Questions & Ideas

Dear Miro Team,My name is Olena Toshchevikova, and I am an independent professional tutor from Ukraine. Miro has become an essential part of my virtual classroom.I use it every day to create interactive lessons and help my students learn more effectively.Due to the ongoing difficult situation, I face significant financial constraints, but Miro is absolutely essential for my work. It is the main platform I use to create interactive lessons, organize learning materials, and help my students continue their education effectively. I truly appreciate Miro as a creative tool, using it also for my personal, educational, or professional purposes.I would be incredibly grateful if you could grant me access to the Free Education Plan or another special humanitarian subscription. I am fully prepared to provide a copy of my pedagogical diploma or any other documents to confirm my status and identity.Thank you very much for your time, understanding, and continuous support for Ukraine.Best regardsOlen

Literally what it says on the tin. I try to log in through the desktop app through the magic link but it gets stuck on the “Check your email” screen, even after I’ve clicked the magic link that gets me back to the app, but on desktop it's a matter of nothing for me to log in. I don’t know what to do.

Hello there! Could anyone help me to fix the problem with the dice? It appears, but I can’t find the roll button. It just doesn’t work. Thank you in advance!

Would there be a quick and dirty way to create a random number widget/addin which could be used for things like simulating a coin flip or rolling a dice?  Right now, I’m using an external URL to Google Dice but would prefer something which didn’t require learners to jump out of their class boards. Thanks! Kiron

Hi everyone, I'm running into an issue on one of my boards where text on sticky notes and shapes isn't showing upthe elements still display their color, but appear completely blank where the text should be. This is happening across multiple frames on the same board, not just one isolated spot. Has anyone seen this before? Mainly trying to figure out: is this just a rendering/display bug, or is there a chance the actual text content has been lost? Any tips on how to force a refresh or recover the text would be really appreciated. Thanks!

Hello! Why do I continue getting a bill for two people if I deleted the second member long time ago??

今までパスワードでログインしていましたが、突然パスワードでのログインができなくなってしまいました。メールアドレスにリンクが送られてくる方式でのログインしか選択できないのですが、メールアドレスにリンクが送られてきません。どうしたら解決するでしょうか。

Compramos 2 licencias Business Plan Anual hace 1 mes y hoy me cerraron el acceso.

Potrzebuję aktywować uczestnika by udostępnić jemu moją tablicę.

hi I’ve lost the access to my boards linked with an educational email that is no longer available, how can I get back the access to it and move the boards on a new profile?thanks :)

Hello, I click on the ‘+’ sign next to “Spaces” and I get a pop up window inviting me to upgrade to a paid plan. How can I create a new space while remaining on the free plan?Thanks,MichaelEdit: I was able to create a new space after I upgraded to an educator account. I’m still curious to know whether it’s possible to create a space on the free tier without being an educator.

I am a school teacher in Ukraine and I would like to apply for the free Miro Education Plan.My school is Trushivtsi Lyceum of Chyhyryn City Council, Cherkasy Region, Ukraine. Unfortunately, the Miro Education application form does not accept this email address because it uses the @ukr.net domain. My school does not have an institutional .edu or .k12 email address.Could you please advise me how I can verify my teacher status and apply for the Education Plan without an .edu or .k12 email address?Thank you for your help!Best regards,Hlushchenko Oksana

I am a highschool student, I predominaly use miro for my online classes and colaboratory projects, I decided to upgrade, but I ran into some issues. I can provide identification for my student status but my highschool doesn't provide me access to my school email.  I assume that once I finished the application and passes through a new account will be made on the email I have no access. I tried using my personal email but it tells me it's a "bussnis email". I will try to get in touch with my the person that provided the emails but that might lead no where. It would be much easier if I could use my personal email.

