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Questions & Ideas

Need to validate an idea with an industry expert? Get help from your peers? Discuss a project with like-minded people? This is the place.

8834 Topics
J
JasmineNew Here
asked in Ask The Community
How long does it usually take the support team to respond?

HiHow long does it usually take the support team to respond to tickets? Accidentally deleted board content so wondering if it’ll take days or weeks to recover. thanks 

5081
Kiron Bondale
4 years ago
M
Mike108New Here
posted in Ask The Community
Cases of high quality business schemes in Miro?

Hi all!We are consultants: conduct research, analytics and strategy for our clients.We have started using Miro and do love it! We use it for accumulation and structuring of different types of information and for brainstorming sessions.But for client presentation we still make business schemes in Adobe Illustrator. They look way more professional and cool than we can do in Miro. But they are not alive, like frozen and it takes lots of resources… So the question is: is it possible to craft cool-looking business schemes/graphics in Miro?   

6063
ANDREY TATARENKO
4 years ago
Ziel Silva
Ziel SilvaNew Here
posted in Ask The Community
New to Miro. Where to start?

Hi, every one  I don`t even know how to use it, this is my first time, can anybody give  me a hand?

4814
Marina
Mironeer
4 years ago
S
Sebastian KuhnNew Here
asked in Ask The Community
Why can't people open my public boards - board just loading three arrows shown but no entry possible

Hi, I have the consultant plan and created a board but my customers cannot open the board although it is shared via link in edit mode just like miro explains it. One colleague of mine can enter but no costumer. costumer also tried deleting cookies and using chrome via incognito mode. does not help. any ideas? thanks in advance 

4414
Robert Johnson
4 years ago
B
barrioBeginner
asked in Ask The Community
Open PDF with more than a page

Hi, I don’t know how to open a pdf from my Ipad, can you help me please?I’m a teacher, and I want to work on the pdf to explain the lesson.

10905
B
4 years ago
Sami Ljimari
Sami LjimariActive Contributor
asked in Developer platform and APIs
de-select widgets

Hi I was looking for a solution to de-select currently selected widgets on the whiteboard here https://developers.miro.com/docs/interface-iboardwidgetscommands but couldn’t find a solution. I’m using a widget attribute of clientVisible: false . After I overwrtite a widget with this attribute it becomes invisible on the whiteboard but still can be manipulated with as it stays selected hence even while in clientVisible : false state the user is able to move it around, I would like to perform a de-select method after the clientVisible change, so that the user would either have to make the widget visible again to move it around or not be able to move it while it is invisible

4132
Sami Ljimari
4 years ago
Guillaume Niscient
Guillaume NiscientBeginner
asked in Ask The Community
Free account - Is it allowed to have several free accounts for non-profit use?

Hello,Is it allowed to have several free accounts for non-profit use?To play role-playing games...(that is to say that this has already allowed companies to subscribe to paid offers thanks to the employee who talked about it)Thank you for your answer(I'm French, the translation was made by the website www.deepl.com, sorry if it's bad) 

5345
Frank Krieger
Mironeer
4 years ago
M
Markus EdenhauserBeginner
posted in Developer platform and APIs
SDK Improvements on deprecation warnings

Hi,Not sure in which forum to put it.I just checked miro.d.ts for IBoardViewportCommands which I am using as single source of turth, but not all methods are listed there. Just fiddled in the console and on miro.board.viewport I get those methods listed:miro.board.viewport.  methodsWhen using the methods getZoom, zoomToObject it shows deprecation warning, alltough this methods are also listed on the documentation example here https://developers.miro.com/docs/how-to-start. Would be cool to see in the console which method to use instead (eg. getZoom shows deprecated, but could mention to use getScale instead).And a general migration section in the docu would be cool.Markus

3991
Daniela Gavidia
Mironeer
4 years ago
O
olivermcpheelyBeginner
asked in Developer platform and APIs
Access to Organisations endpoint (WRT creating daypasses)

Hello, My client is hoping to create / remove miro users via spreadsheet. In order to acheive this, they need to create occasional users (day passes). I am aware that occasional users are company level accounts, however I do not see company level endpoints mentioned in the docs. I noticed that the webapp achieves this by making requests to the following endpoint: /api/v1/organizations/{organisationId}/members Although my calls to the same endpoint are returning 404’s. Consequently, my assumption is that this endpoint is not available for public consumption. Am I correct, and if so do you have any plans to open this up in the future?   Thanks in advance, Oliver McPheely.

