Questions & Ideas

Hello,I use Miro to run live English lessons, and over the last few weeks my students have started seeing my boards rendered incorrectly. My own view is fine, but on their side images appear with the wrong size and the wrong crop. This did not happen before.Case 1: image sizeThe board contains around 40 small images (emoji-style icons and photos) that I resized manually. On my screen they display at the correct size and position. For one student, the same images rendered at their original, much larger size, overlapping each other and covering the text underneath. The text elements stayed in the correct positions, so only the images were affected. Screenshots attached: my view and the student's view of the same frame.   Case 2: crop and background removalI uploaded an image, removed the background and cropped it to keep only the object I needed. On my screen it shows correctly. The student sees the full original image, uncropped and with the background still there.This suggests that the

Hello! I can add Spinner to the board and I can spin but it doesn’t allow me to edit and add my own option. What can I do? Thank you in advance

While duplicating a board and working on the duplicated board, I deleted a bunch of content and replaced it with content a copied in from another board. The deleted content has disappeared from the original board.I tried ctrl Z, it didn’t work. Then I tried going through the activity, but it only included activity from the board that the copied content came from.In trying to recover the deleted content I went back going back through versions and history, however the Board History only goes back to July 22. Today is July 31, meaning all work in that period has been lost. Please advise. 

For standard Miro Card items, the card details UI displays the following fields:Status Estimate Assignee Start Date End DateHowever, we cannot retrieve the Estimate value through either the REST API or the Web SDK.REST APIRequest: GET /v2/boards/{board_id}/cards/{item_id}The response contains fields such as: { "id": "3458764517517819000", "data": { "assigneeId": "3074457362577955300", "description": "sample card description", "dueDate": "2023-10-12T22:00:55Z", "title": "sample card item" }, "type": "card"}There is no estimate property or any related field in the response.

Hi,The background grid doesn't show up on my canvas. The area is just plain white.What I've checked so far:The setting is enabled — View → Grid → Line grid is selected. When a board loads, the grid is visible for a split second, then disappears. It happens on every board, including a brand new empty one. Same behaviour in Chrome and Safari, so it doesn't look browser-related. Hard reload (Cmd + Shift + R) didn't help. I'm on macOS.

 One of my tutoring clients has started having a strange issue with the standard Pen tool on Miro.When she writes with an Apple Pencil on an iPad, Miro will sometimes automatically draw a straight line from the end of a word/stroke back to the beginning, creating a line that basically scores out the word or working and makes it really hard to read. (see attached image).A few details:She is definitely using the standard Pen tool, not Smart Drawing. She's been using Miro weekly for nearly a year, so this isn't a case of getting used to the app. The issue only started yesterday. It isn't consistent. Refreshing the board will sometimes stop it for a few minutes, but then it starts happening again. It happens in both iPad app and the browser version on the same iPad. It even happens when making a very quick scribble, so it doesn't seem related to holding the Pencil down for too long. Because it only happens on her device, it's difficult for me to do deeper troubleshooting remotely.The image

Good evening!My student and I cannot open one of my Miro boards, the rest is working fine. I’ve tried to follow all the steps that should be taken in this case but they wouldn’t help. The board is this one: Thank you in advance for your help!

Subject: Request for Recovery of Accidentally Deleted Miro BoardsDear Miro Support Team,I hope you are doing well.I am writing to kindly ask for your help regarding an accidental deletion of my Miro boards.Approximately 48 hours ago, I mistakenly deleted several boards that contained months of work, including technical documentation, study materials, diagrams, mind maps, and project planning. At the time, my workspace had become view-only, and I misunderstood the situation. Believing I no longer needed the boards, I deleted them without creating a backup. I deeply regret this mistake.I am the sole owner of these boards, and they are extremely important to me. Losing them has had a significant impact on my personal studies and ongoing projects.I understand that I am using the Free plan and that recovery may not be guaranteed. However, I would be sincerely grateful if your team could check whether these boards can still be recovered from your servers or through any internal restoration p

I received an email stating there were going to be changes to the object.id value returned from the /v2/audit/logs endpoint.  The value is changing from the numeric ID values of the board to the boardKey. The change is supposed to happen sometime after September 1st. Is there any official documentation for this change with additional details not included in the email?Specifically it would be helpful to know if this value will change based on when the data is retrieved or when the data is recorded.  

Hello I initiated an email change from rap.agency to kandalaft.studio but it keeps failing. Can you help please? I think its because they both belong to the same gmail account… totally stuck.

I have a Miro account with the email which has “@xxxx.jp”. Then we changed the company domain to “@xxxx.co.jp”, and I tried to change the email settings from “.jp” to “.co.jp”. However, the Miro app shows the error message: "Sorry, this email is already registered. Please use a different email address.”Additionally, when I try to log in to Miro with Microsoft SSO of “.co.jp” on Safari, I can log in, but the email value in the settings page shows “.jp”.Do you know how I can change my email address to the new domain? We did not change the Microsoft account which set “.jp” or “.co.jp”

Helo, I’ve added a licence to my business plan by mistake and already remove it, this was a 30 minutes error, so do I have to pay the licence although I’ve removed immnediatly or is the billing going to be updated?

Hello,I paid for a monthly plan for 46 users by mistake. I would like to request a refund so that I can change my subscription to a monthly plan for one user and just visitors as i don’t own a team and the people editing my board are my students, I’m not willing to pay for their subscriptions.I could not find a direct way to contact the subscription or billing team, so I am reaching out through this request.

