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Question

Is there a way to chat with an human in Miro?

  • Nov 4, 2026 4:25 PM UTC
  • 1 reply
  • 6 views

i have cancelled my account several months ago, but today restarting my account i see i have been charged every month with no changes. i even submitted feedback through a form by the time. i requested clearly i did not wanted more than 1 user active but I still see a total of 6 users, a monthly charge of 60 usd and 5 users not using it… i need help and i dont trust the regular process anymore.

    1 reply

    Eca
    Mironeer
    Forum|alt.badge.img+5
    • Eca
    • Mironeer
    • Nov 4, 2026 4:51 PM UTC

    hi ​@MatyΒ 

    Thanks for sharing your concerns. I understand your frustration, especially given that you've previously requested these changes.

    Since this involves account-specific billing and subscription details, our Support team is still the right team to investigate and assist with your case. They'll be able to review your subscription history, charges, and seat allocation.

    I understand you've already gone through the support process, but they'll need to look into your account to determine what happened and how this can be addressed.

    Thank you for your understanding.

    Eca :)

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