29624
Matthias.Cullmann
4 years ago
J
Joanne JacobsBeginner
posted in Ask The Community
Get all Shareable URLs in a directory

Rather than right clicking each board and getting the shareable link, I’d like to be able to get all shareable URLs of different boards in a directory at once as a text list.  Is this possible?  

2472
J
4 years ago
C
calcelayNew Here
posted in Ask The Community
Problems with Video chat - students enter and the video goes fine but we can not listen to any of them

Hello, some week now we are experiencing problems with the Video chat functionality. Students enter and the video goes fine but we can not listen to any of them through the video-chat. Some weeks ago we also had the same problem. Are you experiencing it?I read that some months ago this problem was also there. Could you help me?  Thank you

2531
Marina
Mironeer
4 years ago
A
Aaron Katz
asked in Ask The Community
How do I stop the "how to interact with this board" popup at the bottom from reappearing every day?

Every day when I load my miro board, I see a popup that covers a significant portion of the bottom of the screen telling me how to use my mouse.  I close it and it reappears the next day.  I see no options in my preferences.How do I get rid of this popup permanently (without having to resort to adblock)?

3793
Robert Johnson
4 years ago
P
PestyNew Here
asked in Ask The Community
Looking for the best billing plan for a working sessions

Hello everyone,  I’m organizing a working session that will last for 2 months with 20 people (5 from my team & 15 from the client team). What upgrade is the best for us ? Business ? If that so, I have few questions : i will basically pay for the all team, isn’t it ? (they don’t have to manage anything related to any payment ?)When i will invite them on the working board, they will just create a basic account and it’s done, am i right ?  Many thanks for your precious answers. Much love from France 

3051
Kiron Bondale
4 years ago
Adam Miller
Adam MillerBeginner
posted in Ask The Community
Best practice for inviting Members AND Guest Editors

Hi there,I’m planning a workshop where we will have about 20 participants. About half of the participants are Members (we have the Team paid plan), the other half I’ll plan to invite as Guest Editors. Using the Share function from the board, what is the smoothest method for inviting all participants into the board? I believe that using the “invite via email” option is best for the paid Members….and the “Share board link” option best for Guest Editors. Do I need to do a combination of these, or (ideally) can I just use one option for all participants? Thanks everyone! 

6413
Kiron Bondale
4 years ago
T
ToniNew Here
asked in Ask The Community
Delete sticky note when author still writing

The other day a session was ruined because someone left a gigantic sticky note unfinished covering everything and nobody was able to delete it. Any idea how to address this problem?

4351
Robert Johnson
4 years ago
E
Enrique LopezNew Here
asked in Ask The Community
Use basic formulas within tables

I would like the ability to run basic formulas like SUM, AVERAGE, etc within a table. I want to use Miro for our Real Estate projects, to understand the processes, staff and costs involved. We will use tables a lot, but currently we see that we can’t create basic SUM formulates of cells.

127414
E
4 years ago
Robert Johnson
Robert JohnsonVolunteer Community Moderator
asked in Ask The Community
Anyone else noticing some sticky notes are slanted/crooked?

