Skip to main content

Acesso a minha conta

  • September 10, 2026
  • 4 replies
  • 58 views

Hello, could someone please tell me how I can speak with someone—an actual person—in charge of Miro support?

I’ve had a Miro account for some time now. 

I lost access to that email address some time ago, but I’ve been able to access my boards normally. However, today I’m unable to access my boards. When I enter my email address, the password field doesn’t appear, and I see this message:

Check your email: We’ve just sent you a unique sign-in link to your email: danilo.melo@prof.unibh.br.

But since I’ve lost access to that email, I won’t be able to access the verification link.

How can I resolve this? I’ve already tried contacting Miro support via email, but I always get a response from the AI, which doesn’t solve the problem.

I have hundreds of boards with a lot of important content.

Can anyone help me?

I need to recover this account.

 

      4 replies

      Eca
      Mironeer
      Forum|alt.badge.img+5
      • Eca
      • Mironeer
      • September 11, 2026

      Hi ​@rodolfovp Thanks for reaching out! I have your case converted to a support ticket. You should receive a response shortly.

      Eca :)
      • rodolfovp
      • Author
      • Beginner
      • September 11, 2026

      Thanks for the reply.
      If I can log in with my password, I can go in and change my email address.
      That takes care of the issue.

      It would really be a shame to lose access to the boards I already have on that account.

      • rodolfovp
      • Author
      • Beginner
      • September 11, 2026

      ​@Eca Hello, I need some help. The account I lost has the organization name set as "Smart brains." I used to log in using the email danilo.melo@prof.unibh.br. As I mentioned, I’ve lost access to that email. I have another Miro account through the company I work for, which I access using the email rodolfovp@algar.com.br. I had requested to replace the danilo... email with rodolfovp@algar.com.br. However, I believe this might cause login confusion, as I would end up with two accounts accessed via the Algar email. Is it possible to log into different organizations/accounts using the same email address? If not, could I replace the danilo... email with rodolfouni@yahoo.com.br instead?

      In short, would it be possible to recover my organization and send me its specific Smartbrains link so I can access it using a different email address—like Algar or Yahoo?

      Eca
      Mironeer
      Forum|alt.badge.img+5
      • Eca
      • Mironeer
      • September 14, 2026

      HI ​@rodolfovp Thanks for the additional details. I’ve checked on your case, and it’s currently being handled by the appropriate team. They’ll review the information you provided and follow up with you directly once they have an update.

      Eca :)
      Terms & ConditionsAccessibility statement