We're experiencing a critical SSO outage and have been unable to access our Miro environment due to a SAML configuration issue.
Support ticket #1039851 was opened about 24 hours ago, and the incident is affecting approximately 100 users.
We would appreciate any assistance in escalating the case or providing emergency admin access so we can restore service.
Thanks.
+5Hi
thanks for following up and for providing your ticket number.
Our Support team is currently handling a high volume of tickets, which may result in longer response times than usual. Since you already have an open ticket regarding this issue, please bear with the team while they review your case.
I’ll also follow up internally to check on the status of your case and make sure it’s being reviewed.
Thank you for your patience and understanding.
Hi Eca, thank you for your help. The issue has been resolved.
Could you please advise how we can create a break-glass account to prevent this situation in the future?
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