Questions & Ideas

Need to validate an idea with an industry expert? Get help from your peers? Discuss a project with like-minded people? This is the place.

BarrettNew Here

asked in Ask The Community

Wordle type word clouds?

Trying out Miro features and comparing to other options. For some of my work, it is useful to be able to generate Wordle type ‘word clouds’. Is anybody doing this with Miro? I understand that is possible within Stormcloud, for example. Grateful for any wisdom and advice from this community.

Roberto FriedBeginner

asked in Ask The Community

Can't lock objects

Hi, when I try to group these 3 objetcs I can’t. I mean, I can group a sticky note with a connection line (arrow) but when I try to goup with a part of the mind map, the group does not work.I did a whole mind map so I use an arrow whith a sticky note to put “a focus” or “pending” or whatever I need to write in each sticky note on that part of the mind map. So when I add more ideas (lines) to the mand map, the objetive is that the arrow and sticky note move with the mind map line. I cannot group these 3 objects so every time a add more ideas, all the arrows and sticky notes don’t move (are a lot) so I forget with part of thye mind map has the arrow+sticky note.Please help, thank you so much.Roberto

EbethNew Here

asked in Ask The Community

I can move more than 1 object at the same time (post-its etc)

CORRECTION; I CAN`T move more than 1 object at the same time (post-its etc)When I am logged in to Miro I can no longer mark more than 1 objekt in order to move for example more then 1 post it at the same time. It worked before when I used my laptop mouse tracker, but not since I installed my new mouse.No matter how I try to choose the “pointer” i still get only “the hand” that is just moving the bord around and not any objects. It´s very disturbing. Thank you for any recommendations of how to solve this issue. Best regardsElisabeth

Lennert DecuypereNew Here

posted in Ask The Community

Copy “Locked by board owner” frames on Dell

Copy “Locked by board owner” frames on DellWe created a Miro board with standard frames we all need on a daily basis.We used the “only I can unlock”/”locked by board owner” function to prevent other people to mess up the board. This was perfect for us, since everyone was still able to copy frames by clicking on the side of the frame and hitting CTRL+C.This worked fine for a while, but recently people working on Dell started to complain. They can’t copy the frames anymore (it did work before). Neither as a guest nor when logged in. Neither on desktop app nor on browser.I know there’s still another way to get frames (from the shared template library), but we invested quite a lot in this board so we’d really like this to work (still). Who can help me out?

FreyaNew Here

asked in Ask The Community

No access as owner

I created a mindmap in Miro. When I wanted to share it, I tried changing the setting in a way that the other people could only comment on it, not change it. However, not it says I myself have only commenting rights and now I cannot edit my own board. I can’t find an option to change it back and am looking for help.

mlandersExperienced Community Member

asked in Ask The Community

Different emojis - What is the real one?

As I openend my miro board on my tablet i noticed that on my tablet the emojis are looking much mor better than on my PC. That brought me to the question: What icon does any other user sees when I place an emoji on my board and why are they shown differently:This is shown in my tablet: This is from my PC: Got a Radeon RX550 Graphic Card with 4 GB Ram. I cannot imagine that this card shows less details than my Samsung Tab S3 Totally confused.Michael

Simone von GraffenriedBeginner

asked in Ask The Community

Saving to Google-Drive with FREE Version

Wish to save my miro board to google-drive, though google drive is not showing on my export button as an option. Is it not available with the free version?

FABIAN AMAYANew Here

posted in Ask The Community

Toolbar disappears and everything gets all glitchy on iPad

Hi, everybody.I have been having big troubles working on miro with my IpadPro since the latest ipad os actualizations.The toolbar simply disappears after trying to select a command. Sometimes it appears once more after a time, often not al all. I must close the application and try again, but the problem persists.And often the application freezes...Does anybody have similar troubles?

Daria PoliakovaNew Here

asked in Ask The Community

How long does a board link remain available?

Is it true that the access to the board by link will last for three years?Can you define for how long the board will remain available for the guest by board link?

Floor VerschureContributor

posted in Ask The Community

Сonfetti / celebration ?

Is it correct that there is no celebration / confetti tool in Miro yet?It would be really helpful to have such a feature. In workshops its always nice to celebrate the end of a section in a workshop.

Mike EmeryBeginner

posted in Ask The Community

Spacing issues when pasting from Excel

I have been pasting information from 4 excel cells (all selected at once) into a single sticky note on Miro without issue until today. Now when I paste, there are a bunch of extra blank lines added to my paste selection (above, below, and between cells). I tried pasting into other shapes as well and continue to have the same issue. Attached image of the issue. The yellow note is the “new” paste from today, the green note is the way it has been up until today.

Morgan WallNew Here

posted in Developer platform and APIs

Card Due Dates pulling wrong

Has anyone else experienced an issue where the due date on your card does not match the “date” field when pulled from Miro? This is happening in about 50% of the cards I am pulling and for all of them the incorrect date is one day ahead of the correct assigned date. eg. if the due date is “Nov. 12” the output json from a Python Requests API pull will say “Nov. 13”. I have not noticed any correlation with when the cards were created or modified.

Jon McKellanBeginner

asked in Ask The Community

Bug or have we lost the ability to double space?

In text fields, we used to be able to be creative with our use of the space bar 🙂 in the last few days that seems to have changed and now any amount of spaces in a text field will get reduced down to one. This has meant a lot of my frames of text now look strange and need to be reformatted.(to be clear, I mean “doing this” no longer works, it would show “doing this”)There’s lots of good reasons to allow multiple spaces and feels like we’ve lost a feature?

chrissmithBeginner

asked in Ask The Community

Storage limits?

