Ask the Community

Доброго дня. чи правильно я розумію, що школа в якій 10 викладачів в кожного з яких по 10 студентів може використовувати  education plan безкоштовно?

Dear Team Miro,Could you please guide me on how to access the Miro board of an individual who previously worked with our company through a vendor company but is no longer associated with our company neither the vendor company is associated? We have edit rights of the board but are unable to download or dupe the board.Is there any workaround for the same ? Thanks Meghana

I got locked out of my own board as a commenterwhat can I do?

A colleague of mine had a paid plan with Miro. I started a paid plan for our entire small team of five people. Once she accepted my invitation to the new team she lost access to all of her paid materials on her own plan. I just tried walking her through switching teams on the left side of the screen, but that didn’t fix the problem. What can we do? Side note, I really wish Miro had a dedicated help desk I could contact. I would waste a lot less of my time trying to read through tons of FAQs and guides if I could just ask my question to someone directly.

How to change the scale of my Miro account to the normal one? All the icons are gigantic and it’s almost impossible to use the board tools.  

I can expand and collapse mind map nodes in the browser version. However in the App version (Mac) and when embedded as a Tab in Teams there is no collapse/expand capability - the ‘-’ does not show up on hover.

共有されたボードへのアクセス権がない。リクエストを送信し、承認を受けてもアクセスすることができない。対処法を教えていただきたいです共有ボードにアクセスできません。リクエストを送信し、承認を受けましたが、まだアクセスできません。これにどう対処したらいいのか知りたいです。

My team is using a Kanban in a slightly unconventional way, to manage our editorial calendar for our newsletter. The cards give us enough tools & space to host the article content.I’ve noticed that some of the cards (they tend to be repeat-offenders) keep disappearing. I have diligently combed through the board history and there is no evidence that someone is accidentally deleting them. The card will be created (or copy-pasted from a restored version of the board) and placed into the Kanban without issue and sometimes remain there for hours or days.Then, the card will randomly go missing again. At first, I thought it might have to do with the length of content in the card, but it has now also happened to items with very minimal (placeholder) text.Inquiring if anyone has any insight why this is happening and how it can be prevented.

hello, with the newest version of the app, i cannot login to the miro app anymore. i choose SSO an I get the grey screen. I can login over gmail, but after the login i can only go “back to login” and get a gray screen again. please help, the web surface is good enough for me.

Hello! I’m making a very big mindmap and i have pictures that i’m linking with a dashed line to some nodes in my mindmap. When i add new nodes all construction of mindmap slides a little and my pictures which was previously aligned to text moves away from it. How can i make pictures snap to mindmap nodes so they can move together?

Hello!This week I was going to cancel my subscription, but before I did it, the system attempted to charge me $10 for the new period (which was last night). I’m not going to prolong my subscription and now I cannot cancel my subscription. What am I supposed to do? Thank you in advance!  

I have to use Miro at my company. I use Dark Reader in Chrome. Whenever text is in edit mode it has horribly low contrast. I have to make edits and click out to see if they worked right and click back in to continue.  The background is also still bright white in Dark Reader. Please consider Dark Reader compatibility and a dark mode for the desktop app. Thank you. Until then, thanks for the migraines.

I have been using templates in a small scale for a while, creating personal custom templates.But I have some struggles how to scale this. How are you iterating on templates? When editing templates I see almost no board features at all. For example, Version history.How are you using custom templates when creating together, or creating new versions?I only really see one way to achieve this and that’s to have a creators board and do edits in this Board and replicate any latest updates into an actual template. Thanks for any tips on how you handle this

Dear Miro Community & Team,I have an Education plan account and working with it is really amazing. Thank you for this opportunity!But i haven’t received any letters from you about the situation with closing and deleting account from Russia on 12th September 2024. I just read news and now I’m confused.Could you please explain one more time: will I be able to work with my dashboards after 12th of September? And if not, is there any another possibilities? Because my students love your service a lot.Thank you.

I know that Miro is leaving Russia, but what should I do with my profile if I registered on the platform via an email that I made in Russia, but I never used Miro on Russian territory? In this case, will the platform lose access?

Did the recent (probably 2-3 months back) shortcut changes remove the shortcuts for Copy/Paste formatting?  In the right-click context menu, the copy / paste formatting shortcuts show...but they don’t appear to work.Are these shortcuts no longer valid (and just haven’t been removed from the right click / context menu) or is there something weird going on with my browser (Chrome - I don’t see any conflicting shortcuts)? If these were removed, they should be brought back ASAP -- this was one of my key user adoption tools to get people into Miro, as its a pain (multiple clicks) in PowerPoint. 

The web product adds borders around text using the concept/mind mapping template arbitrarily and I can’t find a way to remove the border. So out of 100 nodes on the map, there are about 5 that randomly have borders around them. Help!

I’ve been receiving charges on my work purchasing card but am showing as being on a free education plan.I have been trying to contact Miro to ask how to resolve the charges but am not getting any response. Any advice would be gratefully received.Many thanks.

As you can see for some reason the  board refuses to register anything I write in the area. Even if I move to a different place that issue persists. What should I do?

I’m exploring custom templates. I noticed that when I edit a template, all of the UI disappears. Here’s a simple template in edit mode:  When I change it, there’s no feedback about it being saved. So after several seconds I close the window. Then when I try to use the template it’s still using the initial template, rather than the one after my edits. What am I doing wrong?

Hi, I would like to know if it’s possible to add extra text on another text and show it only when you run your mouse over it, a bit like alt text. It’s mostly to avoid having too much on the Miro board.  I hope it’s clear enough and thanks in advance!

VIDEO PLEASEWe desperately need the capability to locally upload a video file whether mp4 or mov and playback on the boards.Most of our presentations contain animations for both traditional Arch Viz as well as animated diagrams and interactive video. We love the ability to use the boards as slides in presentation mode, but typically we will have to migrate to Powerpoint, Figma, or even Mural because Miro does not have this feature. Mural being a similar online whiteboard collaboration tool allows you to drop any mp4 file up to over 50 mb. This is extremely useful when we are redlining and reviewing work from animators in addition to still renders.It would be great to show to clients and our other internal teams that Miro can be a solution at all phases of a project and not just for static collaboration.

Hey there!Looking for a way to place a video on a Miro board? You can upload the video to a video-sharing platform (YouTube, Vimeo, etc.) and simply paste the video link on a board using the shortcuts Ctrl/Cmd+C/Ctrl/Cmd+V. The media will be displayed right on the board!  Please keep in mind that the visual preview is only shown if the source service settings allow it: private videos are not displayed on Miro boards but you can go to the video source.

I recently purchased the Starter Plan for my team. One person on the team was already using Miro, so getting her set up was easy. However, when I sent invitations to my other team members, they had to create accounts for themselves. When my boss created her account, she wasn’t able to see that she was connected to our Starter Plan at all. What are the steps for getting everyone set up? I’m having trouble finding them in the many, many FAQs on Miro!

A few days ago it worked ok, thought I often had to unlock OneDrive and to reopen Miro.But now Miro still asks for authorization even when OneDrive unlocked.I tried to reinstall and reconnect OneDrive in Miro profile settings, but it doesn’t help :(I can see the list of files, but cant upload them or open “Personal vault”