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Ask The Community

Discover the power of direct conversation with the Miro Community. Find solutions & connect with fellow Miro users for tailored advice & invaluable support!

  • 7,883 Topics
  • 26,461 Replies
7883 Topics
M
Mike JNew Here
asked in Ask The Community
Webex Integration not working

We have been asked to enable Miro in our Webex Org but our testing shows the Miro integration is unusable in Webex. We have tested with Several machines, and we only see 20% Miro and 80% Whitespace after “open for all”. Since we cannot reach out to support, we will let out users know the integration is not supported. 

261
H
Mironeer
2 years ago
J
Joanna NowarskaNew Here
posted in Ask The Community
Uploading photos with mobile app gone wrong

Dears, I wanted to share my experience with uploading photos using Miro mobile app. I have done so, waiting for the photos to be seen on the board. As I have taken a few photos I am sure I have seen them uploaded as I had to move them around to accommodate them all on the board. However, once I’ve opened the board via desktop a few days later, there were no photos to be found + no proof in the board’s history of any such action. The support assumes that I have not waited for the photos to be uploaded as the feature works for them. Well, yeah.If you are using the mobile app, please be mindful and check your boards later on (before disregarding the photographed materials). Do not trust the mobile app, it might deceive you. 

413
Robert Johnson
2 years ago
V
Vlatko DanchevNew Here
asked in Ask The Community
Redirect Office 365 login option to SSO

We have SSO configured for our Miro instance and it works fairly well, but I’d like to ask if there is an option to automatically redirect SSO-enabled users to the SSO option on the login screen. Namely, we are seeing the following case - users tend to “miss” the SSO login option and try the Office 365 login option instead, which spams the admin team with admin approval requests and causes small inconveniences for both our admins and our users. Is there a way to detect the users that are enabled for SSO on the Office 365 login option and redirect them to SSO login instead?

971
Nick_Miro
Mironeer
2 years ago
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Lisa Rees-AllenNew Here
posted in Ask The Community
MIRO access in CHINA

Hi - can my clients in China access MIRO? If so do they need VPN? So many people still at home and struggling to find a way to collaborate in workshops. Thanks

15791
Kiron Bondale
2 years ago
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Lydia LeeNew Here
posted in Ask The Community
HELP! Can't access my account

HELP!I recently resigned from my company and forgot to pass over the access of my boards to a colleague before leaving. Now that my company email address is deactivated, I can’t access Miro to share the links. Anyway that Miro will allow me temporary access so I can share my projects with my colleagues? 

701
Robert Johnson
2 years ago
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Doreen_feinherbBeginner
asked in Ask The Community
How to remove Team Members from my account

Hi everybody, besides my day to day work I´m running a MIRO free account for my private projects.  For some reason I had to create a Board incl. a team for one of my previous employers in the past. So in my account there is a team of 20 Users, and I´m the Team Admin.  As far as I can see, the last activities on the boards available to me are some weeks ago. But if I head over to User History I can see, that there are active users from today/yesterday within the account/ the team listed within the account.I can´t see any actual activity or board related to this activity.  What happens to them and any boards they might have created as team since I´ve left, if I delete the team/users from my account?  Thank you!Best regardsDoreen     

13249
D
2 years ago
A
Alrik KarssiensNew Here
asked in Ask The Community
Question about Azure cards integration

Dear Miro user, I have a question about the authorisations when installing Azure cards.I work in a larger company with a lot of teams in Azure.How does the authorisation work in Azure?If I work in Miro, do I have the same authorisation to view the same number of boards I have in Azure Devops? Or can I also see cards of other teams?

1672
Manouska J
2 years ago
E
EarthcamperNew Here
posted in Ask The Community
Colour saturation has gone very faint on the whole board. What can I do?

The colours on my board have gone very faint.  The text is also faint.  I’m not sure how it happened.  I can still work on it.  How can I fix this?

1401
Robert Johnson
2 years ago
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Leonardo BissoliBeginner
posted in Ask The Community
There is a line when export image with black background

Hi there. I don't know if this is only happening here but for every image that I export using a black background (must be black) there is a white line which is annoying because I need to edit each frame that I have export and remove this line.There is a way please that someone that this from Miro and find a way to remove the white line ? Thank you Regards,Leonardo Bissoli.

1752
L
2 years ago
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Kristyl KargNew Here
posted in Ask The Community
Some objects are stuck at the same place and won't move

https://community.miro.com/peer-support-45/resolved-some-objects-are-stuck-at-the-same-place-and-won-t-move-6011This is still happening for me. Can someone help?

4297
L
2 years ago
S
Sérgio K. AndradeNew Here
posted in Ask The Community
Having problem with Text background color

When I create a text box it's not possible to apply the transparent background on it. Its default stays in White. Anyone having this same issue?

1805
Robert Johnson
2 years ago
S
StuartBBeginner
posted in Ask The Community
Pre Filled Templates

How do you create a template with pre-filled cards, so that you have the option of creating the template ‘pre-filled’ or ‘blank’?

711
Kiron Bondale
2 years ago
P
Paul SculthorpeBeginner
posted in Ask The Community
Changing date formats on the card on a Kanban board

Hi, How do I change the date format on the card on a Kanban board as I need to show the year as well as month/day?