Hello,I am a  language teacher at a public secondary school in Ukraine. I would like to apply for the Miro Education Plan, but my school does not have an educational email domain, so I am unable to verify my eligibility through my email address.Could you please help me with the manual verification process? I would be happy to provide any documents confirming my employment, such as a certificate from my school or other official documents.Can I have any help with it

Hi we have a single Miro user that cannot embed Azure Devops ticket info into their Miro board despite Azure Cards being set at and Organisation level and the user is included in relevant groups both on Miro and Azure. It seems to work as normal for everyone else and up until recently it also worked for the user in question.  Any ideas as to why ?? Thanks Gary 

Enterprise plan. Using the board export API: POST /v2/orgs/{orgId}/boards/export/jobs (boardFormat: PDF) The job is accepted — HTTP 200 with a jobId. But when I poll: GET /v2/orgs/{orgId}/boards/export/jobs/{jobId} jobStatus stays "CREATED" and never advances to IN_PROGRESS/FINISHED.The /results endpoint returns 404 the whole time (expected, since the job never finishes). What I'm seeing:- A batch of 52 boards (a 50-board job + a 2-board job) both sat on "CREATED" for the full 15-minute polling window — 0 completed.- Reproduced by hand with curl on a single small board: created fine, still "CREATED" across repeated polls minutes apart.- Earlier the same day, identical requests returned "FINISHED" in ~30 seconds — so it appears to be intermittent export-queue degradation, not a bad request. Questions:1. Is there a known issue / degradation with the board export processing queue? Any SLA for job completion?

For security reasons I removed all Apps from the Miro Admin console and among them was Atlassian Links.When I try to add it again, it says not found.The only way that I found to add it again is when a users requests it (including me as user) directly from Confluence.Is this a Bug? Or it is intended to work like that?

Dear Miro Support Team,I am writing to apply for the free Education Plan.I work as a mathematics teacher at Lyceum 1 in Gostomel, Ukraine.I have been using Miro for more than a year and find it extremely useful for interactive online and offline lessons. However, the free plan limitation of only 3 editable boards is no longer sufficient due to the high number of students I work with.As an official school teacher, I would be grateful if you could grant me access to the Education Plan with unlimited boards.Thank you very much for your consideration and for supporting educators.Best regards!Teacher of Mathematics Olha Semchenko.

Hello,My name is Anastasia, and I am a user from Ukraine.I rely on Miro for my work and studies, and it has become an essential tool for me. Unfortunately, due to the ongoing war in Ukraine and the financial challenges it has caused, purchasing a paid subscription is currently difficult for me.I work independently and don't have an educational email address, so I'm not eligible for the Miro Education plan.I was wondering if Miro offers any humanitarian access, discounts, or other support programs for users from Ukraine. I would be very grateful for any information or assistance you could provide.Thank you for your time and support. I truly appreciate it.

To activate an educational subscription on my account, I had to change my email address from my personal one to an educational one. I did this, applied for the subscription, and it was approved. Later, I wanted to switch back to my personal email, but when I clicked the confirmation link, I encountered an error (even though the link is new). Why is this happening, and how can I switch back to my personal email? 

Hello,I’m currently enrolled as a university student and would like to apply for Miro’s Education Plan. However, the application page on the website appears to be bugged, so I’m unable to complete the application.Please let me know how I can apply and what proof of enrolment you require.Thank you. Once I click on apply as student it will take my to next screenshotKeeps loading and i cannot apply with my university email 

My name is Sofiia, and I am a user from Ukraine. Due to the ongoing war and difficult situation in our country, I am facing financial problems.Miro is an essential tool for my work. I would love to continue using it, but at the moment, purchasing a paid subscription is difficult for me. I’ve been working individually, that’s why do not have educational email address and cannot apply for educational Miro planCould you please let me know if there are any  humanitarian access options available for Ukrainian users? Thank you for your support! 

This is where I get stuckSo the Google Workspace account passkey I have stored in 1Password can’t be used in the Miro desktop app. I guess since there is no connection between the app and 1Password, but I feel there must be some way to solve this so we can move on to using passkeys instead of passwords — I think it’s time. :)Edit:If the Miro app were to redirect login to the default web browser (like some apps do) I don’t think there would be a problem since the web browser can communicate with 1Password. It works fine in Slack for example.

Dear Miro Support Team,I hope you’re doing well.I’m writing to ask whether Miro currently offers any free plan, discount, or special support for users from Ukraine.I know that Miro has previously supported Ukrainian users by providing complimentary access during difficult times. While I understand that this program may no longer be officially available, I wanted to ask if there is still any possibility of receiving similar assistance on an individual basis.I actively use collaborative tools for work and personal projects, and Miro would be incredibly valuable for my workflow. I would be very grateful if you could let me know whether there are any available options for users from Ukraine.Thank you very much for your time and consideration. I truly appreciate your support and look forward to hearing from you.Kind regards,Serhii Surepin

Dear Miro Team,My name is Anna, and I am an English teacher from Ukraine. I use Miro to conduct online English lessons and create interactive exercises and learning materials for my students.At the moment, I teach English on a volunteer basis and do not receive payment for these lessons. I try to support Ukrainians who would like to improve their English but cannot afford paid classes, especially during the ongoing full-scale war and the financial difficulties it has caused for many people.Miro is an essential part of these lessons because it allows me to prepare visual materials, organize exercises, and work interactively with my students. However, the limitations of the Free plan make it difficult to maintain separate boards and materials for different lessons.Since I provide these lessons free of charge, paying for a Miro subscription myself is currently difficult. I would therefore be very grateful if Miro could support my volunteer educational work by providing complimentary acces