Questions & Ideas

I would like to downgrade my plan to free and then be able to accept new members in free plan also, but currently this is not possible in my billing settings

When I copy pictures from one board to another, the pictures on the second board do not open or load, what should I do?

Trying to integrate MIRO in an existing Application. It is a web conferencing application where, If I am a host I want to share a miro board (live-embed it in my application). And My host has the ability to handle access level (edit/view) for the board for participants. Now, for participants (they are unregistered on miro). Will they be able to see/edit the live-embed shared board. Is there some API to authenticate them and not redirect them to login to MIRO. 

Dear Miro Team,I am reaching out as a user based in Ukraine. I have heard that Ukrainian users may be eligible for free access to Miro's subscription plans, and I would like to kindly enquire about the possibility of receiving a complimentary Miro subscription. I use Miro for educational purposes (as I am an English teacher) and to help support Ukrainian learners in their studies.Thank you very much for your time and consideration.Best regards,Vitalina

I thought I was adding guests invitations to my account, but they are apparently now members.  My account was automatically charged for 4 members.  I removed them, but my annual fee appears to be locked in for the year.  This was a mistake, and can be evidenced by the non-use from 2 of the other members.  Who can I speak with to find a solution?Thank you!Paul

Dear Miro Support Team,After the recent update, I’m having serious problems using my materials. Because of the Synced copies feature, I can no longer reuse my materials on other boards the way I used to. This feature is extremely frustrating. I do not want my boards to be linked in any way.When I try to refuse synced copies and simply paste the content, the materials just don’t load or appear at all. Because of this update, I cannot properly reuse my own materials across different boards.This functionality is making my work much more difficult instead of easier. How can I disable Synced copies completely and go back to normal copying between boards?I would appreciate a clear solution.Regards,Lena

 Hi! I’ve got a problem: I created a sorting game for my students using png images from Google Images plugin. Everything works fine, but when I or anyone else tries to copy the frame to their own board the images simply won’t load. What can be the problem here?  

I tried to integrate our codebase with Miro via MCP.Sadly, we cannot generate accurate representations of the domain without the sticky notes, which are a mandatory feature for visualisations such as Event Storming.Is this intentional or do you plan to give the MCP the required tools for this ? Right now, it can only generate diagrams which are not really useful.

I have just cancelled my contract as I do not wish for it to be extended for another year. A payment is currently in progress for a subscription from July 22, 2025, to July 22, 2026. I do not wish to be charged for this — please cancel it as well. Thank you.BR, AB

Hello Miro Support Team,I am writing to report an issue I have recently encountered with the embedded YouTube video feature on Miro boards.Previously, when I pasted a YouTube link onto a board, the video would appear as an embedded clip, but it would not play automatically unless I clicked the play button. However, after a recent update, I have noticed that embedded YouTube videos now start playing automatically as soon as I open the board. This is causing inconvenience for myself and my team members.Could you please confirm if this is an intended feature or a bug? If it is a bug, I would appreciate it if you could address this issue in a future update. In the meantime, is there any way to disable the auto-play function for embedded videos?Thank you for your assistance.Best regards,hongseok kim

Hmm... There's been a glitch during paymentOn different accounts and computers. Is there any global issue or it’s only me?

I have created a board, framed up my work and then when I reopened it to keep working on it, the space is completely blank.If I export it however to PDF, it appears. I have cleared cache, tried incognito mode, a different browser and all the same outcome. So it is there, i just can’t see it unless I export it.

Right now, Miro assigns my guests to names like “Visiting Developer””, but I would like something more generic, like “visiting hippo” or “visiting dragon”. My new team is not in IT and I think that it is off-putting to have names that are associated with an IT team

I got an email today that said that someone outside of my organization, that I don’t know, wants to join my team. How/why did this happen?   

Hi,  I am being charged each month for Miro but I don’t have an active paid account - because I don’t have a paid account I can’t contact Miro support….  What am I supposed to do here Miro people????  I have already contacted my bank to dispute the charges, but they are saying I need to cancel the card - I am not willing to do this as I have multiple accounts setup on this card and the admin to update them all is not worth it.  I had a paid account in the past and I used the same credit card to make the payment for Miro, so I suspect that there is some kind of error in the background that means I am being charged for my account but that on the front-end it says I am on a free account.  To be clear - I don’t want or need a paid account right now, so I don’t want to reactivate the account - I just want to stop being charged for the subscription (and refunded the last few months of transactions that I have been charged in error). 

Hi. I’d like to change my community username.Current username: Donbass BomberNew username: Anastasia GordiykoCould you update it please?

Hello, I am really glad to know such a source as Miro. Your app helps me a lot and I am thankful!I am Anastasia and I am an English tutor so I have upgraded my account here. But I am from Ukraine so it is difficult sometimes to pay the bills. It would be a great pleasure for me if you give to my account the free upgradeThank you very much, I look forward to hearing from you soon

I seem to have one Miro account based on my email address and one based on the gmail account for the same email address. When I try to sign in with my email address, it sometimes sends me to the gmail account-based account. Help! 

So I submitted a template and it is set to published but when I try to look for it under templates it can not be found - therefor I suppose that it is not public yet?It is called:Teamwork Kit | Build Better TeamsAnd the company is Knightec Group

When clicking on a link to a MIRO board it opens another tab rather than the app. I reinstalled the app, resetted the user data, etc. And I asked the support - no result so far. When using Safari it works. E.g. opening a PDF in a browser window and clicking on a link inside the PDF it opens the app. But not with Opera. Any ideas?   

I use the application on my iPad to prepare my lessons before reviewing or completing them during the in-person class, where the content is projected onto an electronic whiteboard (similar to a tablet for the classroom).One of the difficulties I am encountering is that sometimes, when I work on the iPad, writing with the Apple Pencil becomes slow or the stroke becomes laggy, and I need to restart the app.Could you give me some advice on how to avoid this issue?

HiMy education plan license is expiring soon and the link to renew it does not work. Can you please help me with that?Many thanks in advance!​@Eca 

I have had difficulty in participants being able to participate in the slides “activities”. It seems like the only way for people to be able to participate after joining (via QR code or /miro.com/join) is to give everyone “editor” permission. However this can lead to people accidentally moving or rearranging the slides. It would be best to have a special category of permission for participants to be able to participate in the slide activities, but not be able to modify the actual board. Any help is appreciated, thank you. 

I had to log in to try to cancel a subscription I did not even make. And I cannot get a support ticket and now I am wasting my time trying to get a hold of someone who can help. There is no cancel subscription button in my billing area and YOU MIRO are trying to take money out of my bank account and you are unauthorized. I need a direct email to a real person that will manually cancel my subscription and remove all of my data and put me on a no call list.

I want to share Miro boards with a person, but I get the error that he is deactivated in my account.He is the only one where I have the issue with.How can I activate it again?