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Discover the power of direct conversation with the Miro Community. Find solutions & connect with fellow Miro users for tailored advice & invaluable support!

  • 7,936 Topics
  • 26,584 Replies
7936 Topics
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csmelovicsBeginner
asked in Ask The Community
How to restore the boards of a downgraded user?

My colleauge left the company in February, 2024 and we simply stopped paying his account. Now we’d like to restore his boards. We can log in but we can’t access any of his boards, except the ones that are shared with him. Now it’s September, is there any chance to have them back?

567
Eca
Mironeer
2 months ago
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Rhi_LPNew Here
asked in Ask The Community
Can I remove the gif app?

Hello, I was hoping to use Miro with groups of children through my workplace. We recently looked at the gifs app and discovered that some of the gifs that can be used are not appropriate for our young users. It would be incredible if I could remove this feature, but there does not seem to be an option to do so. Has anyone came across a way to do this?Any help would be appreciated :) 

383
Eca
Mironeer
2 months ago
J
Joseph CheungNew Here
asked in Ask The Community
How do I change the size of the box in the org chart template

The box for people in the org chart are very wide resulting in a super wide org chart. How do I make the boxes more narrow? There are no white dots on the individuals boxes.  

863
Eca
Mironeer
2 months ago
M
Mélissa LemieuxBeginner
posted in Ask The Community
Lost my board (Free Plan, no link)

Hi, I am a user with free plan, and I have been working solo on my board for a while. Today I got notification that I need to create a team and after I created it, I could not find my old board any more. I red the article describing the recovery process by finding the URL in our browsing history or email but I have none. I never sent the link to anyone and my job IT security clean up histories regularly so there is nothing to be found there. What can I do? Being on a free plan, I can’t even check a trash bin to see if it was accidentally put there.I am very concerned my hard work just disapeared on me.

2949
Eca
Mironeer
2 months ago
M
Mark KaldenbachNew Here
asked in Ask The Community
Miro Board ist nicht mehr erreichbar, "NO access to the board

Ich kann nicht mehr auf mein Miro Board zugreifen. Wenn ich mein Lesezeichen auswähle, erhalte ich immer die Meldung "NO access to the board",   I am the owner, when I click on the enquiry, no enquiry is sent to my mailbox. How can I regain access to my board?

172
M
2 months ago
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shawn kennedyNew Here
posted in Ask The Community
Pictures disappear or not showing

Hi,I uploaded pictures on my miro board and they are now not appearing.Instead there is a grey scare. Are my pictures recoverable or lost? Are there specific ways to upload pictures for this not to happen or is it a bug from Miro?Thanks! 

532
T
2 months ago
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RSimmsNew Here
asked in Ask The Community
Random box in Production Timeline

Whenever I try to create a Timeline I constantly get this empty box. If someone selects it, it can get stuck permanently as grey on other screens but not consistently.Steps to ReproduceCreate a Timeline on a board Set the date range between 11th Nov 2024 to the 31st Jan 2025 Drag a select box around the center of the timelineThis always results in an invisible box appearing between the 15th and 21st of December. If I try to delete this box it will delete one of the rows instead but the box will still remain. If all rows are deleted then it disappears but will reappear after the second or third row is created.  Is this happening to anyone else?

403
Eca
Mironeer
2 months ago
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buttersauceBeginner
asked in Ask The Community
Free limit reached but only have 1 board? How can I fix this

I am a team of 1 with only 1 board, but when I try to edit my board it says I have reached my limit. How can I fix this error? 

384
Eca
Mironeer
2 months ago
S
seoBeginner
asked in Ask The Community
When a subscription expires, How long are the boards kept?

When a subscription expires, the boards remain for sometime but are eventually deleted. <- How long are the boards kept

471
Eca
Mironeer
2 months ago
C
Cédric DevarenneNew Here
asked in Ask The Community
There is a Limit for embed preview thumbnail that are not showing in miro ?

