew Here
posted in Ask The Community
How to export large board onto one pdf?

Okay, so I need to print one of my boards on a poster size paper because it contains a lot of information. However, I do not know how to save my board in such a way that doesn’t shrink all of the content to a tiny size! When I save as a pdf or image, none of the words are legible. Help please!

7542
C
2 years ago
N
Neil Heritage BurstonNew Here
posted in Ask The Community
How can I get a list of all boards within a Team?

I need to get a list of all boards within a Team and with the owner of each board plus ideally when it was last used & in which project.This will help me with an audit we need to do to clear up the number of boards that have appeared due to the success of people using Miro!!Thanks in advance.

7372
N
2 years ago
DWestgarth
DWestgarthMiro Hero
posted in Ask The Community
Frame interaction issue possible bug

Hi all! Believe I’ve stumbled onto a bug or the frame interactions have changed and I’ve missed it (Apologies if so!) When clicking a frame I would expect to be able to move it and containing elements and see the usual points for resizing as below:   However when clicking frames I can see the top menu interface tries to load but doesn’t select correctly and then changes the cursor to click and drag functionality as per below:  Is anyone else experiencing this behaviour? Or is this intended and I’ve missed the update?? Thanks,Dave

2043
DWestgarth
2 years ago
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Linda KuvheyaNew Here
posted in Ask The Community
members mistakenly added

I mistakenly added members instead of giving them access only. Now I have been billed fro them yet they are not even part of my team. I have been billed for 3 extra people and the transaction did not even go through. I have removed the members and now I still cannot pay. Has anyone experienced this before? How can I manage this? TIA

312
L
2 years ago
Robert Kienzle
Robert KienzleActive Contributor
posted in Ask The Community
How to show which files are slow to upload or render

Is there a way to show what images or files might be slowing down a Miro board? Or what files are simply large file sizes? It can slow down smooth scrolling (causes hitching). Background: I am working with an architecture firm that uses a lot of large PDFs and images. People are uploading a lot of files.

1542
Robert Kienzle
2 years ago
M
Maciej RatajczakNew Here
posted in Ask The Community
iPad presentation mode

Hello Miro Community!  I am looking for an opportunity to present sketches and designs to clients. It is not convenient to make presentations on the computer while I have to take notes as well. Is it possible to put an iPad in front of clients and control the presentation from a computer?

1381
Arina Groznykh
Mironeer
2 years ago
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