Questions & Ideas

Need to validate an idea with an industry expert? Get help from your peers? Discuss a project with like-minded people? This is the place.

6653 Topics

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Kory LisztBeginner
posted in Ask the community

[RESOLVED] File source not specified

When attempting to add an icon from the AWS icon set app, I receive a “File source not specified” error. Please advise on steps to troubleshoot and/or remedy the issue.  

8
Marina
Mironeer
2 years ago
R
Raphaela SinanovicBeginner
posted in Ask the community

Delete or Leave Board does not work

Hey guys, unfortunately Miro counted its own templates as edited boards although I never used them. I can no longer work on my own boards as my three free boards were given to those boards. Is there a way to change/undo this? I don’t see any option to leave the board or delete them. Would be great if someone could help out.Best,Raphaela 

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Robert Johnson
2 years ago
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billi switalskiNew Here
posted in Ask the community

Pictorial Dictionary

Hello community,Our team is new to Miro and enjoy it’s many opportunities. we were wondering how a Pictorial Dictionary might look in Miro and would it be beneficial to our field workers? Has anybody thought about doing this in Miro or maybe you know of another platform that would work better? Thank you

1
Kiron Bondale
2 years ago
A
Angela SchroederNew Here
posted in Ask the community

Are there plans to allow non-owners to back up boards?

Hi, We just lost a couple of weeks of work as the current user isn't the board owner and couldn’t back up the board.  Unfortunately, the board crashed and despite Miro restoring their version we have still lost about 16 frames of detailed work.I know bulk or automated backups are on the cards are a common request but is there a current option or future plans to allow multiple board owners or allow Admins to back up boards that they didn’t create? Thanks Ange.

1
Kiron Bondale
2 years ago
Sami Ljimari
Sami LjimariActive Contributor
asked in Developer platform and APIs

Miro widget metadata not complete?

Hi, I’m working on a custom miro extension using javascript. It will function as a “layer” extension, something like photoshop uses to layer different edits on a photo. Miro board natively supports Bring to front and Send to back. I’m looking to apply this function to the whole layer, so for example if there were 10 widgets in a specific layer and a user brings that layer to front all widgets will be moved to front. I tried digging in miro board widget metadata but can’t find any attribute of a widget that represents bring to front or bring to back. In CSS this could be referred to as “z-index” of a object or element. Thanks for any help, alternatively is there any way to contact someone from the dev team and ask them?

1
Daniela Gavidia
Mironeer
2 years ago
K
kokiNew Here
posted in Ask the community

Many contents in restored boards are still missing

Due to this issue, Miro has created a Restored board.However, a lot of content in the Restored board has not been recovered.Within the Restored board, if we look at the Miro Bot, we will see the following text"Some of the content on your boards is temporarily missing. We will restore those boards within the next 24 to 48 hours. We apologize for the inconvenience and assure you that our team is working around the clock to ensure all of the missing content is restored ASAP, and Prevent such incidents from happening in the future."Is it still up and running?Do I have to wait 24 to 48 hours?I would like to know if it is being restored or not.If it is being restored, is there any hope for further recovery? 

1
Marina
Mironeer
2 years ago
C
cbellewNew Here
posted in Ask the community

Can we continue using the board with "missing content"?

We recently got this message on our board:We’re sorry to say that some content on this board is missing due to an incident. Please, open the restored version of this board made on October 8, 2020, at 3.30 am UTC which has all the missing content recovered. Our sincere apologies for the inconvenience – Miro team is fully committed to preventing such incidents from happening in the future.But actually we can’t see anything missing on the original board. Are we ok to continue using the original board instead of the restored board? We don’t want to use the restored board because it is missing a days worth of content.If so, will the yellow warning bar disappear from the original board after some time? 

1
Marina
Mironeer
2 years ago
T
Thomas LehnerBeginner
asked in Ask the community

Assigning alerts to team member

When I add a team member to a card with a date this team member does not receive any notification that he has been assigned a task in the relevant Kanban. How will this team member know that he has been allocated a task? Also we tried the @teammember attribute but it is also not working? How do I let the relevant team memebers know that they have been allocates something on the board?

