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Ask the Community

Discover the power of direct conversation with the Miro Community. Find solutions & connect with fellow Miro users for tailored advice & invaluable support!

  • 9,007 Topics
  • 30,143 Replies
9007 Topics
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Charlie AceNew Here
posted in Ask the Community
"[403] One of the requested features is not supported." when trying to use Miro API

Hi all,I have been using the Miro API for a few months now to duplicate one of my boards, and it has always worked without any issues until yesterday when I started receiving "[403] One of the requested features is not supported." errors.I really don't understand what could be causing the error since I haven't made any changes to the request, and my Miro account hasn't changed its plan either (I'm on the Free plan). In short, I haven't made any modifications, so I don't understand why I suddenly have this error.Here is the request I am using:Thank you in advance for your help !

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greyonNew Here
posted in Ask the Community
the bOArd is deleted and cannot be restored

Good afternoon, I started working in the program yesterday. Today I got a message that the owner removed the board. link  

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CARLES CJ JUZANGBeginner
posted in Ask the Community
Timers and Activities

HELLO @EVERYONE and CONGRATZ,I am new to the MIRO environment but find it works well for presentations. But wondering if any of your JAVA Script peeps could tell me if there is a way of creating a timer that reset itself and whatever activity that you created in Miro to what it looked like before the user hit the timer to begin the activity!Inquiring minds are waiting to know if this is a DO-ABLE possibility.My Name is CJ

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Rachida JustoNew Here
posted in Ask the Community
Visitors with editing rights cannot download uploaded documents

HelloI have an educator paln and have been using Miro with my studnets but for some reason my students are now unable to download the documents I uplaod for them on the boards. they have a visitor profile with editing rights. Am I doing something wrong?Thank you Rachida

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Kiron Bondale
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EdMiroNew Here
asked in Ask the Community
Exporting Miro flowchart to CSV

I want to know how to export BOTH the state text (the text in every box, triangle, etc.) and the text on each transition between states (i.e., the lines between states) in a Miro flowchart to a CSV. Is this possible and, if so, how?  Thanks.   

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Jay Elliott
Jay ElliottNew Here
posted in Ask the Community
Reporting on Zoom/WebEx Usage

Hi All,I’m new to Miro from an admin perspective and have been asked if there’s any way we can report on how many of our users are using Miro through WebEx or Zoom; whether this type of reporting can be done from Miro or if I need to use WebEx/Zoom to report on this, I’m not sure.I understand this type of request is likely not possible with out-of-the-box reporting and may require reporting via API.Many thanks.

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Jay Elliott
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Felix BlancoNew Here
posted in Ask the Community
Screen captures can't be imported to Miro web

I noticed recently that I can’t import screen-captures anymore when using the browser version of Miro. I have to go the extra step to export screen-captures into jpgs if I want to place them in the Miro board. Is this a bug, or the .png format that a screen capture is saved as is no longer supported? I really hope it is only a bug as it is a pain in the neck to have to do all that extra work that is unnecessary. This option worked before in previous releases.  

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Sivert HammerNew Here
posted in Ask the Community
Is it possible to create a heat map when arrows are layered?

Can multiple arrows create a "heat map" when more arrows are on top of each other? I am creating a flowchart and arrows are often layered on top of each other, either the whole path of the arrow or when more arrows start at different points but merge into the end point. Can Miro then show this by displaying the arrow line thicker or creating a increased color intensity etc?

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Anne KoningsNew Here
posted in Ask the Community
My IOS app is not loading

Hi,  The Miro app on my IPad is getting in a loop of opening several times already. I am new to Miro. But is very frustrating. I already removed the app and re-installed it several times, but there is no change.  Thx for helping outAnne 

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KMCNew Here
posted in Ask the Community
Miro Pen Issues on Mac

I’ve been using Miro whiteboard with students for 3 years and love the interactive ability of the toolbar, particularly the pen and text box features. Yesterday for the first time, a student using a Mac had an issue with the pen functionality (could create text boxes, use the select feature, etc.). Every time he selected it by clicking his trackpad, it would only allow him to place a dot on the whiteboard and he said he kept received a paused message. Has anyone heard of issues with the pen feature compatibility on a Mac? As an aside, many of my other students and I use Macs and none of us have experienced this issue. I’m wondering if it’s a setting somewhere on his machine with his trackpad that is preventing  optimal functionality. I welcome any advice or suggestions for troubleshooting. Thanks, 

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Alex KlerNew Here
asked in Ask the Community
Access problems in Ukraine

I live in the non-occupied area of Donetsk region in Ukraine. I work as a teacher and use Miro to teach my students during war and bombshells. Recently I found out that I can't have an access to my whiteboards because app thinks that my city is occupied. How can we deal with this problem?

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iLan Epstein
iLan EpsteinNew Here
posted in Ask the Community
Why do Card color borders appear sometimes on the left and sometimes on the bottom?

Screenshot of 4 seemingly identical cards, but with 2 having color borders on the left side, and 2 having color borders on the bottom. Can anyone explain to me why 2 of these cards have their color borders on the left side, and 2 of them have their color borders on the bottom? They were all created by duplicating the card above them. I can’t find any setting which controls where the drop shadow/color border shows up. Changing the color has no effect.Also, it’s subtle, but the corner radius is different, and the border thickness is different for the different versions as well.

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Maarten StolkerNew Here
posted in Ask the Community
Missing option to "Select preview area" - Change thumbnail showing instead

I use Miro in the app. This might have changed in a recent update but I used to be able to “Select preview area” under the board name. Now it shows “change thumbnail”. Where can I select preview area? I looked at this thread https://community.miro.com/ask-the-community-45/unable-to-set-preview-area-8172 but this user uses the browser. But I am missing “Select preview area” shown below in the app.  

