Ask The Community

Discover the power of direct conversation with the Miro Community. Find solutions & connect with fellow Miro users for tailored advice & invaluable support!

  • 6,724 Topics
  • 22,662 Replies

6724 Topics

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Maria DovhalyukBeginner
posted in Ask The Community

I cannot log in my Miro and google account

I lost the password to my google account I used for miro after clearing cash on Google Chrome today.I cannot log in miro because I don't remember my  google account password and I wasn't able to restore it so I can't log in my google account to follow a link  and to change my password in miro. Do you have  a back up or can you export my board to another account? What should I  do?

1
Zinnia
Mironeer
2 years ago
V
Voice AgencyNew Here
posted in Ask The Community

Help! I have been charged for a bigger team

I have a small communications and PR agency in which I’m using Miro to organize idea for several campaings and messages. I bought the 2 licenses fee a couple of weeks ago, but last week Miro charged me for 5 members, since I have 3 other people in one Miro. It was an accident though and I will not be using these 3 other members spaces.  Can someone help me to understand how to gain my credit back? 

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Robert Johnson
2 years ago
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MartinaNew Here
asked in Ask The Community

Issues to unlock/lock the team's board

Hi,can someone help me with this issue? As a Scrum Master I am not able to lock/unlock the team’s board.. even though I am in Editor role.I tried everything, also added myself to all boards which are available for me within my company.Could you please be so kind and help me with the lock/unlock issues I am facing?Thanks a lot in advance!Martina 

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Robert Johnson
2 years ago
S
Savannah PorchNew Here
posted in Ask The Community

Brainstorming Session Prep

In this Miro board, we would love to hear ideas from everyone prior to our brainstorming session in March.

1
Kiron Bondale
2 years ago
Mishal
MishalGroup Leader
asked in Ask The Community

[RESOLVED] Glitch on Miro board where the cursor trails are repeating

Just came out of a workshop with 5+ people on the board and everyone could see the cursor trails repeating and glitching on the board

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Mishal
2 years ago
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Jeroen van VorsselenNew Here
asked in Ask The Community

how to share a standard board with students? and how to use this board for peer review

Hi there!For the third year I will be coordinating a design course at Amsterdam University of Applied Sciences where students have to use a Miro board as a template for their project.Last year i was owner of all boards and a students duo working together on the board got an edit-link. Now since I could not get a read-only link at the same time, students were not able to review boards of other duo’s.This year I would like to get that peer review going. so my question is, how to set up everything in order to get the permission issues right?

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Kiron Bondale
2 years ago
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Marcel StumpfNew Here
posted in Ask The Community

vraag over miro web site capture

In Miro kan ik een een webpagina met web page capture toevoegen aan mijn bord. Echter als ik een beveiligde webpagina als Power-BI dashbord daarin vermeld krijg ik niet de pagina zelf te zien maar een in log scherm dat ik verder niet kan invullen.Heeft iemand tips over hoe ik power-BI dashbords in miro kan intergreren?  

2
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2 years ago
J
Josie ShuNew Here
posted in Ask The Community

I cannot export the frame with a free account

Hi!I have a free account in Miro and I try to export one of my frames as pdf or Jpeg.However, the button to export still remain disabled. Can someone tell me what I can do to export?Any tips would be really appreciated!  

2
J
2 years ago
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Kate McRae
posted in Ask The Community

Is anyone else struggling with the changes to the Select functionality?

Since the changes to the select functionality over the last few days - I now find that whenever I want to select something (or somethings) within a container of some decription - whether a box, table or something else - it ALWAYS selects the container as well - even if I go nowhere near the edges.  I’m finding this very frustrating. Any suggestions.

15
Brandon Lee
2 years ago
A
Andrew KretininNew Here
posted in Ask The Community

[RESOLVED] An issue with logging in on desktop app with Google account

I can’t log in with google account on Mac app. When I enter my google account, I get an error:  “Couldn't sign you in. This browser or app may not be secure. Try using a different browser. If you’re already using a supported browser, you can refresh your screen and try again to sign in.”    

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M
2 years ago
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CJ GomezBeginner
asked in Ask The Community

Does Miro offer a free trial of any of their paid plans?

Hello, I have a question. Does Miro offer a free trial of any of their paid plans? I am thinking of getting a Team plan but wondering if it would be worth the money. Also, do paid plans offer a feature where I can save my work as powerpoint and not just PDF?

3
M
2 years ago
К
Корпоративный университетBeginner
posted in Ask The Community

стоимость пользователей

Добрый день! Подскажите: необходимо использовать доски для 4-х пользователей и администратора. Возникают 2 вопроса:Надо покупать аккаунт “teams” и 3 дополнительных пользователя? Можно скрыть доски одного пользователя от остальных. 

7
Kiron Bondale
2 years ago
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Martina PalermoNew Here
posted in Ask The Community

HELP! my board doesn't work at all!

Hi all,  I hope you can help me, because I am kind of desperate, Since the past 2 years I have used the same board, upploadind or creating different activites. Today everytime I try to open i, it starts to upploading everything and then it freezs. And I can’t do anything. Please could you help me? I really don’t know what do, there is all my work of the past two years.  P.s. i create a new board, and this one it is working. 