Is there any limit to the amount of storage a given project, team, account can use on your servers? We’ve been testing backups/restores and I see many of our boards are 250MB+ and some are as big as 1GB when downloaded as backup files. That makes me wonder if we will eventually run into some kind of storage limit.

Chris HiscocksNew Here

asked in Ask The Community

Can I share the blank canvas so that the students can sign up and edit their own copy of the canvas?

Hi folksI am taking a session soon with some students where they will be learning about the Business Model Canvas. I have edited a Miro board to make a good ‘blank’ canvas with some tips in each box to fill in and eventually present back the following week.Can I share the blank canvas so that the students can sign up and edit their own copy of the canvas as opposed to all working on the same canvas together? Now that I’m a registered user I’m not sure of the workflow they’d need to follow to enable this…ThanksChris

Paul PeacockBeginner

asked in Ask The Community

How many people can I invite to a board?

I am using my Miro as a staff training platform. How many people can I invite to a board ? Can they all interact by posting notes etc?

David MeyersNew Here

asked in Ask The Community

Upgraded - but cant make more boards?

I just upgraded to a two-person team. I am still getting "I have reached my limit of 3 editable boards" message and I just paid for a 2-member upgrade? I do not understand how the upgrades work - I basically want unlimited boards for only ME - I am a prof and lone freelancer. Why do I have to pay for two? Please help. TY

Mark DickinsonBeginner

asked in Ask The Community

Switching from free plan to Consultant plan

I’m new to miro… I’ve currently got a free plan and am sharing a board I created with a handful of others, also on the free plan. I need additional functionality for a forthcoming workshop (voting & timer) and so want to upgrade to the Consultant plan. However, I only want to pay for myself - but there are currently 6 members in the team. When I try to upgrade with just one team member, it says I will have to remove 5 people from the team. I’m OK with them having just viewing and commenting rather than full editing rights, but do I need to remove them from the team and and then re-invite them? Or how else does this work? Many thanks, Mark

Trish McDonoughBeginner

asked in Ask The Community

I can open boards although I don't have access to the project (Consultant Plan)

We’re an organisation that does work for other clients. We just got Miro and we got the consultant plan as I thought that gave us internal security (so only some users could see some client’s projects as all our clients have different vetting and NDA requirements).Currently we’ve got 4 users, two of us are working with one client and the other two with the other client. We’ve created projects per client and restricted access just to the two members that should have access. The client I’m not working with (called ‘XXXX Net Gains’) you can see it is not appearing in my Projects list on the left. However boards from that project are appearing on the All Boards list and I can open them.Is this the expected behaviour? If so, how to I change it so that those boards aren’t visible to the two users who shouldn’t see them.

Gabe FieldsNew Here

asked in Ask The Community

Is there a limit on the number of anonymous guest editors that can simultaneously work on a board?

Pretty much the question in the title. I have an educational team plan, and we’re planning to use it for hosting seminars for an online course. We’d like to have the participants, probably 100-200 in number, join the call as anonymous guest editors and participate by entering things on the board. I know that it says it can accommodate an unlimited number of guest editors, but is there any practical limit to the number of guest editors that can functionally be in a board at the same time?

George SofroniouContributor

posted in Ask The Community

File Type and Size Restriction

Hi all,I am a personal and enterprise account user of Miro and for both use cases, Miro has revolutionised my workflow!As per my Enterprise account, whilst we go through internal processes to get Miro onboarded there was a question in regards to File Uploads to a Miro board and whether restrictions can be placed on the file type or the size of the file uploaded (*)? This functionality is something that we see available to us with other collaboration tools.Is anyone aware if this is possible?Many thanks,George(*) Note: I am aware as per Miro’s Supported File Formats page on the supported file formats and that there is a max file upload of 30MB.

Michael KochNew Here

asked in Ask The Community

restore a board to a certain date

Hi ! Unfortunately we overwrote a board and thereby deleted large part of content of that board without having made a copy of the board or a backup. Is it possible to restore a board with for example the status of the 03.11.?As this is very urgent for us we would be greatful to get some answers here, because so far we had no response of the support team.Michael

Nils MoellerBeginner

posted in Ask The Community

Can't group items to a mind map node

Hi there.Group icon and the shortcut cmd + g for grouping objects are not available in the mind map board I created. I am using Safari 14.0. My colleague is working on the same board and she can group icons and text fields. Has anyone an idea how to make the group function available? Please let me know.

Eugene DamasoBeginner

asked in Ask The Community

How do you share a board without making them a team member?

I’m looking to share boards without making everyone I invite a part of the team.

Danny HolyoakeNew Here

asked in Developer platform and APIs

Using REST API to change User's Role causes System Error

Heya,I am trying to use the REST API to automatically deprovision our users when a member leaves the team.I am using the Update Team User Connection endpoint to change a member’s role from ‘member’ to ‘non_team’. I’m doing this because it’s the best way to ensure a member’s boards aren’t deleted when their account is removed.When I try this with an account, I get a 500 error, both via Postman and the API reference page, with the message InternalError.After this happens, the user can no longer access the Team Boards at all. The web interface’s Users list still lists them as a Full member, and presumably they are still licensed as such.When using the API, the user is no longer listed under List All Team Members, and the Team User Connection ID will 404.Is this a bug that I'm running into, or am I doing something wrong here? Is there a better practice to deprovision users?Thanks for any help you can provide!

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