I will start by saying that I am aware of some styling being applied to sticky notes in order to make them seem a little more natural. However, as of today, some of my sticky notes appear to be slanted/crooked (to the right in my case). Maybe this was always the case and I was just sitting a little different in my chair than I usually do.This appears to be happening for me in both the latest Windows 10 64-bit desktop app and Chrome browser.I just noticed this on one of my boards with some sticky notes from months ago. I also noticed it on some newly created sticky notes.Here is one I created today: And here is the same sticky note changed to orange and over top of a red sicky that I created on Nov 19 - both are set to a size of medium: Is anyone else noticing this? If this was intentional, I will probably be submitting feedback to Miro to please curb their sticky note realism algorithm 

5102
Robert Johnson
4 years ago
A
Alex Lawrence-RichardsNew Here
asked in Ask The Community
Miro Plugin for Sketch crashes on M1 mac

Just wanted to flag this, but I have a new M1 Mac and when I try to log into Miro via the plugin (so I can sync stuff), it immediately crashes. I can probably run Sketch in Rosetta to avoid this, but then I lose the performance gains. Right now I’ve just been exporting and uploading to Miro separately, but hoping you can update the plugin in the near future!

5896
Marina
Mironeer
4 years ago
A
AnuskaNew Here
posted in Ask The Community
Recent problems typing

Every time I select to type it´s impossible to do it. I select T and it appears the right icon, but inmediately I try to write, only it´s possible to draw arrows and others shapes. Anyone with this problem? It began recently, and I never had this problem before. I use Miro in Windows computer.

4823
Kiron Bondale
4 years ago
T
Tom CBeginner
asked in Ask The Community
Move board option not available under three dots from free to educational account

Want to move boards from free account to educational account .. help section suggests option under three dots ie move board .. but his is not an available option to choose .. ????

4391
Robert Johnson
4 years ago
D
Daniel KleiböhmerNew Here
asked in Ask The Community
Problems using stylus on Samsung Galaxy Note 9

Hello,everytime i open a board, i can use my stylus to write something. But if am touching the screen with my fingers, i am not able to use the Stylus anymore. At this point i can only use the fingers to write.Can somebody help me? Greetings Daniel

3711
Marina
Mironeer
4 years ago
J
Jeroen HeeremaBeginner
asked in Ask The Community
Miro dashboard won't load in Chrome browser

I’m experiencing problems with loading the dashboard in the Chrome browser. In Safari everything is working fine, but in Chrome it keeps on showing the loading icon. Does anyone know how to solve this? 

51565
J
4 years ago
V
VenkyBeginner
asked in Ask The Community
Board Owner unable to delete users

Hi I am currently on a free plan and I own a board and member of 2 other boards. The board I own is also shared with 23 other users.  I am planning to  upgrade the account to a consultant plan and would like to keep it only one seat to begin with. So, the MIRO is asking me to remove the 23 active users to make it one seater consultant plan.  I tried everything I know from MIRO support to remove, but I don’t see any option to remove the 23 active users. I tried going to Team management under the Setting menu, and don’t see the option.  I am getting really irritated with the complexity of the user management with the users even before starting the subscription.  What I am missing?

14938
V
4 years ago
Z
Zlatan SehovicNew Here
posted in Ask The Community
Random connection lines

Anyone else experiencing the issue below? I reorganized sections of a boards then after closing and opening the board a series of random connection lines appear in the shape of a large infinity sign across the board. 

5353
Marina
Mironeer
4 years ago
Ben Mort
Ben MortBeginner
posted in Developer platform and APIs
Why do updates though the REST API trigger a "connection restored" message when viewing the board in a browser?

I am in the process of updating and testing an app which updates boards though the REST API. While doing this I’ve noticed a change in behaviour from the last time this app was used. Making a call to the ‘update widget’ (https://developers.miro.com/reference#update-board-widgets) endpoint results in a “connection restored” pop-up in a browser watching the board being updated. This behaviour is also reproduced using the ‘Try-it’ button in the API documentation, and has been seen with both Firefox and Chrome.This is a issue as it results in the board becoming temporarily unresponsive. This change appears to have happened in the last 3 months as it was working well the last time the app in question was tested.Any help or advice on how to fix or work around this behaviour would be greatly appreciated.If you would like more details please let me know.

5302
Ben Mort
4 years ago
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