4
Y
2 years ago
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Michael BlayneyBeginner
asked in Ask The Community

Leave comments unattached

I’d really like comments to be able to be placed above objects without attaching itself to that object, so when I delete to object without remembering to first move the comment off the top, the comment doesn’t also get deleted. As an example. We have a map with a bunch of pdf files dropped on that we they use comments to provide feedback. Best feature for it as you can colour code and mark as resolved. However, after enough feedback has been received the pdf files get updated and the new version copied into Miro. I then replace the old pdf with the new one. When we do this we want to keep all the old comments for traceability.At the moment to do this, I have to mark to show all resolved comments and then manually drag them over to the new pdf, then delete the old pdf.I thought of putting the comment to one side so they’re not actually attached to the pdf, but these pdfs are sometimes pretty complex and without them being on top of very specific parts of the pdf it can be unclear what t

2
Brandon Lee
2 years ago
L
LukeNovBeginner
posted in Ask The Community

MIRO breakouts

During a session I would like to send participants to breakout rooms to work indepently from other participants. Then I would like to share the in sequence the work done on each break out board with the whole group. I have seen community discussions about parts of this (e.g., embed the break out boards), but I need specific instructions about how to accomplish this.  Thanks in advance for any suggestions.

4
L
2 years ago
A
Alexander SwordsNew Here
posted in Ask The Community

Pull connections through shapes

I want to be able to create a whole bunch of shapes/stickies during brainstorming, and then afterwards while I am identifying relationships drag a line from the start shape, through a bunch of others and then let go on the last one and for Miro to create all the separate connections for me. So I can click and drag once, but connect multiple shapes to end up with: 

1
Kiron Bondale
2 years ago
I
Irene ZhakenNew Here
posted in Ask The Community

How to remove slack app dictionary

It is so annoying when I try to work on miro and every time I double click on text there are appearing pop up dictionary of the word I’ve been double clicked from slack app with message to log in to slack. I’m new to miro so I don’t know how to turn off.

1
Apollonia
Mironeer
2 years ago
M
Mélodie MayerNew Here
posted in Ask The Community

Can't edit new sticky notes

Hi,I added a comment on one of my sticky notes, and since then I cannot edit new sticky notes. I can edit the ‘old’ ones, but when I add a new one (by copy/paste) it’s like in a different mode. The double click makes me in a kind of selection mode, and the Edit options are different on the new ones and the old ones.When I right-click and select Edit in old ones, it gives me access to the text on the sticky note. When I right-click and select edit in the new ones, it gives me these options instead:Thanks for your help!

1
M
2 years ago
S
Stacy L. CarlsonNew Here
posted in Ask The Community

Export to CSV in the order the Stickies are on the board

New Miro user.If I create a bunch of stickies to outline a process, and then re-arrange them into the order they are in the process, how do I export that based in the order?Example:I create 4 post it notesPut bread in toaster Get toaster out of cupboard Set the setting dial to 4 Open the bread bagI re-arrange them to their correct orderOpen the bread bag Get toaster out of cupboard Put bread in toaster Set the setting dial to 4I now want to export the stickies in the order I put them on the page. Right now, when I export, it exports on the order from which I created the stickies (the first steps above)

2
Brandon Lee
2 years ago
A
Alex Lee 1Beginner
posted in Ask The Community

bug - can't create new tables

I’ve been using Miro for over a year, adding tables when needed. I know my way around them fairly well. I recently used the Gantt chart template (please don’t judge, sometimes they’re useful), which has a premade table in it. I was unable to add rows, or change anything. it seemed a bit buggy in the interactions, which I haven’t encountered before And now I can’t add any tables at all to any of my boards. Is there a setting that’s changed somewhere because of the gantt chart template? Are tables currently facing any known bugs?

3
A
2 years ago
M
Matthew MoralesNew Here
posted in Ask The Community

How many users can be on a board at once?

We’re trying to host a Summit with upwards of 80 participants. How many users can be on a board at once?   Thanks!

18
Q
2 years ago
C
Carolyn BrownNew Here
posted in Ask The Community

Change the board

It would be great to be able to change the board easier, now I have to go back to the list of boards and open another one

1
Kiron Bondale
2 years ago
andyvdg
andyvdgActive Contributor
posted in Ask The Community

Where did Invite Visitors go? (Some Board sharing options disappeared)

Well this was less than ideal. Kicked off my first training session with 20 participants and clicked on Share board to find I can no longer allow visitors. This cost me about 20 min trying to figure out what the heck was going on and the only option I had was to invite everyone as guests. Not great at all - the whole reason we use visitors is so that participants do not have to put in their email addresses and our account doesn’t get spammed with hundreds of useless accounts. Is this a bug? Is this some new functionality that was rolled out? Have you guys ever considered feature toggles that I as an end user can control? As in… let me decide when I want the entire interface to change… let me decide if I want to try out the right click to move… let me decide when I want to turn on feature X that is super disruptive if we find out about it on the day it’s turned on? 

4
Robert Johnson
2 years ago
D
David LawrenceNew Here
posted in Ask The Community

Miro jumbo sized controls - how do I get that back to normal?

Not sure what key / option I hit when using Miro - but all the controls are now extra extra large making it very hard to use - as it has reduced the number of controls I can see.   I can’t find a setting / option to correct that.   I have googled and searched here but I am not finding a relevant topic. Any help would be much appreciated.   And zooming in/out changes the size of the board - but doesnt change the menu and controls.   

2
P
2 years ago
J
Jianeng WangBeginner
posted in Ask The Community

Every time I try to use the middle click to navigate the scene, it would automatically paste something

Hi, I’m using Google Chrome in Ubuntu 20.04 to access Miro. Every time I try to use the middle click to navigate the scene, it would automatically paste something. Is there anyway to disable the middle click to paste function in Miro? 

18
M
2 years ago
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