names of the frames keep disappearing

  • 13 September 2022
  • 5 replies
  • 60 views

Help!!  all of the sudden the names of the frames keep disappearing. Only if/when I scroll in or out they pop up... to disappear again... help! looking forward hearing from you.. best, StijnHelp!!  all of the sudden the names of the frames keep disappearing. Only if/when I scroll in or out they pop up... to disappear again... help! looking forward hearing from you.. best, Stijn


5 replies

Userlevel 7
Badge +6

@SCraemer -

Is this happening only with one board or all boards? Could you try creating a board with just one frame in it and see if the behavior recurs? 

You might also try a different Miro access method (e.g. incognito browser, desktop app).

Kiron

Userlevel 7
Badge +11

@SCraemer / @Kiron Bondale - Here is a related post where I was experiencing this too, but signing out and back in fixed it for me:

https://community.miro.com/ask-the-community-45/resolved-frame-names-not-showing-unless-zooming-in-or-out-9757

Thanks for all you suggestions… but still not working!

Userlevel 7
Badge +11

@SCraemer - Do you have a paid Miro subscription? If so, you can open a support ticket by following these steps:

https://help.miro.com/hc/en-us/articles/360020185799-How-to-contact-Miro-Support#h_01F010RXA0E1S9C0WFQYX75R6C

Hi

I’m experiencing the same issue. It’s only appearing in the web interface, not if I integrate the same board through the MIRO app in Teams.

Working with a free license, so i’m not allowed to post a support ticket. Anyone got an update on this?

 

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