Questions & Ideas

Hi, so when I click ‘Add Sub-Record” on a record in table view, it appears as a RECORD below the selected item, sometimes at the bottom of the table. The only workaround is to go into the target record, go into ‘Children’ field, search and add the record. Could this please be fixed? I’d love to transition away from ClickUp to Miro, but this bug is hampering my ability to do so.Addendum: This is the case on both Google Chrome (MACOS) and the MACOS desktop app. Also, clicking and dragging the intended sub record into the target record does nothing; the dragged item simply appears under the target record.

My name is Sofiia, and I am a user from Ukraine. Due to the ongoing war and difficult situation in our country, I am facing financial problems.Miro is an essential tool for my work. I would love to continue using it, but at the moment, purchasing a paid subscription is difficult for me. Could you please let me know if there are any  humanitarian access options available for Ukrainian users? Thank you for your support!

My name is Sofiia, and I am a user from Ukraine. Due to the ongoing war and difficult situation in our country, I am facing financial problems.Miro is an essential tool for my work and professional development. I would love to continue using it, but at the moment, purchasing a paid subscription is difficult for me. Could you please let me know if there are any  humanitarian access options available for Ukrainian users? Thank you for your support!

Hello!I am an English teacher from Ukraine. I use Miro every day for teaching my students. I heard that in some cases Miro has provided support for Ukrainian users. Could you please let me know if there are any humanitarian programs, discounts, or complimentary upgrades available for users from Ukraine? I would be very grateful for any assistance. Thank you!

Is there any way to restore a previous version of a Miro from outside of the board view? I ask because I’m trying to access a Miro that I’ve been working on, and for whatever reason, it won’t open at all. I believe that restoring it to an earlier version would be sufficient to fix this, but the restoration feature is locked behind being able to access the Miro in the first place (as far as I can tell)Is there any way to fix this, or is my Miro board completely lost?

Hello Miro team,We urgently need help with upgrading our Miro workspace to a paid plan.The problem seems to be connected specifically to my main account. When I log in from another account, the payment page works and the card input fields appear. But when I log in from my main account, the payment form does not load.I see this error:“Error loading payment session”The card fields do not appear, and the payment section is inactive.This happened after I removed other members from the team and left only 1 member. Before removing the members, the payment page was loading correctly and payment was possible. After removing them, the payment session stopped loading for my main account.Also, the Billing section has disappeared from my account. I can no longer view previous payments, invoices, billing settings, or payment methods.We need to upgrade the correct workspace where our boards are located and restore editing access. At the moment, many of our boards are locked because of the Free plan

So I haven’t used Miro in a while and accidentally created a board on my old uni miro workspace shared with my old classmates. I tried removing rights from the other members but that obviously doesn’t work. And I had already done a lot of the work and didnt want to start again. But then I exited the workspace thinking my work would be separated…..but it’s obviously not. What can I do?I’m not in contact with any of them. So I’d really like the board off the workspace. The workspace itself has been inactive for 3 years

I cannot select elements underneath bc there’s too much noise!Why can’t I hide these until I need them? 

Greetings Miro support team, a colleague shared that you offer free subscription for educators from Ukraine. I'm living and working in Ukraine. I have been using Miro for some time and I'd like to say that this platform is perfect for tutoring online, accessible, intuitive and easy to use. I'm curious if this opportunity is still open and if I can apply Sincerely, Oleksandra

REALIZEI O CANCELAMENTO NO APLICATIVO DURANTE O PERIODO DE TESTE. MAS HOJE DIA 05/07/2026 FINALIZOU A ASSINATURA E REALIZARAM A COBRANÇA INDEVIDA DO PLANO BUSINESS PLANO ANUAL. O VALOR É UM ABSURDO, EU ESTAVA EM TESTE DO APLICATIVO, ACABO NÃO UTILIZO O PLANO PAGO, ESTAVA APENAS EM TESTE PARA UM PROJETO.ESSA COBRANÇA FOI IDENVIDA E NÃO CONSIGO CANCELAR.CANCELEM A FATURA PENDENTE PRA PAGAMENTO.

I am currently creating a roadmap with a list of projects. Each project has a start and end date. I want that to be my baseline for the projects. I want to know if there is a way to adjust the roadmap if a project starts sooner or is delayed? I would like to reflect the updated dates but at the same time keep the original baseline. Is there a way to do that?

Dear Miro Team,My name is Kseniia, and I am a young German and English teacher in Ukraine.I have been using Miro for over a year, and it has become an essential part of both my online and offline lessons. The platform allows me to organize my classes efficiently, create multiple boards for different topics, and collaborate with my students in an engaging and interactive way. It has truly transformed the way I teach and communicate with my classes.First of all, I would like to sincerely thank you for your support of Ukrainians. Many teachers, including myself, are incredibly grateful for the free additional boards and the support you have already provided. Your generosity has helped many educators continue teaching despite the difficult circumstances.Unfortunately, because of the ongoing war, many teachers in Ukraine are experiencing financial hardship. Our incomes are often unstable, making it difficult to maintain paid subscriptions to educational tools, even though they are essential

Hi, I noticed during the last one week all my boards are very laggy and slow. It takes up to 5-6 seconds for the board to respond to an interaction. This is incredibly annoying and looking at the history of this issue - it appears it is quite a common problem. Please would you look into this and resolving it once and for all?

