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Question

Jira Cards are not being created or updated

  • October 5, 2023
  • 3 replies
  • 258 views
S

My organization is using the Jira v9.4.9 (cloud) and for last few days we are not able to create or update Jira tickets in the Miro board. This feature was working perfectly last week. 

3 replies

Robert Johnson
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  • Robert Johnson
  • Volunteer Community Moderator
  • October 5, 2023

@Supriyo Majumdar - Greetings from Saskatchewan! /=S=/

I just did a test am able to create an issue in my Jira Software cloud project from a Miro board using the Jira Cards app - I am also to create a new Jira synced card object on a Miro board from my cloud project.

Out of curiosity, on which page in a Jira cloud project where you able to see the version?

Contacting Miro Support

Because you are on a paid, you can open a Miro support ticket by following these instructions:

https://help.miro.com/hc/en-us/articles/360020185799-How-to-contact-Miro-Support#h_01F010RXA0E1S9C0WFQYX75R6C

 

Volunteer Community Moderator | Visual Thinker | Frame many items at once using MultiFrame.ca
S

Thanks Robert! 

I will be opening the ticket with the support team to resolve the issue.

BTW, I picked up the version from the “About Jira” popup. 

 

    K

    Hi - 
    We’ve noticed our Jira tickets are not updating status either. Is there a way to check in on the status of this bug, or do I need to create a support ticket as well?

     

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