There is a Limit for embed preview thumbnail that are not showing in miro ?I pasted many URL Links that became nice preview thumbnail but recently it doesn’t work anymore, it just paste the URL Link as a text not a preview thumbnail anymore, there is a limit for this feature ? I have to copy/paste images and make text link etc that is heavy and troublesome, do you guys have any solution please ? 

2445
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2 months ago
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Leyla SaadiNew Here
asked in Ask The Community
Issues upgrading my plan

Hello, I have tried several times to register for a paid plan on Miro but keep facing billing issues and I am unable to finalize the payment. My last attempt (see screenshot below), the “Review order” button would not get activated even after I filled in all billing and card information . 

191
Robert Johnson
2 months ago
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Brasil123New Here
asked in Ask The Community
Security with sharing “Anyone with link” (Notion embed related)

I’m using Miro with Notion. I embed Miro boards to Notion workspace. Notion has a flaw where embedded contents don’t show up in its app due to cookie issues. This is unfortunately because I use it on my iPad often. As a result, my Miro embeds don’t show up in the Notion workspace.  To bypass this issue, I can set the Miro board sharing to “Anyone with link”, with no password, in which case it shows fine in the Notion embed. I realize this brings security concerns as anyone with access to the link can open the board.My question is this: if I set a Miro board sharing as “Anyone with link”, but I don’t give out the link to anyone, will it get parsed by search engine bots or show up somewhere in a public place? As long as I don’t give out the link, can I assume that no one can access it?Thanks!

240
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2 months ago
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Alexis LNew Here
asked in Ask The Community
Team Admin has left the company

Hello,Our team admin has left the company a while ago. I am not sure his email address is still forwarded.Is there a way for the support team to reassign the admin role to someone else?We are on the free plan at the moment. But we might consider upgrading at some point.

221
Robert Johnson
2 months ago
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Robyn001New Here
asked in Ask The Community
google drive integra

Hi, I am relatively new to Miro and I’ve been having trouble connecting my google drive to my Miro account. I have tried everything. I have logged out, deleted the app, tried a different email and still it says that I am not authenticated? I am really hoping someone will be able help me, please and thank you.

171
ElvaMiro
Mironeer
2 months ago
A
Anne-Laure D'HondtNew Here
asked in Ask The Community
As a full member, I'm still unable to create boards and spaces

Dear Community,  Since last week, I have a full (paid) membership on Miro, but I still can’t create a board or space in the app (or in the browser version). Tried to log off and restart, but that didn’t help.  Does anyone recognize this problem? I need to prep a meeting and I would need access urgently, so I hope to find support somewhere.  Thank you in advance! Wishing you a wonderful day.  Anne-Laure 

301
ElvaMiro
Mironeer
2 months ago
Robert Johnson
Robert JohnsonVolunteer Community Moderator
posted in Ask The Community
[INVESTIGATING] Unlocked features suddenly reappearing (with confetti)

Since October 21, as soon as I open a Timer, the “8/8” unlocked features appears in the system tray and when I close the timer, the confetti launches. Ending presentation mode has also caused the feature/confetti to appear.I have a support ticket open for this and will update this post as I hear back from the support team.

301
B
2 months ago
A
Al DuhaneyNew Here
asked in Ask The Community
Expand Box in an Organizational Chart

Hello,   I am creating an organizational chart. I used the ‘Org Chart’ found on the toolbar. There is a box on an arm that I need to be larger (yellow box in image) to have all the text visible. It takes the text but it only shows the clipped text (red box in image).  How do I enlarge the box? Thanks, 

2024
J
2 months ago
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Luke DowningNew Here
asked in Ask The Community
Starter license - Admin access for just managing users

Hi thereJust signed up for a Starter license, but its needed for a different user.I have invited another user and simply want to allocate that user the full license and for myself to be an admin without a license - just so I can add ne subs if needed or reallocate the seats, plus update any billing info.However, I just can’t seem to see an option to downgrade my license and apply it to the intended user of the app.ThanksLuke 

433
ElvaMiro
Mironeer
2 months ago
S
SamiayaNew Here
posted in Ask The Community
Changing a colors

When I change the opacity of icon it will change back to 100% after changing the opacity of another icon. I am not sure how to change the opacity of a specific icon because Miro is not saving the changes. I am using the online version of Miro. 