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Robert Johnson
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Amy RaweNew Here
posted in Ask the Community
Team Admin can't access User edit features

The existing Team Admin and I have been trying to follow this guide to change ownership of our team from her to me. However, in the Team Settings page, she cannot see the three dots to the right of each user that would allow her to change their status or delete them from the team. Is this a known issue, and is there any way to get around it?

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Radoslaw Maziarka
Radoslaw MaziarkaBeginner
posted in Ask the Community
Performance downgrade over last month with moving elements

Hello,Over the last month I noticed that performance felt drastically while moving multiple objects on the board. You can check it on the video:Recording-20230301_105422.webmI could blame it on the size of the board (3000 elements) but moving the whole frame with multiple more elements is much faster and works almost smoothly:Recording-20230301_110104.webmWhat could be a reason behind it? Right now working with the board is almost impossible.

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Brandon Lee
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abcdefNew Here
asked in Ask the Community
How do you move a single line

How do you actually move a single line ?  Once I draw a line,  I cannot move a line.  If I duplicate it, I can move it. But once  it is in some place - I just cannot move it ?   I have tried to look at the documentation but  cannot find an answer to this.  I can move rectangle etc. but just cannot move a line. 

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Brandon Lee
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LiborZBeginner
posted in Ask the Community
Huge Mindmap stuck (app and browser)

Did not find solution so asking here.. I have a large board with lots of content (~3300 objects), In one place I’ve been creating a large mindmap (cca 600 objects) for a course. Now it starts to stick out of the frame where I want it to be so I want to move it.Unfortunately both in the app and browser:After I move the whole mindmap (with screenshots, notes, stickeis, etc..) there are couple of seconds when it looks fine. But then app asks me to wait for synchronisation (30s countdown). After that everything reverts back to its original place. Any edits on the board are not saved made between “mindmap moving” and the “sync notification” (e.g. line drawing..).Note: I’m not using both at the same time, so the content is not locked by me editting it in the other window.Note2: Editing the mindmap is fine, everything works. I just cannot move the whole thing to another place.Note3: moving smaller mindmaps works (tried up to 180 objects).  Any ideas what could help? 🤨Thanks Screenshot before

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Destiny SaturdayNew Here
posted in Ask the Community
Share screen not working in miro when google meet is added

I currently cannot share y screen on a google meet, when I bring the call to Miro, I can only successfully share the current Miro tab which makes no sense.when i try to share other tabs, windows or entire screen, I get the error message “something went wrong if youre trying to share a tab, open the tab and try again.”I do not experience this issue on a normal google meet call

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Mark PetersNew Here
posted in Ask the Community
Google Meet share screen while Miro is open

Hello just wondering if this is possible or just a bugI would like to open a google meet then launch Miro.  When inside Miro whiteboard i would than like to share my screen of a cad model using rhino or solidworks.  This would then allow people inside the chat to take snapshots of the model and post them into the whiteboard and keep the discussion going.  Is this possible? It seems to only allow me to share my current tab which is pointless because its the same as the Miro whiteboard tab.  I guess I could have one tab with the Miro white board open and one with the Google Meet sharing the screen but would really like everything on one tab if possible

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b3nmanNew Here
asked in Ask the Community
Is is possible to disconnect and re-attach nodes in a mind map?

I want to be able to take nodes in a mind map and detach them from their current parent and re-attach to a different parent. Am I missing something or is this currently impossible?

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Robert Johnson
Erik Nelson
Erik NelsonNew Here
posted in Ask the Community
Best workflow for story mapping with apple pencil?

I’d like to use Miro board for story mapping, in particular the infinite canvas is perfect for the process. It simply entails writing a bunch of blurbs on index cards or stickies and then rearranging them into a matrix. The issue with Miro is that to my knowledge, the only way to adhere Apple Pencil drawn text to a sticky is using the group function. Having to do this manually for each sticky is very cumbersome, whether at the time of writing or going back and doing it afterwards so the elements can be rearranged, especially if I need to do it 30-50 times. Does a better workflow exist with Miro that I can use for this function?

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Erik Nelson
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Carsten GörsNew Here
asked in Ask the Community
Accidentaly deleted project - all boards are lost (not in trash)

Hi all, I accidentaly deleted projects in our Miro account - all boards of that projects are lost now (they are not in the trash). Worst case ever!Any idea how to recover the boards? @Miro Community Team please help … we’re lost thank you, carsten

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Paul MayNew Here
posted in Ask the Community
Document Width Truncated

Hi, I have added an Excel spreadsheet to a board by using the upload > dropbox menu item.  The sheet appears, but I do not see all the columns.  I excel, I set the print area to cover all the columns and set the ‘scale to fit’ setting to 1 page width and re-added the excel to the board, but this made no difference.Does anyone know how to fix this please?Thank you  

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Simone AnneBeginner
asked in Ask the Community
How to delete a published board

Hey everyone! I want to delete a newly published board I published under one account, and re-submit it for publishing under my personal account. Who can I contact to help with this? Thanks!

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david.jeanmonodNew Here
posted in Ask the Community
Imported PDF links not clickable

I import a PDF into my table using the "Upload" function. The display is correct and I can even switch from one page to another.Unfortunately, the links displayed in my PDF are no longer clickable. I've tried outside Miro, and they work. But in Miro, they no longer work.Is it possible to activate this feature somewhere?

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