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Ask The Community

Discover the power of direct conversation with the Miro Community. Find solutions & connect with fellow Miro users for tailored advice & invaluable support!

  • 7,707 Topics
  • 25,977 Replies
7707 Topics
I
I'm SNew Here
posted in Ask The Community
Account set back on free - but paid for a year

☹️☹️☹️☹️☹️☹️☹️☹️How to contact someone from miro directly??We payed for a year (last September) but since a couple of weeks, account is set back “free”Send an message via “Contact us” - so far, no reaction.No support number, no phone number, no email contact to find. I am really not amused, because we lost all our boards!!!!!!!!!!!!☹️☹️☹️☹️☹️

231
Robert Johnson
2 years ago
Thibaud Dubrule
Thibaud DubruleBeginner
asked in Ask The Community
Missing "none" to the line option

Hi Everybody, It’s been a few days that the “None” has disappeared from the option when creating a line. Now lines can only be both sided with an arrow or symbol. Any idea if it’s a bug or just a change in options? Thanks,Thibaud 

292
Thibaud Dubrule
2 years ago
S
SkinnyAnnaNew Here
posted in Ask The Community
How to backup information, that wasn't on board

Hello everyone!  I want to ask if it’s possible to return the information that wasn’t on board and was corrected by mistake?I wrote a text and only after 2 hours found out that i accidentally “correct” it and only one word has left :(Is there any ways to backup all the changes? My text was typed not on the board but on the right side of it.I’ve checked the board history but it shows me only the fact of correcting this text and doesn’t offer me to backup it Thanks for your help in advance. 

292
S
2 years ago
D
Dharanidhar MalladiNew Here
posted in Ask The Community
Making all frames uniform/same size

I have recreated a Miro board with frames of different sizes. I’m wondering if there is a way to make the size of all the frames consistent? 

2711
Henrik Ståhl
2 years ago
K
KrystofNew Here
posted in Ask The Community
Hi - Miro integration in google drive

Hi!How do you go about and do you recommend having Miro withing google drives? Is the google MIRO app legit? Is it safe to give it permissions? How does it work then? I create a miro board and it sits there as a file in a shared drive of our agency?Thanks a bunch!! Krystof

853
Robert Johnson
2 years ago
J
Joel LoewensteinBeginner
posted in Ask The Community
Improve Page extraction from uploaded documents

When uploading a document and extract pages i get a handle on the pages to reorganize 16 pages of a ppt to a 4 x 4 or 3 x 6 grid. I can also influence the horizontal spacing when rearranging. I am missing the feature though to rearrange the vertical spacing as well. I have to manually mark each row, after rezising the frame and move it, so that i have some horizontal space to allow to position post its there. The regroup everything. Can you extend the handle in a way that vertical spacing is included in the rearrange movment or a secondary control to influence the vertical spacing?

401
Apollonia
Mironeer
2 years ago
D
DTFSaracenNew Here
posted in Ask The Community
Visio to Miro

Has there been any progress in building the linkage between Visio and Miro?

15965
S
2 years ago
K
Kay WangNew Here
posted in Ask The Community
[RESOLVED] MAC 12.3.1 cannot download MIRO desktop app

I used to use my old mac which is 10.13.6, & it can run MIRO app smoothly just fine.But now I purchased a new Macbook Air, which is 12.3.1, MIRO’s app suddenly cannot be downloaded from app store.

1421
K
2 years ago
A
Advanced Financial TechNew Here
posted in Ask The Community
How to use Calendar Template in Miro? If there isn't any....

After giving up looking for a Calendar in Miro, our team had to make one as you can see in the picture below.What’s wrong with this picture? The most ancient time tracking tool is nowhere to be found in Miro. Also , nowhere to be found DARK MODE IN MIRO. How about the ability to change the canvas texture? Nothing... Why?... 

10154
J
2 years ago
M
Michael ShaneNew Here
posted in Ask The Community
Dynamic Subprocess

I am trying to create a process roadmap using the proper templates however I want to add a sub process to each, is there a way in swimlane or product roadmap templates where I can create that and make the sub processes shrink or collapse to save space where the main processes are in focus? 

5081
Kiron Bondale
2 years ago
C
Charley B MurphyBeginner
posted in Ask The Community
Printing text is soft not crisp

I have tried printing from the browser app several ways. One is direct printing and one is saving as PDF and then printning. In all cases my text is “soft” not crisp like I am used to in charting programs. It’s readable but slightly blurry. I made sure it wasn’t my printer by doing tests without other kinds of files. Is this supposed to be happening? 

3903
Robert Johnson
2 years ago
A
Adam YangNew Here
posted in Ask The Community
Is there any way I can watch the records of past events?