My name is Alina, and I am based in Ukraine. I am an active user of your platform, utilizing Miro for educational and collaborative purposes. Given the ongoing and exceptionally challenging circumstances in Ukraine, I would like to inquire if Miro offers any special support, grants, or extended access (such as complimentary access to the Business plan) for Ukrainian educators, students, or community initiatives.I deeply appreciate how valuable Miro is for my work, and any guidance or assistance regarding available programs for users in Ukraine would be greatly appreciated.Thank you very much for your time, understanding, and support.Best regards, Alina Kopytko

Dear Miro Team,My name is Diana, and I am a Ukrainian English teacher .I am currently living and working in Ukraine, where the ongoing war has significantly affected everyday life and education. I use Miro to create interactive, visual, and engaging lesson boards for my students.I am writing to ask if I could receive free access to Miro through your support program for Ukrainian users affected by the war. Having access to Miro’s full features would be a great help in my teaching and would allow me to provide my students with more effective and engaging learning materials during these difficult times.Thank you very much for supporting Ukrainian users and educators. I truly appreciate your help and consideration.Best regards,Diana

Hi everyone! I’m Max, the developer of Skedum Dice.I was looking for a simple dice app for Miro, but none of the options I tried worked quite the way I wanted.I wanted the die to actually live on the board instead of having to drag a new one from the app panel for every roll. I wanted to just click it to roll again, have the result stay visible to everyone on the board, and make the rolling itself feel a little more fun than simply changing a number.So I ended up building my own Miro app — and this is what came out of it 🙂Skedum Dice stays right where you put it, rolls on click, shows the same result to everyone, and has a 3D rolling animation I spent probably a bit too much time on.You can try it here:https://miro.skedum.com/dice   

I amb trying to login to the desktop app with my email and they send me a link on my email, when I click the link it opens again the page and ask me again to select the way of login. I select again by email and I enter in a loop.. they send me again the email with the login email .. It does work if you open the Miro in the browser, but it does not work for the desktop app. Could you please help me?

Hello! I am a private English teacher from Ukraine registered as an Individual Entrepreneur (ФОП). I would like to apply for the Miro Education Plan as an Educator, but my teaching practice does not provide me with an institutional/educational email address. I only use my personal Gmail account. I can provide an official government document confirming my educational business status (Вытяг ФОП) and a link to my professional teaching page. Could you please help me convert my request into a support ticket so I can submit my documents for manual verification? Thank you!

Hello Miro Community Team,I am a Miro Meetup Ambassador, and I need help regarding my Ambassador account being deactivated 3 days ago.I originally scheduled my meetup for August 16, but because of my college internal examinations, I had to postpone it to September 6.I have now successfully conducted the meetup “Miro Essentials: Learn, Collaborate & Create” at GCELT, Kolkata on September 6. Students and creators learned about Miro’s whiteboards, AI tools, templates, and participated in a hands-on activity.I had also contacted the Community Team earlier to explain my situation and request reconsideration.Could a Community Admin please review my case and consider reinstating my Miro Meetup Ambassador status? I would really appreciate the opportunity to continue organizing meetups and contributing to the Miro Community.Thank you!Best regards,Earth Kumar RoyMiro Meetup Ambassador

Hello! When I started using Miro for myself, I used a paid version, that costed 10$ for one member. Now I can’t use this plan. I should pay for 2 members (20$), I don’t have the second person, though. Is there any way for me to return to 10$ plan?

Dear Miro Support Team,My name is Jenya, and I am a primary school English teacher and tutor from Ukraine.I absolutely love Miro for its interactivity and the convenience of having all my teaching materials in one place. My young students love working on the boards during our lessons, and as a tutor, I am eager to unlock more features to make my lessons even better.Due to the situation in Ukraine, maintaining paid subscriptions is difficult. I would be very grateful if I could receive a free educational upgrade or access to extended features for Ukrainian educators. This would greatly support both my school teaching and my tutoring work.I am happy to provide any documents to confirm my status if needed. Thank you for your time and support!Kind regards,Jenya

Password logins are disabled and Magic Link E-Mails just do not arrive. What is this? Is this a common issue right now and when will it be solved? This needs to be resolved ASAP!

Hi!Can you help me to solve a problem, please? Sign in with password is unavailable, and I don't have access to my old email address to receive the magic link because I’ve created this email when I was working at school, and it was 4 years ago. But I know my login and password. 

Tried to upgrade my plan, puts my data correctly, but all my attempts finished that way:   I called my bank, my card have permission to transfer money to other countries, and, the final detail, bank havent see any attempt to transferWhat to do?

I applied for the Education Plan and got an email that it was approved. When I log in it still only has the team I created which is on a Free plan. I tried to delete this team but when I go back to my dashboard it will immediately prompt me to create a team which is still on a Free plan.