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Answered

My email is not available so i lost the access to my account

  • September 15, 2026
  • 1 reply
  • 46 views

Dear Miro Team and Community,
I am reaching out to request urgent help with access to my account (ge****ssi@gmail.com) cause recently I lost access to my email and can’t receive or use magic link or any other way to sing in.
On Sept 9th I was in the middle of the lesson working on the Miro when it glitched and since then I can’t log in.
May i ask whether there will be a possibility for me to log back in using just my password? 
This is extremely crutial because my account’s boards have all my work for more than a year, including unique programs for my students. It will be devastaiting to lose it.
To prove my ownership of the account i can say that I have already paid for a yearly Starter plan in August, and I also have changed the password on my account. I also have some photoes and shared board, names of the boards etc, so i can answer any further questions that Support team may have.
I beg the support team to help me to log in back to my account and continue my work. Please, contact me with current email adress
Best regards,
Emelianova Aleksandra

Best answer by Eca

Hi ​@Александра, thanks for reaching out and for explaining the situation. I understand how important it is to regain access to your account and boards. Since you no longer have access to the email address associated with your Miro account, I'll pass this case along to our team for further review. Please avoid sharing any additional account or personal details publicly here. If further information is needed, the team and I will let you know what details are required.

    1 reply

    Eca
    Mironeer
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    • Eca
    • Mironeer
    • Answer
    • September 15, 2026

    Hi ​@Александра, thanks for reaching out and for explaining the situation. I understand how important it is to regain access to your account and boards. Since you no longer have access to the email address associated with your Miro account, I'll pass this case along to our team for further review. Please avoid sharing any additional account or personal details publicly here. If further information is needed, the team and I will let you know what details are required.

    Eca :)
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