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I haven't received the login email

  • September 15, 2026
  • 1 reply
  • 35 views

I tried contacting AI support, but they couldn't resolve the issue. I have a Microsoft 365 account, but I'm the only administrator for Miro, and I'm the only one not receiving login emails. I checked the email message trace information, and it appears the emails aren't being sent to me.
Of course, I've checked all the rules and filter settings.
At the very least, I'd like to change the administrator account and set up a new one.

      1 reply

      Eca
      Mironeer
      Forum|alt.badge.img+5
      • Eca
      • Mironeer
      • September 15, 2026

      Hi ​@Yohei Tanabe thanks for reaching out and for explaining the situation. The issue affecting sign-in has now been resolved by removing the option to log in with a password.

      You can find more information about the resolution on our Status page: https://status.miro.com/us/incidents/01M217GEGMY6HFGHHKXMZ8S1Z9

      If you continue to experience issues receiving login emails, please reach out to our Support team for further assistance.

      Eca :)
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