i have a miro account but when i try to access my miro files it asks me to login. When I log in, it sends me to the login page again. please help my account
Hi
It sounds like you're experiencing a login loop, where logging in redirects you back to the login page.
- Are you logging in with an email/password combination, or are you using a single sign-on method (like Google or Microsoft)?
- Have you recently changed any account settings, such as your email or password?
- Have you confirmed your email address when you signed up? Sometimes an unverified email can prevent login.
In the meantime, let us go through some troubleshooting steps to help resolve this:
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Clear Browser Cache and Cookies. This can often clear any temporary data causing login issues.
- Instructions vary by browser, but generally, you can find this under Settings > Privacy. Be sure to clear data for at least the past 24 hours.
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Use Incognito/Private Mode. Sometimes, browser extensions can interfere with login.
- Open an incognito window (usually found in the browser’s menu) and try logging in from there.
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Try a Different Browser or Device. This can help identify if the issue is browser-specific. If another browser works, there may be a setting or extension blocking the login on the original one.
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Disable VPN or Proxy (if applicable). VPNs and proxies can sometimes cause issues with authentication.
If these steps don’t resolve the issue, please reach out to Miro Support here. They can assist you further and investigate any potential issues with your account.
Let us know if any of the steps above work for you!
Thank you very much. I was able to login in incognito mode. I can still log in if I clear the browser cache. I appreciate your attention
Glad it helped! If the issue persists, kindly let the support team know as they can investigate more thoroughly.
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