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Questions & Ideas

Need to validate an idea with an industry expert? Get help from your peers? Discuss a project with like-minded people? This is the place.

9441 Topics
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Colin MaNew Here
posted in Ask the Community
ERD entity fields re-appear after deletion

I used ERD objects for data modeling. By default a new entity starts with three “fields”, and I can rename them or delete them. Here is the problem I ran into recently. After I remove those default “fields”, if I come back to the board again, those default “fields” are added back by Miro, messing up my diagrams. Is it a new bug? If so, is there a fix or workaround?

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Eca
Mironeer
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ReqcoreNew Here
asked in Ask the Community
What happened to sticky notes? Is there a way to change them back?

I use post it notes for fleshing out ideas and mapping them out, so my screen is basically only post it notes. So today when I logged in I noticed they lacked in color and are all basic squares with no dimension. They don’t look like post it notes anymore. Is there a way to change them back to their pleasant appearance?

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Robert Johnson
Brian Fulghum
Brian FulghumExperienced Community Member
posted in Ask the Community
Google Integration - Can't Sign In to Google to edit docs when using the App

I have google Drive integrated with my Team group and boards. I have added docs and sheets to a board and I can edit those documents when using Miro in a browser, but not when using the App. I can open the google doc in the App, but I am only a viewer unless I sign in. But the Sign In button won't work. It turns from blue to a lighter shade of blue and nothing else happens.Has anyone else had this issue and resolved it?  

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Eca
Mironeer
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NataschaNew Here
posted in Ask the Community
Template does not work

Hello, I tried multiple times now on different boards to add a Retro template, different ones in case just one has an issue, but every time I got a notification “Sorry, this didn’t work, Please try again”. I tried multiple times, also refreshed the page, but it’s always the same problem. 

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Eca
Mironeer
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Bennie NaudeContributor
asked in Ask the Community
PowerPoint slides in Miro

HiHaving read a number of posts re using PowerPoint in Miro, I’d like to confirm something.When you import a PP slide deck into Miro, it creates a ‘stack’ of the slides, and you have to page through them one by one.I’d like to import the slides so that they appear as individual slides, so that people can draw on them.Possible?Thanks

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Eca
Mironeer
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Tika MukherjeeNew Here
asked in Ask the Community
Miro board export

I need to export entire miro board into pdf or jpegs. However, when I export the frame as small/medium/large JPEG it gets saved in the default download folder but nothing happens when I try to export the board as pdf or vector quality (jpeg). Any help will be appreciated

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Eca
Mironeer
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Shakeir AhmedBeginner
posted in Ask the Community
Mass edit shape sizes to make them all the same size

Hi guys,Does anyone know how I can do an edit so that I edit the size of shape in a collective action in stead of individually changing all the shapes in my diagram.   

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Elizabeth MeyerNew Here
posted in Ask the Community
Miro Typos

Hi Miro. You have a small typo on your features comparison page. “Occaisonally” this happens to the best of us.  

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Robert Johnson
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Oxana KyllonenNew Here
asked in Ask the Community
Manual and auto detection of Mouse and Trackpad break every minute

Manual selection or Auto-detect break all the time in Miro. I need to fix it every minute now. It’s been broken for years, but refreshing page and switching between manual and auto-detect back and and forward kept it working for bit longer than currently. 

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Robert Johnson
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Wendi LaiNew Here
asked in Ask the Community
Cancelling a subscription with no access to Miro support

Hi there,I was supposed to cancel my business plan (free trial) but did not make it in time today as I was sick with covid over the last few days.I was charged for the business plan today but would like to cancel it as we are not doing well as a business right now. I need to postpone the billing to a later date once we have more runway.Can someone help me please? 

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Robert Johnson
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MikheoNew Here
asked in Ask the Community
How do I move text along a connecting arrow/line?

Hello. Some time ago it was possible to move the text typed on a connecting line along the line. I mean you could choose position of the text due to make all diagram clear and neat. Now I see that the moving handle seems to be gone, and the text is always blocked in the center of the connecting line. It’s quite annoying. Is it possible to return the option? Thanks.

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Clare Brotherton
Clare BrothertonNew Here
asked in Ask the Community
Copy a retrospective from one board to another

Hi Community, I am trying to copy a retrospective template that my team have been working on into another board, but I am unable too. I am an editor for both boards. Do you need to have a Frame around it to be able to copy correctly. I have tried a lot of different options via the Miro Board with no luck

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Robert Johnson
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dbrasherNew Here
asked in Ask the Community
Free Account - Still charging after changing plan and I have not changed any other account information

I reviewed the Miro community and see someone opened a ticket to address a free account being billed. This has happened to me and I cannot find a solution to contact anyone, no e-mail, no online chat, nothing. I am the account owner, opened it up, upgraded the account for some time and then went back to the free version. This billing issue has continued on for 3-6 months or so now and I cannot stop the charges even though it says "free" account. I have not opened another account, deleted the user or anything. Please help

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Rolf RussellNew Here
asked in Developer platform and APIs
Grouping with API doesn't result in a group in UI

I’m creating a rectangle and text item with the API successfully and then attempting to group them together.  I receive a 201 and an id for the group.  But when I go to the UI the items are not grouped together or in any group.  I’ve checked and feel confident I’m sending the correct ids for the rectangle and text item.Here is what I send:POST https://api.miro.com/v2/boards/uXblahblahA=/groups{'data': {'items': ['3458764621210577058', '3458764621210577077']}}Here is what I receive:{'id': '3458764621210577087', 'type': 'group', 'data': {'items': [3458764621210577058, 3458764621210577077]}, 'links': {'self': 'https://api.miro.com/v2/boards/uXblahblahA%3D/groups/3458764621210577087'}}What am I missing?