374
ElvaMiro
Mironeer
2 months ago
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Lisa.KlemmNew Here
asked in Ask The Community
Copy images between boards

Hey,I want to copy whole boards from one account to another (both paid accounts), and I get this error message:“Some objects could not be pasted because of the source board sharing policy. Learn more”And “Learn more” is this link: https://help.miro.com/hc/en-us/articles/360018350399-How-to-allow-or-restrict-copying-and-exporting-boards-and-content#h_01ESFXF7Z9PG4XH2EXZ6XN87PCWhich types of accounts and which permissions do I need, to be able to copy/paste whole boards including images from one account to another? In my situation it concerns two different collaborating but still competing companies - therefore it should be as save as possible. :) Thanks in advance!Best regards,Lisa

311
ElvaMiro
Mironeer
2 months ago
A
anasokolovaaNew Here
asked in Ask The Community
New trial members were added automatically without me knowing that and now I have to pay extra money.

New trial members were added automatically without me knowing that and now I have to pay extra money.I had a subscription with only 1 team member and I normaly sent invitations to all my students but somehow one of my students has registered as a team member with 2 email adresses (I haven't attached any of her emails by myself).I got a message to my email that new trial members were added to my team but I didn't notice this message. My student didn't use any features as a team member and I didn't invite her as a team member as well. I was billed for $137 for extra licenses (I haven't paid it yet).Is it possible to cancel the payment, since these 2 emails were added by accident by my student? If yes - where can I write to discuss this case?

271
W
2 months ago
P
Patrick PereiraBeginner
asked in Ask The Community
Question about the sticky note blue dot

Hello.The first image is from the iPad app. There is only one dot at the bottom of a sticky note. The second image is from the web app in Apple Safari on an iPad Pro. There is also one dot at the bottom of a sticky note. The third image is from the web app in Apple Safari on a MacBook Pro. There is a dot on each side of a sticky note.The fourth image is from the desktop app on a MacBook Pro. There is also a dot on each side of a sticky note. The point is why does both versions of Miro on a MacBook Pro provide a blue dot on all four sides but both versions of Miro on an iPad Pro only has one? Will this be corrected so the iPad matches the Mac? The fifth image is from the web app in Apple Safari on a MacBook Pro. There is an additional ability for the blue dots where we can hover the cursor of one of them and a dotted-line sticky note appears. Will this be coming to the iPad app as well? We could mindmap or create diagrams so fast if these missing abilities came to the iPad. Thank you fo

702
M
2 months ago
S
STS AcademyNew Here
asked in Ask The Community
Accidental Up-Grade - Every Team Member can invite more team members (more licenses!)

Dear Miro Team,We have a major issue here. Miro is set up so that you have the option to be a normal team member or an admin member (both need to pay licenses). The issue here is that any team member, despite not being an admin member, can add more team members (each of whom is a new license!). In addition, instead of sharing the board link, you can easily mistakenly copy the link to access it as a team member with all participants. Honestly, it's not very clear to us, as users, that there is a massive difference between copying a normal link and a team member link within Miro.How can we avoid team members to add more team members?Thanks.

333
A
2 months ago
H
Helen TaylorNew Here
asked in Ask The Community
Images help

I’m uploading images to an organisation chart template I created, with the logos for each sector.  However, after I uploaded them, the images move with my cursor but I want it to stay where I put it - help?  I am using the free version

252
H
2 months ago
J
J28JonesBeginner
asked in Ask The Community
Why is the 'Copy Link' Function not available on some of my Miro boards?

I am trying to link from one board (where copy link function is available) to an item on another board (where it isn’t). The boards are both in my team and in the same folder.Any thoughts?ThanksJim

193
Robert Johnson
2 months ago
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