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Question

bug

  • August 16, 2026
  • 1 reply
  • 9 views

i upgraded my account to starter (yearly) , it charged my and completed my payment of 96$ and even received the email from you saying Welcome to
Starter Plan . but i log in and is still in free plan , what should i do?

1 reply

Robert Johnson
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  • Volunteer Community Moderator
  • August 16, 2026

@Mogtaba What I have seen happen before is, rather than the existing team workspace being upgraded, a new team workspace is created.

Can you confirm that you are not seeing a new team workspace by using the top-left team/org switcher? You can use this help center article as reference:

https://help.miro.com/hc/en-us/articles/360017571294-What-is-on-your-dashboard#h_01F8Q78MPKXM4ZJ0EJDD6C8Q0X