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Ended

 

Dear Miro Support Team,

 

I am writing to express my deep frustration regarding your billing system and the lack of support I have received so far.

 

I attempted to cancel my subscription immediately after the free trial ended, but your system did not allow me to do so due to a failed payment. Since then:

 

  • I have not been able to cancel the subscription.
  • I cannot remove my payment method.
  • Your support has ignored my previous messages and only sent generic help center links — which I have followed without success.

 

 

The system keeps showing this error:

“Subscription failed to cancel – Outstanding invoice payment has failed.”

 

This is completely unacceptable. I should not be locked into a subscription I do not intend to use, especially when payment could not even be processed.

 

 

I am demanding the following actions immediately:

 

 

  1. Cancel the subscription linked to my account.
  2. Remove my payment method.
  3. Ensure no future charges will be attempted.

 

 

If this issue is not resolved within 24 hours, I will report this to my bank to block any further attempts to charge me and will file a complaint with consumer protection authorities.

 

Please resolve this now — I expect an actual solution, not another useless link.

 

Sincerely,

Rukhsora Tursunkulova

rukhsoratusunkulova@gmail.com

 

 

Hi ​@Rukhsora!

Thanks for reaching out—and I’m sorry for the frustration this has caused. I understand how upsetting it is to feel stuck in a billing loop.

 

I've gone ahead and converted your case into a support ticket so the right team can assist you directly. You should receive a response shortly. Please keep an eye on your inbox (including spam/junk folders), as support may request additional information to resolve this promptly.

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