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Question

Reset of 2FA authentification doesn't work on Enterprise model

  • August 17, 2026
  • 1 reply
  • 55 views

As an Enterprise Admin I was always able to reset the 2FA of users after they requested it but it seems an additionnal step is required now as I get the following message:

 

In english it translates to :Impossible to reset 2FA. Make sure the user domain has been verified (it has not) OR that the user has requested à reset (which he has, as I’ve received an e-mail)

 

It seems, the OR has changed to a AND which was not the case beforehand and from my understanding is a business decision to ensure every user using the same Domain name have a payed licence…

 

Could anyone confirm if its a BUG or a “Feature” ? In any case, if it were a Feature, I would probably have to look for alternative solutions.

1 reply

Eca
Mironeer
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  • Mironeer
  • August 17, 2026

Hi ​@lruffault 

thanks for reaching out! I have your case converted to a support ticket so the team can investigate this on the backend. You should receive a response shortly.