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names of the frames keep disappearing

  • September 13, 2022
  • 5 replies
  • 303 views
S

Help!!  all of the sudden the names of the frames keep disappearing. Only if/when I scroll in or out they pop up... to disappear again... help! looking forward hearing from you.. best, StijnHelp!!  all of the sudden the names of the frames keep disappearing. Only if/when I scroll in or out they pop up... to disappear again... help! looking forward hearing from you.. best, Stijn

    5 replies

    Kiron Bondale
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    • Kiron Bondale
    • Volunteer Community Moderator
    • September 13, 2022

    @SCraemer -

    Is this happening only with one board or all boards? Could you try creating a board with just one frame in it and see if the behavior recurs? 

    You might also try a different Miro access method (e.g. incognito browser, desktop app).

    Kiron

    Kiron D. Bondale, PMP, PMI-ACP, PSM II, ICP-ACC, DASSM, DAC, DAVSC, PMI-RMP
    Robert Johnson
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    • Robert Johnson
    • Volunteer Community Moderator
    • September 13, 2022

    @SCraemer / @Kiron Bondale - Here is a related post where I was experiencing this too, but signing out and back in fixed it for me:

    https://community.miro.com/ask-the-community-45/resolved-frame-names-not-showing-unless-zooming-in-or-out-9757

    Volunteer Community Moderator | Visual Thinker | Frame many items at once using MultiFrame.ca
    S
    • SCraemer
    • Author
    • New Here
    • September 13, 2022

    Thanks for all you suggestions… but still not working!

    Robert Johnson
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    • Robert Johnson
    • Volunteer Community Moderator
    • September 13, 2022

    @SCraemer - Do you have a paid Miro subscription? If so, you can open a support ticket by following these steps:

    https://help.miro.com/hc/en-us/articles/360020185799-How-to-contact-Miro-Support#h_01F010RXA0E1S9C0WFQYX75R6C

    Volunteer Community Moderator | Visual Thinker | Frame many items at once using MultiFrame.ca
    E
    • Eld
    • New Here
    • September 16, 2022

    Hi

    I’m experiencing the same issue. It’s only appearing in the web interface, not if I integrate the same board through the MIRO app in Teams.

    Working with a free license, so i’m not allowed to post a support ticket. Anyone got an update on this?

     

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