Ask the Community

Hi! Can someone tell me where to find the recording of “The Business of Storytelling - turn ideas into action” from last week’s Distributed event?  I have been checking this link every day with no luck. https://events.miro.com/distributed/on-demand?i=sr44L0XceG8p8QyDE5J1uElbw3pkIrZOHope to hear back soon, as I really want to watch that full recording! Thanks in advance!  

It sucks that you can’t do this basic thing and change the corner radius of a rectangle as it gets bigger and uglier. Workaround I’m using is to create the shapes /corners you want in Lucidchart, Microsoft Visio or Draw.io (the one I used) and export them as .vsdx files. You can import these using the import button at the top of the shapes panel (click All Shapes) in Miro and then copy/paste them into your project. You can still change the styles, colours and line thickness etc and scale them without pixellation. The initial bit is a bit clunky but if you create a bunch of shapes you might want in one go in the 3rd party software and different corner radiuses etc then at least you can have a ready made library to draw on when you need it. Someone better than me could create this library and share it here as a board or example project perhaps…Considerations: Changing the direction of the shape in Draw.io for example might have a negative effect on connecting points and orientation of te

Hi Miro team,Please allow copy and paste for photos on the Miro App Iphone and iPad, it’s a big inconvenience to not be able to do that when it’s such a simple function and a lot of people wants to work mobile on their phones and tablets.Please address this soon! It’s a small function but makes a world of difference!

Hi team! I use Miro everyday at work and suddenly today, the Ctrl + Mouse wheel is not working to zoom in our out, no even the trackpad is working. This is so frustrating, having to zoom in and out with the keyboard is not efficient.I’ve done everything I have read: mouse settings in browser and pc, using zoom at 100, everything. Nothing works. Any help? Is this maybe a bug?

The toolbar and all “directions” on the app are too small to read.Zoom does not make them any larger.I happens with all my boards and also with any that others have created and shared with me.

I am not able to load a board. Tried it on app(force loaded, cleared application data and reinstalled the app) as well as incognito browser. It simply loads forever.Duplicating the dashboard did not help either. Duplicated one also in ever-loading state.I cannot find a suitable fix. Can you help me?

As a board owner, I have granted anyone with board assess via link to be able to export board as PDF. However, the guest still cannot do so. What is the best advise? (See attached) 

1) How do I switch my subscription from an annual plan to a monthly plan?2) If I reduce the team size, when will the change be reflected?- Will it be reflected immediately? (What will happen to the users currently registered on the team?)- Will the change be reflected on the next update date?

①サブスクリプションを年額プランから月額プランへ切り替える方法を教えてください②チーム規模を減らしたら､変更が反映されるのはいつでしょうか？- 即座に反映される？（今チームに登録されているユーザーはどうなりますか？）- 次回更新日に反映される？

I would like to deploy the Miro - Microsoft store App (UWP) with IntuneThere is a new ‘Microsoft Store app (new)’ category for Intune applications. The Miro App is however not available in the directory / repository of Store applications.Is this planned @Miro Support ? .. or does anybody know how to get around this ?ThanksLee

Hi👋🏻Could you help with changing a plan. Can I change my Business plan to Starter plan?

Hi, has anyone tried to export a Miro board to an AI document chat?   

I created my board on my Miro account. But recently the board disappeared from my list. I found the link to the board in my email, but when I clicked on the link I got the message "No access to board" . what should I do now? I have not shared access to this board with anyone

The zoom in and out function from the mouse scroller or even the touchpad pinch in pinch out isn't working as it used to work earlier. It was much easier than going in the right bottom corner and doing manually...Can you please look into this problem or send help!

Hello, I created a whiteboard for a team meeting and now I am not able to access the content anymore due to it being locked.Despite trying to log in, using a different browser, I just cannot unlock/access/see the whiteboard anymore … Is there any chance to recover it? it says that the board will be deleted in 4days.The link is: https://webwhiteboard.com/board/yjaYMTyVKTFlG5cdE5lHIHwVpxEXOqQH/Thank you for the help!

