Questions & Ideas

Dear Miro Team,I recently discovered your platform and have been using it for about a month now — it's been a great fit for my needs. I've also learned that Miro offers free access to subscription plans for Ukrainian users, and I haven't purchased any plan so far.Could you please let me know how I can apply for this offer and what information you would need from me to proceed?Thank you very much in advance for your help.Best regards,Vitalii

Hi. I want to cancel my subcribtion.in our team we have only team adminI loged in miro by team admin's account. I made all of this:Click your profile avatar (top‑right).Open Admin console.Go to Billing in the left sidebar.In Billing actions, click Cancel subscription and follow the prompts.But after last step everytime there is a notifiation:"subscription failed to cancel"

 there are no apps visible in the team. How do Isuccessfully delete the team

Hi,If I create a standalone card in a Miro board, I see a rich text “Description” area. However, if I create a card in a Kanban board (or related view), I see only a plain text “Description” field. Why is this?Thanks,NExamples:Rich text (stand alone card): Plain text (Kanban-based card) 

I am leading a presentation in Miro where I use engage tools. I am sharing my board with external participants through Microsoft Teams. I want the external participants to be able to use the Engage Tools, but not be able to unlock elements, comment using text, etc. Is there a way to do this?

can  I attavh a word file of a timelnine and ask Miro  to make that into a miro timeline? 

Hi,I’m still experiencing the same issue after 4 days.I cannot upload videos to Miro from my iPad. The same videos upload successfully from my laptop, so the problem is only on the iPad.I have already:reinstalled the Miro app; restarted the iPad; closed all background apps; checked my internet connection; followed all the troubleshooting steps recommended by your support.The issue still persists.Could you please escalate this case to your technical team? It appears to be an iPad-specific issue.Thank you.

I work in  the mental health field. I have previously used Miro within a Project management role in the NHS, and everyone could see each other’s boards, when they were part of the same team.Now I am using the boards with clients in mental health field, I worry that if clients share their boards with me, they can see all the boards that are shared with me, which would be extremely inappropriate.  Also if I create my own board will everyone else be able to see that board?As I work for myself, I am only using a free plan which will remain the case. Please advise how to maintain confidentiality within the free plan. 

Hi! Currently, i need to have  Education plan for my Job. But An error keeps occurring, and I can't submit the form. I am currently working as a freelance German teacher and have a confirmed tax identification number (УНП). I have been collaborating with MiRO for a long time, but recently the number of my students has increased.

I'm trying to hide the comment indicators (the blue bubbles showing comment counts) on my Miro board when it's opened via a shared link on a mobile phone browser.I found the "All comments" filter dropdown in the Activity/Comments panel (with options: All comments / Mentions and replies / Show resolved), but this only filters which comments appear in the panel list — it doesn't remove the comment pins from the board canvas itself.I've read that there should be a "Show comments on board" toggle somewhere in the Comments panel settings, but I can't locate it — possibly because I'm viewing the board with "View only" access rather than as an editor.My questions:Where exactly is the "Show comments on board" toggle located in the current UI? Is this setting available to viewers with "View only" access, or only to editors/owners? If only editors can control this — does turning it off apply to everyone who opens the board via the shared link afterward, or is it a personal/session-based setting?

Hi, my team is using the table configuration that can also show a kanban board view but I can’t convert those lines to Jira Issues and even when I update the view to kanban, I don’t see the option to “convert to” for those cards the way I can convert stickies and the actual “cards” Am I missing something? I want to convert cards from kanban and/or table view into Jira issues but I don’t see that option.For clarification, I have permissions, am a Jira admin and can convert stickies and regular cards, but want to be able to see the option for the kanban cards and it just isn’t there…. Thanks!

Dear Miro Team,My name is Liuba, and I am an English teacher from Ukraine. I would like to express my sincere gratitude for the exceptional support you have extended to Ukrainians; it truly makes a significant impact.Miro has become an integral component of my lessons, enhancing the interactivity, engagement, and organization of the learning experience. My students greatly enjoy utilizing it for brainstorming, vocabulary games, and visually structuring their ideas. It has genuinely transformed my teaching approach, particularly in an online environment.However, many educators in Ukraine are currently facing financial constraints that hinder their ability to access premium tools. A complimentary Miro subscription would be immensely beneficial, enabling me to continue developing dynamic and high-quality lessons without limitations. It would also allow me to create more boards, which is crucial for structuring different topics and organizing multiple lessons effectively.I would like to in