Is there any way I can watch the records of past events? Some of them are quite useful for me to better understand how to utilize Miro.

1215
Jen Clark
Mironeer
2 years ago
J
John DoughBeginner
posted in Ask The Community
[RESOLVED] Objects being hidden behind wireframe frame

I logged into my board today and noticed that all of my images were missing. I quickly learned they were not missing, but moved to the background. The problem is I can not bring them back to the front. The only way to see the images is to either hide the device or make the background transparent.Has anyone seen this before, and how do I resolved it without having to go frame by frame removing the background?Thanks in advanceI’m on a free account by the way.  

66714
Robert Johnson
2 years ago
G
Georg SchusterNew Here
posted in Ask The Community
Reduce Toolbar for workshop attendees

Is it possible to reduce the symbols and options in the toolbar on the left hand side for invited attendees of a workshop? e.g. just let them the option of moving, adding posts and nothing else. It seems that most attendees are not familiar with digital pinboards and get confused with too many options. They feel stressed and get tired earlier which is not good. And it happens that they start adding frames unvoluntarily while trying to navigate. After my last remote workshop there was a dozen of frames scattered all over the pinboard.   PS: I love working with the MIRO pinboard! It’s really amazing! Thanks for the cool tool!

181512
Alyona
Mironeer
2 years ago
Kristian
KristianBeginner
posted in Ask The Community
Unlock only for host

Is it possible to attribute to an object the possibility to be unlocked only by a host?

341
Robert Johnson
2 years ago
J
James BloemendalNew Here
asked in Ask The Community
Have Team Account - Voting not available on some boards

Hey Miro community,I’m on a Miro Team Plan and some of my boards have voting available and some do not. They are all in the same folder. I’m a paid user, and I created the boards. Any idea why or how to enable voting on the other boards that don’t have it?

1053
Robert Johnson
2 years ago
P
photosynthesizeBeginner
posted in Ask The Community
if you drag a file into Miro, does it embed or link?

So if I drag an svg in from my desktop and later move it somewhere else, will the link be broken? Or is it properly embedding so I don’t need to worry?thanks.

1003
P
2 years ago
H
Heghine LalayanBeginner
posted in Ask The Community
can boards be reused?

Hey there! I have a question regarding boards on the consultant plan. Can the boards be reused?

16810
Robert Johnson
2 years ago
H
Heghine LalayanBeginner
posted in Ask The Community
frames

Hi members! I am eager to learn more here but face some difficulties can you explain please:is it possible to move a frame without having to reposition everything within the screen after it's been moved? And whether there is a way to copy the screen and all the text box components as one rather than having to move it all one piece at a time?

763
H
2 years ago
H
Heghine LalayanBeginner
posted in Ask The Community
share or invite clients

how shall I invite or share boards with my clients?

503
Robert Johnson
2 years ago
H
Heghine LalayanBeginner
posted in Ask The Community
charter

Hi everyone I have reproduced an A3 Improvement initiative charter. Can I use this as a template (to enable collaboration but without collaborators editing the template?  

1284
Robert Johnson
2 years ago
K
Kevin NuttallNew Here
posted in Ask The Community
Mind Mapping

Can we get automatic numbering of nodes in the Miro Mind Mapping tool

741
Kiron Bondale
2 years ago
T
tqdkhoaNew Here
posted in Ask The Community
How to prevent members from viewing board history ?

Hi Team, Could I disable/hide board history ? I don’t want my members to view the board history, except me. Thanks for your help. ThanksKhoa Tran

3801
Kiron Bondale
2 years ago
S
Stanislav NevyazhskyBeginner
posted in Ask The Community
Auto-zoom when adding a topic

Hello!When I work on a mind-map and it’s already relatively big ( I work say on 100% zoom) and I add a new topic the board automatically zooms out to show me both the place I was looking at before and the new topic added somewhere below as same time. I find it very frustrating, I would want the board to navigate me to the new topic with the same scale of 100% as the font is suitable for me, rather that zoom out t0 20% so i need to find the right spot and zoom in again.I haven’t found any solution so far in the settings like: if I put the zoom to 100% only I can change it to 101%, no robot, workflow or super customer friendly AI is allowed to  ))Did anyone faced that too?

672
S
2 years ago
M
Mark OuthwaiteBeginner
posted in Ask The Community
[RESOLVED] Smart Meetings - no follow

I am testing Smart Meetings (looks promising) but when I ‘Start’ the meeting and move on to the next frame the participants do not follow automatically - I have to use the ‘bring to me’ feature. Is this a bug or a problem with how I am setting this up.

12318
Henrik Ståhl
2 years ago
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