I just updated to a 2 team plan but in my dashboard account it still shows free account. Is this just a delay in the interface where i have to wait to implement? In any case i have send email to support team for this issue.
Upgraded from free to team plan but profile is not updated.
+131. Use the Upgrade button which will convert the Free Plan to the paid plan selected during the upgrade process.
2. Use the Add teams button on the left-hand vertical bar which will result in an entire new team being created and now the user would have two teams associated with their Miro account profile.
Assuming you did the Upgrade, have you tried completely signing out and back into your account? Or even signing in through an Incognito window or the Miro desktop app?
If I push upgrade button it offers me to pay again. The same for creating a new team.
I”ve received invoices and payment confirmation by email. Yet no data regarding this payment in my profile. I’ve spend a hole day reading troubleshoutings and guides and found no data on my matter. I am tired and really regret that I decided to try upgraded options.
Hope for your advice,
Daria
+2Hi
We're sorry to hear about this issue. We're going to convert your question to a support ticket so our team can take a better look at your account.
I'm also sharing this article from the Help Center just in case you haven’t seen yet it and find it helpful: https://help.miro.com/hc/en-us/articles/360021047619
Log in to the community
No account yet? Create an account
Log in with your Miro account Login with Token
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.