1
Robert Johnson
2 years ago
J
John CoxNew Here
asked in Ask the community

Selecting Overlapping Images

Hi,I want my to be able to stack images to make a composite layered image a bit like in PhotoshopI can get the images to snap and align perfectly but I need to be able to select any image in thestack.  I can only seem to select the top image.  Is there a way to select through the stack, likewith a popup menu of all the images to pick from? ThanksJC

1
Kiron Bondale
2 years ago
C
carrie mclarenBeginner
asked in Ask the community

Prevent other users from accidentally ungrouping image on a sticky?

I have uploaded icons from a card deck and placed those icons on sticky notes, then grouped them so that various users will be able to move the cards around. Unfortunately, merely clicking the card twice un-does the grouping and can sever the icon from the sticky.  Locking doesn’t help because locking prevents the card from being moved at all. (I want non-designers to be able to move the stickies with the image “locked” attached to it.   Is there a workaround to recommend that would allow us to retain the sticky-like appearance and drop shadow?  (My plan b is to ditch the stickies/drop shadow and to upload my icons with their own solid background.)

2
Brandon Lee
2 years ago
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JeffNew Here
posted in Ask the community

Workshop participants accidentally copied and pasted frames: How to prevent or rapidly fix?

I thought I was totally prepared for my first workshop facilitation, after getting tips and tricks from users here.  But pretty quickly, during the new user onboarding, someone who was trying to copy and paste stickies copied and pasted a whole (LOCKED) frame. Multiple times. It felt like anarchy. Continuing to facilitate with frustrated, embarrassed new users (don’t know who messed it up) while also cleaning up the board threw me off my game and took the wind out of the session. What did I do wrong or what could I do differently? I am gun shy about going back for round 2 (with some of the same participants).

4
Brandon Lee
2 years ago
E
Edy WatanabeNew Here
asked in Ask the community

Upload Backup not working

Hi. I have a backup file *.rtb (50mb) but I can’t have it uploaded on Miro.The page keeps showing the “Loading...” toast.Can you help me?

2
Kiron Bondale
2 years ago
E
EndeavourNew Here
asked in Ask the community

Content of board disappeared after clicking 'save and exit'

After clicking ‘save and exit’ all the content of my board disappeared. The board is now named ‘untitled’. Ctrl z did not work It is not in my trash.    I see various people had similar problems. I mailed miro but would need an answer soon. Does anybody know about a solution for this?    Thanks!

4
W
2 years ago
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David DemersBeginner
asked in Ask the community

Day Pass activations emails

Hi, we have on a consultant plan and I. am the Company admin of the tool. I would like to know if its possible to turn off the Day Pass activations emails everytime somebody activate a 24 hours pass ? After looking in the notification options, its look like there is not available option for this kind of features. Thx

6
D
2 years ago
Jake_Calabrese
Jake_CalabreseBeginner
asked in Ask the community

Maintenance Friday?

I got a notice that said Miro will be down at 1030AM Friday (Mtn Time for me) - for maintenance. They had a link for more information, which takes me to this page, which is 3 months old. https://help.miro.com/hc/en-us/articles/360017731393-Maintenance-Statuses Can you confirm that this will happen - and will it be within that window or is there a chance it will span outside of that window.  Wondering how much time I need to plan to be down, since I’ll have to create things in another service for that time span.Did anyone else get that message? Showed up at 705pm MTN Time (Denver, CO); as a bar across the top of the Miro app in Chrome. It is not showing now. Thanks for any help.

2
Robert Johnson
2 years ago
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TarangContributor
asked in Ask the community

Saving a frame on a board as a Template

I have created a board with a frame that contains a number of artifacts.  I am able to save the frame as a template.However when I create a new board using this template I see only some of the artifacts are instantiated in the new board.When I look at the thumbnail for the template I had created it appears to have all the artifacts in the image of the thumbnail.Finally, when I save the board as a template and use that to instantiate a new board then I see no such problems.So why isn’t there symmetry in “Save as Template” feature when it comes to a frame and a board ? 

