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Question

Forgot to cancel after a free trial

  • October 1, 2026
  • 5 replies
  • 26 views

My free trial ended on October 2nd, and I was surprised to see a charge immediately. I expected to receive a reminder before the subscription continued, but I got nothing. Even worse, I keep getting notifications about failed automatic payment attempts; my bank balance isn't high enough to cover such a steep cost—I’m just a student.

I’ve already submitted a support ticket, but no one has contacted me yet. I’m turning to the Miro Community for help so I can move forward; I simply cannot afford this expensive fee. Also, since October 2nd had only just begun, why was I charged right away without any prior renewal notice?

    5 replies

    Eca
    Mironeer
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    • Eca
    • Mironeer
    • October 1, 2026

    Hi ​@yuchun.academic, thanks for reaching out and for explaining the situation.

    Since you’ve already submitted a Support ticket regarding the charge and payment attempts, the Support team will need to review your subscription and billing details to clarify what happened.

    Our team is currently handling a high volume of tickets, so responses may take longer than usual. I’ll also follow up internally to check on the status of your case.

    Thanks for your patience while the team looks into this.

    Eca :)

      Hi ​@yuchun.academic, thanks for reaching out and for explaining the situation.

      Since you’ve already submitted a Support ticket regarding the charge and payment attempts, the Support team will need to review your subscription and billing details to clarify what happened.

      Our team is currently handling a high volume of tickets, so responses may take longer than usual. I’ll also follow up internally to check on the status of your case.

      Thanks for your patience while the team looks into this.

      Hi Eca, I assumed the subscription would follow U.S. time, but I didn't expect to receive the bill as early as October 1st (U.S. time).

      I forgot to cancel my subscription/free trial, and my card is currently out of funds. I do not intend to use the paid features moving forward and haven't used the account since the invoice generated. Could you please help me waive this outstanding invoice, cancel the subscription, and downgrade my account to the Free Plan? As a student, I was horrified to see this incredibly expensive bill. Thank you so much for your understanding.

        Dear ​@Eca, as a student, I was horrified to see this incredibly expensive bill. Could you please help advance my problems?  Thank you so much for your understanding.

          Dear ​@Eca, to escalate the issue, I have created a new ticket and marked it as URGENT.

          My new ticket ID is #1040600. Please help me follow up on both tickets: #1040600 and #1040535.

          I greatly appreciate your assistance. Please kindly help me to follow up my issues! Huge thanks!

          Dear ​@Robert Johnson, I feel so sorry that I forgot to cancel my subscription/free trial within one hour, and my card is currently out of funds.
          As a student, I was horrified to see this extremely expensive bill. I need your urgent help!

          I do not intend to use the paid features moving forward and haven't used the account since the invoice generated. Could you please help me waive this outstanding invoice, cancel the subscription, and downgrade my account to the Free Plan? Thank you so much for your understanding!

          To escalate the issue, I have created two tickets and I marked the second ticket as URGENT. Please help me follow up on both tickets: #1040600 (second ticket marked as URGENT) and #1040535 (first ticket submitted by Miro Support Bot).

          Huge thanks in advance!

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