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Question

Unexpected Business Plan Charge After Subscription Cancellation

  • Nov 4, 2026 3:02 PM UTC
  • 1 reply
  • 5 views

I subscribed to a paid plan on October 18, 2026, and have been using it since then.

Today, November 5, I tried to cancel my subscription. However, I was unexpectedly charged for the Business Plan, and my subscription is now scheduled to end on November 18.

I would like to understand why I was charged for the Business Plan when I was simply trying to cancel my subscription.

I did not intend to upgrade to the Business Plan, so I would also like to request a refund for this unexpected charge.

Could you please look into this issue and explain what happened?

Thank you for your assistance.

      1 reply

      Eca
      Mironeer
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      • Eca
      • Mironeer
      • Nov 4, 2026 6:28 PM UTC

      hi ​@김준성 

      Thanks for reaching out! I’ve converted your case to a Support ticket, and the team will follow up with you there.

      Please note that the team is currently handling a high volume of tickets, so the response may take a little longer than usual. Thanks for your patience!
       

      Eca :)

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