6
T
2 years ago
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Bruce ImelNew Here
asked in Ask the community

Preventing Users from Creating Boards

I have the consulting license.  I have clients in teams.  Some of my clients are creating their own boards, often by accident, that as the company admin I can’t see.  Is there a way to either prevent team members from the ability to create new boards or for the company admin to see all boards. I only know the boards are there because of the count of boards in the team set up screen. 

4
B
2 years ago
D
Dan SullivanBeginner
posted in Ask the community

What to do when iFrame embed just spins...

Hi.I’ve been hunting for a project management setup (hard) for a long time and I think I could do it with a few tools on a Miro board and a few other things embedded. I’m trying to embed views from a tool called clickup; I get the code and apply via the iFrame embed. The ClickUp logo shows but it just ‘waits’ forever.   Suggestions? Thanks in advance and be well. Dan

5
Marina
Mironeer
2 years ago
O
Oksana BiryukovaBeginner
asked in Ask the community

How to restore access to the board

Hello! Recently I’ve created a board (I know a link), but I didn’t know that this board was created within my ex-client’s team. When I leaved the team I lost access to the board. How to restore access and add this board to my boards list?

5
Kiron Bondale
2 years ago
Brian Fulghum
Brian FulghumExperienced Community Member
posted in Ask the community

Context Menus Should agree

I have discovered that the Three-dot context menu and the mouse right-click context menu are almost, but not quite the same.  This has been confusing for me and my participants. Can we make them aligned?Specifically, you can add a comment to an item from a mouse right-click, but not from the three-dot menu.  (Images below) Can we have these menus be the same? three-dot context menuright-click context menu 

1
Marina
Mironeer
2 years ago
T
TravisBeginner
posted in Ask the community

Issue with video chat dropping people?

Hello,We put on our first Miro workshop yesterday and had 13 total participants, all using video chat. During our 2hr workshop, we had two video chat related issues. Any thoughts/suggestions? Thanks!One participant lost his video chat ability, but was able to continue seeing and interacting with the board but could no longer see/hear anyone in the chat. It sounds like he was unable to just rejoin the video chat by leaving/re-entering the board and had to restart the computer in order to fix. I experienced a drop of the video chat myself, I stayed in the board and could interact but the video chat just dropped me. I was able to leave/re-enter the board and the “Join” the chat that was now “hosted” by one of the participants.

1
Marina
Mironeer
2 years ago
H
HELDT MarenBeginner
asked in Ask the community

Prepared content on a card/sticky note

Hi there,I am new to MIRO and was wondering whether you can help with my first workshop that I will run on MIRO :) very excited about it.I need to have some “cards” prepared that participants cannot see when we start the workshop. While we go through some theory, I want to add the cards to the board. So similar to have something appear on a powerpoint slide.Is this possible as the board owner to drag and drop prepared cards to the board? So participants only see them when the owner places them on the board.Thanks so much,Maren

4
H
2 years ago
J
James KinsleyBeginner
asked in Ask the community

Person Accessed Wrong Board

A student in one of my class groups accidentally accessed the board of another class group.  I assigned specific students to specific boards, so was surprised when this happened….any ideas ?One other, unrelated question - when I opened some of the boards, I noticed that there was a transparent pink covering over some of the frames (the ones that had been updated)...any ideas ?

6
Marina
Mironeer
2 years ago
G
gal rubinNew Here
posted in Ask the community

Crop/mask elements and groups

I’m using Miro for wire-framing and I want to place elements on the edges of a device frame (to indicate that there are more elements on scroll, for example.)The problem is that I can’t crop/mask the elements so the part that it is outside of the device won’t be visible…Basically I want to crop elements/groups OR to set the device as a mask layer for everything that is placed inside of it.Is there a solution for this issue?

1
Kiron Bondale
2 years ago
M
Max_SBeginner
asked in Ask the community

Unable to upgrade from free to consultant plan

Hi,When I try to upgrade from the Free account to the Consultant account, no matter which UPGRADE button I press, a new browser opens up and I am put back exactly where I started. It just keeps going round and round. Please advise.

5
M
2 years ago
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