Sometimes when working in tables I want to use a column for simple pictures consisting of a few grouped objects (a few lines, a couple of squares or triangles, a simple smiley made with lines and circles).This works fine until I add another column that “pushes” the column with the pics. Then for some reason lines get distorted, connections are lost and it turns in to quite a mess.Please suggest how to avoid this (example below): Simple (grouped) picture Before adding a new column After adding a new column 

 Hi all - I wonder if any of you are able to help with this...The Board History icon (normally in the lower left corner) has disappeared (as has the Comments icon that normally is in the same area). The Frames icon is still there. All three icons were there in recent days, but not today.This is happening for multiple boards that I own.I’m using Chrome browser.Hitting refresh in the browser makes no difference.I’m an Education Plan user.Has anybody else experienced this kind of issue, or have a tip on how to resolve it?Many thanks!

Hi!Is there a screen reader app that integrates better with Miro or other tools that would make Miro more accessible for people with visual impairment?I will be working with people with visual impairment with various degrees in a future project. When I asked them about the apps that they have been using to navigate the internet they shared that they are not using any yet! I was really surprised by that.Until now, they have been zooming everything in and loosing so much time and energy in this process… With that in mind, I would like to present them a board to help them to collaborate with other participants and focus on the collaboration itself, and not loose so much of their energy struggling with the tool, in this case the board. Could you support me in this design process related to suggesting and testing some integrations? Thanks ;)I read the both posts on Miro on how to create a board that is easier for screen reader to read, but I guess I am one step behind … What screen reader i

Good day! I have a problem. I don't have free access to my board, how can I get it back? yesterday I gave viewer access to my student and for some reason I also became a viewer. I also have another old profile of mine in miro, I checked it there, I am also a viewer there. Maybe this is some kind of bug? How do I regain access to my board?name of the board Product Roadmaps

Hi.I have a question. Can I use 2FA with sign in Google?I’ve read the article as the below.https://help.miro.com/hc/en-us/articles/7935469290002-Two-factor-authentication-2FA-user-guide- I think it says you can use 2FA with email and password(not with sign in Google).Is that correct? I can’t use 2FA with sgin in Google?Thanks.

Hi, friends. I have a problems with the size of board, not only board but tools pannel of it. i do not know what to do. could not find any information in internet. can you help me? how to make it smaller? PLEASE!!!  

Last year our company was offered the Startup welcome credit.  I’m entering my second year of miro now and it looks like I might be charged, however I don’t think I’ve used my available credit.   How can I check my remaining credit?

So I’ve been using Miro with my Apple Pencil on my iPad for a while and have experienced no issues, however now I cannot do anything with my Apple Pencil other than draw on my whiteboards. I can’t move anything about or select anything with my Apple Pencil. I’ve switched off the “only drawing” selection in my settings so it’s not that haha.does anyone have the solution to this ?

Good evening! I have a problem. I studied languages ​​with the tutors on the Miro board, but after completing the training, the tutor blocked my access to the board and demanded $50 to open the board. What should I do? I have paid for all lessons and have full right to view my assignments!

A while back, @John Parkin wrote this and I just want to break this out as a separate discussion thread from general Accessibility: “I have a team member who experiences an extremely uncomfortable form of motion sickness using Miro. It’s great that we can turn off the whizzy mouse cursors but it would be much, much better if users have control over the way they experience the live updating of the board by other users. You’d need to do a bit of consultation with experts in the area to understand what would improve the experience but I’d imagine it’s easier to turn off or dial back the near-real-time updating feature than it has been to make it happen in the first place?”I too have a team member who dreads collaboration on Miro because they experience vertigo when following someone. I don’t suffer from the same condition, but it is uncomfortable and tiring for me to watch the screen being dragged this way and that for extended periods of time.  Here are some suggestions:How about a viewe