Hello Miro Support Team,My name is Liudmila Kolos and I am an educator from Ukraine. Currently, I am teaching English to my students under very challenging circumstances.I am writing to ask if it is possible to get access to the Miro Education Plan or any temporary premium access for Ukrainian users. Visual collaboration is essential for my online lessons, but standard financial plans are currently difficult to maintain.I am ready to provide a photo of my school teacher ID badge for verification as soon as you open a private support ticket.Thank you so much for your support and understanding.Best regards,Liudmila

I watched the recorded webinar: Create with AI.In the part called: Your privacy at the center - there are links to 3 documents: Miro AI Whitepaper, Overview of Create and Edit with AI and Miro Assist and Miro AI Admin Security (beta).Please help me getting links to these documents, thanks 

Dear Community,my education license disappeared meaning I dont have an option anymore to enter the education team in the topleft drop down menu bar where you can select the teams.This causes great trouble for me as I have a full board dedicated to my master thesis on this education license team. Luckily I still have the board open in a tab. However, I cant copy the content to a free license board due to “pasting from a source board is not allowed due to its sharing policy”.I was not informed in any way that the licence was expiring, and I don't think I've had it for two years.Can anyone please help me and tell me what next steps I have to take in order to get my education team back and overall will all boards in that team still be there? Thank you very much sincerely

I made a board on my account. i didnt realise that it was a part of some team. the team was called “Education Team”. i knew nobody from the team. i made my board and while sharing it, i saw i was a part of some team so i decided to leave the team as it was not a part of my professional practice. Now, after leaving the team, me editing rights of the board are also gone, it still shows i am the board owner/ admin butt no rights. I have been requesting access for a long time now but no response. I do not even know who the team mownr is now. How to solve this problem?

I'm an Admin on our Miro account and I need to export a full inventory of all our Miro boards in CSV format. I'd like the export to include the following columns:Board NameTeamBoard URLDate CreatedLast ModifiedCreated ByCould you advise the best way to achieve this? 

Hi Miro Community and Community Managers!I am an educator from Ukraine. A while ago, I sent an email to support@miro.com requesting assistance under the support program for Ukrainian users (as many of my colleagues did successfully). Unfortunately, my emails have been completely ignored, and I haven't received any response.Due to the urgency of my work with my students, I couldn't wait any longer and had to purchase the Starter plan out of my own pocket just to keep my lessons going.Could a moderator please help escalate my support ticket? I really need someone from the support team to review my case and apply the Ukrainian support terms to my current account.Thank you in advance for your help!

During my coaching sessions, I usually create a mind map by typing on a keyboard. However, I find that this prevents me from fully concentrating on the coaching itself. I was thinking how wonderful it would be if a mind map could be created in real-time based on what the client is saying. Is there any way to make this possible

In the span of 3h I have received 10+ update prompts/popup asking me to relaunch Miro to update to the latest version.How can i disable this? It is very annoying and very distracting while working. Especially that it focus changes the Mouse from what I’m doing to the popupI am seriously considering switching to another board app if this is not resolved.Thank you and have an amazing day

I am trying to set up a subscription to use Business Plan. However, the system doesn’t accept my MasterCard payment and I can’t pay vian an invoice, as I only need one member subscription at this point. Would someone be able to help me out with this? Thank you! 

I am working on Miro License automation where I need to get a list of inactive user's accounts and downgrade their licenses from Full to Free-Restricted. This automation needs to be done using GCP Cloud functions; however, I am not getting any API that can be used to downgrade the licenses. Please let me know how to proceed on this, I’ve gone through some threads that mentions downgrading licenses is not supported as of now. Is it available now or is there any roadmap related to this?

So is this a new feature or a bug?….. Cause basically how it worked before was - multi select, click out in empty or other object and it would unselect the previous selection and select that object. However with the shift selection it did work that way but now it just ONLY works like the shift selection where I have to do a drag selection to unselect or click on the empty canvas. I want it to just work how it did for the past 2 years how I have been using it which is just unselect upon selecting a new object unless shift selecting. 

So I got my card charged for no reason, there is no email, no contact information whatsoever, what do I do to get my money back and prevent them from charging me again? It happend two times alreayPlease contact me

Dear Miro Team,My name is Daryna, and I am an Italian language teacher from Ukraine. I would like to kindly ask if you could consider providing me with a free or educational subscription to Miro.I use online tools extensively in my teaching practice, and Miro would be an invaluable platform for visual learning, interactive exercises, and collaboration with my students. Due to the ongoing situation in Ukraine, purchasing a paid subscription is currently very difficult for me.Education and my students are extremely important to me, and access to Miro would help me continue teaching effectively and creatively during these challenging times.I would sincerely appreciate any support or opportunity to use Miro through a free or discounted educational plan. Thank you very much for your time and consideration.Warm regards,Daryna DyshliukItalian Language TeacherUkraine