As of this morning, links to both pre-existing and newly created boards are not allowing visitors to access those boards.  The links simply redirect to the screen shown below.  Is this just me?   

Hello all,I’ve been using Miro as a visual way to view ideas, usually dropping images in for various sources. However, a few days ago I’ve been reciveing a new message stating “Sorry, this file type is not supported”. I’ve been using the same file type for nearly a year now and not recieved this message till now. I’ve deleted my history/cookies, but this has not helped. I have a small work around, but this has reduced my effieceny, and do not know why this has occured.

Hi Miro Community,We're using Miro to create BPM/process maps and collaborate with stakeholders through comments added directly to board elements. We'd like to improve our documentation process by leveraging Microsoft Copilot, but we're facing some challenges.I have two questions:1. Can Microsoft Copilot be used directly with a Miro board?Our goal is for Copilot to analyze the content of a Miro board and generate a summary that includes:BPM/process map content Notes, text objects, and other board artifacts Comments and discussion threads Decisions, action items, and open questionsHas anyone successfully integrated Microsoft Copilot with Miro in a way that allows Copilot to access and summarize board content directly? If so, what approach did you use?2. Is it possible to extract comments together with the board content?A major challenge is that when we export a board (e.g., PDF or image), the comments are not included. In our case, many important discussions and decisions are captured i

Dear Miro Team,My name is Sonya Sukha, and I am a Ukrainian teacher of the German language.Currently, I am working with Ukrainian refugees who have been forced to relocate to German-speaking countries due to the war in Ukraine. My mission is to help them adapt to their new environment by mastering the language, which is crucial for their integration and daily life.To make my lessons more interactive, visual, and effective for my students, I use Miro's collaborative boards. As a teacher displaced by these difficult circumstances, I am writing to ask if there is a possibility to receive a free educational subscription.The access to Miro’s full features would greatly enhance the learning process for my students, who are currently going through a very challenging time.My Email: Sonya.sukhaa@gmail.comThank you very much for your time and for the support you provide to the global community. I look forward to hearing from you.Best regards,Sonya Sukha

Hello, My name is Yuliia, and I am an English tutor from Ukraine. Thank you so much for such a wonderful platform with that cute interface! It truly helps me with my lessons and me being organised) I work with children, teenagers, and adults, and I do my best to make my lessons effective and affordable for my students.Therefore, I would like to ask whether it is possible to use Miro for free or under a special educational plan. I would appreciate any information. Looking forward to hearing from you! Best regards,Yuliia

How do you think I could do this in Miro?I tried using the Roadmap Tracking Blueprint, but it didn't work.Could you give me some advice? How long does it take to do this, roughly?Thanks,A

In my miro team, the admin is a person who used to work in the company but left years ago. She’s still admin and we cannot make ourselves admin to remove her and we are forced to also pay for her seat while she isnt even here. Her email doesnt exist anymore so theres no way of accessing her inbox. Is there a way Miro can troubleshoot this from the backend and remove her from their side to make it easier for us? Thank you!Best,Nahriz

Hi everyone, i would like to move some boards from an old team to another one.Now the problem is, that the email adress of the board owner (which is needed to move boards) no longer exists (domain change in the past year) and no one has the password of the account. Is it possible to reset a password in a different way than the email adress? Or to move the board ownership in a differnet way? Any workarrounds? Kind regardsLena

Hi everyone,I wanted to ask about a workflow that I think many Miro users run into, especially when working with large boards or reused templates.Sometimes the same client name, project name, date, placeholder, or repeated phrase appears across multiple sticky notes, cards, text boxes, frames, or other board items. When a board is being prepared for a client, workshop, team session, or stakeholder review, manually checking and updating every repeated word can take a lot of time.We’ve been working on Smart Find & Replace, a tool for Miro boards that helps users search for repeated text, preview matches, and replace text across a board faster.It can be useful for things like: replacing an old client name in a cloned workshop board; updating dates across recurring planning templates; cleaning placeholder text before sharing a board; fixing repeated wording mistakes across a large board; preparing a client-ready Miro board faster. Here’s the link: https://www.smartfindreplace.c

I need insert my pptx presentation to the board as slides “Convert to slides” with possibility to change slide content. I saw this option, used it last month and in was workedBut now, when i upload pptx file and choose “Convert to slides” - nothing happen (((

現在自分のワークスペースには2つのボードが作成されています。ただそのうちの最初に作った1つが編集できなくなっています。編集する場合は課金をしてくださいという風に警告が出ます。 ただ同様のアカウントで他のチームや組織は作っておらず、またゴミ箱等にも過去のスペースボードは存在していない状態です。不具合だと思うので、修正していただきたいです。