5213
A
2 years ago
U
UrosHCSNew Here
posted in Ask The Community
[RESOLVED] Can't restore a deleted Free Plan board

Opening a link of a deleted board as an owner does not give the option to restore it. It only gives this message:Sorry, the board that you are trying to access does not exist. It may have been deleted, or never existed in the first place. Please check the URL for typos or other errors.Is there some new way to restore a board?

1138
P
2 years ago
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Lindsey MageeNew Here
posted in Ask The Community
Can I move labels to a different position in relation to the object?

Can I move the label associated with the object to a different position to be able to declutter the view?  In the screen below, i’d like to  move the label associated with the diamond object to the left of it to not overlap the lines coming from the right/bottom of the diamond.    

5372
Robert Johnson
2 years ago
J
JingyiNew Here
posted in Ask The Community
I accidentally left a Miro team, how do I find the board I created in that team?

Hi! Please help me! I accidentally left a Miro team, how do I find the board I created in that team? I don’t know who owns that team. The contents on that board are very important. It contains the research materials and pictures I need to apply for the master's degree. So I very need it. Is there any solution?

2901
Kiron Bondale
2 years ago
A
AlvaroJustusNew Here
posted in Ask The Community
[RESOLVED] Education Plan users no longer have access to premium diagramming shapes (e.g., BPMN)

Hi! I have the paid educational plan and have always used all the templates available on it, so I hired him. But for a few days (until last week, exactly) I was always able to use all the features, but now it's asking me to upgrade the plan... You didn't lock the features from one week to the next, did you? ? This practice goes beyond the service I hired and paid for, this change is illegal I think…  

1014
Robert Johnson
2 years ago
R
Richard WhittakerNew Here
posted in Ask The Community
Chromebook issue

Greetings: I have an Asus Chromebook 314, and when I load Miro, it goes into portrait mode, and I see no obvious means to change it to landscape mode. Has anyone else run into this, and is there a fix?.. Thanks,Richard.

3916
Eva27
Mironeer
2 years ago
S
Stephen SalmonNew Here
posted in Ask The Community
account is registered to a company I left.. still getting charged

  Hi Last year I signed up to Miro with my company address, but my subscription was being paid by me. not by the company. I have since left the company, have no access to the email address but I'm still being charged for the service. I want to continue using Miro on a new address, but I cannot remove this subscription. Can you please help me. I love the software.

211
S
2 years ago
J
JL888Beginner
posted in Ask The Community
Visitor user can't move around the board

Hello,I couldn’t have my guest user access the board without an account and since I didn’t want them to immediately make one, I decided to try the visitor option.  However, once were cleared FireFox caches and tested on Chrome, I could see the person as a coloured oblong with an arrow, but the person couldn’t move around hardly at all.  They could only move in a tight circle and act on objects in the area.  They couldn't pan across the board like me (the admin).  They had edit capability and was on a trackpad (tried two fingers and checked Apple trackpad setting, it was in natural).  So I can’t figure out the issue.Their macOS was up to date Monterey 12.4 and the computer is an older MacBook ( not Pro, not M1) dated after 2017 I believe.

443
Tomoko Kii
Mironeer
2 years ago
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MyOffice SEONew Here
posted in Ask The Community
restore a deleted board

https://miro.com/app/board/o9J_lkAr-tU=/?share_link_id=25902121829

846
K
2 years ago
P
Play StudioBeginner
posted in Ask The Community
Side menu disappeared

Hi everyone. For some reason, my side menu is not working. It appears only the black arrow, and all the other funcionalites disappeared. Can anyone help me?  

1072
Robert Johnson
2 years ago
M
MartaWozniakSemeniukNew Here
posted in Ask The Community
[RESOLVED] "Anyone can view without sign up" link on Free plan is NOT working

I have a Free plan.I created a board and wanted to share a link so other people can see the board [just view permission] - I copied the link but it doesn’t work - it will only show the menus but nothing else that is on the board.I have tried different browsers, incognito modes, cookies cleaned - nothing works basically :(   

48315
Robert Johnson
2 years ago
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MosquitomaxBeginner
posted in Ask The Community
Links and locked items.

When I am facilitating a session I want different groups to move to different boards, or to follow different links. However, when the first person clicks on a link, the container object is selected, blocking further access. Is there a way to create a link that does not lock?

702
M
2 years ago
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LafiokaNew Here
posted in Ask The Community
Embedded boards not responsive

Since this morning, my embedded Miro boards stopped working - they proprely display “See the board” button, but after clicking some of them get stuck on endless loading state and others display the board but scrolling and moving the main are has no effect on it. Plus, the console is full of errors.I have tried that on a couple of different browsers and devices, and even embedding in two different apps. For example, this piece of test code gets stuck: <iframe width="768" height="432" src="https://miro.com/app/live-embed/uXjVOrSPVpU=/?moveToViewport=-1073,-553,2144,1104" frameBorder="0" scrolling="no" allowFullScreen ></iframe> The error that shows up: Is there anything that has to be updated?

1501
Nick_Miro
Mironeer
2 years ago
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