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Daisy AbbottNew Here
asked in Ask the Community
[RESOLVED] Miro no longer allowing board copying - help?

I am on an Educational Plan.I have made a board (linked below) that I want to allow people to copy to their own accounts.My settings are already correct (i.e. what used to work) Anyone with the link = Viewer Who can copy board content = Anyone with access. However, the “Duplicate” button is not working, it is not greyed out, but when clicked results in a yellow pop-up message in the other user’s account that says: “You are on this board as a visitor which gives you view only access”.I have tested this myself with a free account and just get the yellow pop-up and not my own version of the board.(I have looked at the help text here https://help.miro.com/hc/en-us/articles/360018350399-How-to-allow-or-restrict-copying-and-exporting-boards-and-content and it doesn’t match the new menu, also as far as I can tell I’ve done everything right so not sure why it’s not working??)Help?Thanks in advance,  

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Robert Johnson
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Simone SlavieroBeginner
asked in Ask the Community
Is it possible to create sticky notes from plain copied text? (not from table)

It doesn’t seem like there is an option to copy several lines of free standing text into individual post it notes. I see that it’s possible if I do this from a table to sticky notes. However, when text isn’t already in a table, I’d like to be able to copy and then paste it into Miro and see each of the lines represented as post it notes (if I so choose). Thanks!

20487
Robert Johnson
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Hinerau AndersonBeginner
posted in Ask the Community
Freezing Columns or Rows in a Table

Kia ora!  Is there a quick way that I can freeze columns and rows in a table, so that I can still see the first three column headings and top row (for example), but can scan across to other sections of the table?So in the attached pic, I’d like to freeze the columns in pink, and scroll across to the blue or green sections in the table.If anyone could please help with this query, or a better way of troubleshooting what I’m asking for, I’d be really grateful.Thanks! 

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Adina LudwigNew Here
asked in Ask the Community
How should I cite Miro Software?

Dear Miro-community,I currently write my Master’s thesis and use Miro for visualisations/ mind mapping.How should I cite Miro?Also curious if other researchers are using Miro for team work and visualisations?Thanks!Adina

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Qasem OBeginner
asked in Developer platform and APIs
miro platform

As I am developer miro platform,Is that request from me to upgrade my accounts?

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Mironeer
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Siemon KustermansNew Here
asked in Ask the Community
Can't join an already existing team domain.

When signing in I am asked to create a team, but my colleagues on the same domain already did, so I should just be able to join a team. I do not find a way to pass the screen without creating a double team as in the image below.  

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Robert Johnson
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Erica WassNew Here
asked in Ask the Community
Workshop facilitator view of board with instructions hidden from participants

I am setting up a template for Workshops and would like to have a single board that is used by the Facilitator and the participants but where the instruction to lead the various activities are not viewable by the participants, just the facilitator.Is this possible currently with Miro or do I need to create 2 separate boards?I have seen other posts on the topic that all end with a post about new features that enable the desired capabilities but I haven’t been able to see how, so I’m posting this in the hopes of getting some instructions on how to achieve the goal.Thanks!

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Robert Johnson
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Florian Oswald
asked in Ask the Community
Lines disappear with the image – despite not being grouped

Hi all,I uploaded an image (office plan) to Miro and used it as a template to draw lines to trace the walls. Now I wanted to delete the image because I no longer need it. However, the lines also disappeared, even though they are not grouped with the image.Does anyone have any idea what the reason for this could be and how I can keep the lines independently of the image?Thanks in advance for your help!  

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Ioanna SoukaNew Here
posted in Ask the Community
Expanding cards in kanban from mobile browser or app is not possible

Hello,We are using kanban template which is really nice and helpful and we recently noticed that we cannot expand the cards with all the information , from a mobile browser or mobile app. Is this a know issue? Is there any solution proposed to that?More information in the screenhots.From dekstop browser we can do this- select a card and expand:but not from the phone- not possible to click and open:Thank you very much in advance for  your support.Ioanna S.

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Eca
Mironeer
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Regan EngelhardtBeginner
posted in Ask the Community
Where is the 'Show cards assigned to me' button in the new UI?

I’m using Miro in web browser (Chrome) on mac. I have the ‘new UI’ version of Miro. The collaboration toolbar is now at the top of the page. I’ve created ‘cards’ and assigned some to myself and some to another user. Where is the button / area to see all cards, and filter by cards assigned to me? Thanks

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Eca
Mironeer
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thiago.oliveiraNew Here
posted in Ask the Community
CAN'T ENTER MY KANBAN FRAMEWORKS

Dear Miro friends, I would like to ask for your help.I use the Kanban Framework as a prospecting funnel, and currently, I am unable to access the cards to edit their descriptions and dates.Do you know if this is a system error or something like that?

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Eca
Mironeer
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