Ask The Community

Discover the power of direct conversation with the Miro Community. Find solutions & connect with fellow Miro users for tailored advice & invaluable support!

  • 6,733 Topics
  • 22,687 Replies

6733 Topics

Chris Münch
Chris MünchBeginner
posted in Ask The Community

[INCIDENT] Miro Degraded

Hey there,Miro is currently running (loading) very slow for me, in both desktop app (Mac) and Browser (Chrome for Mac). It’s actually not usable currently.Any reported issues / infos on that?Thank you!

10
Z
4 months ago
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zekeAustraliaNew Here
asked in Ask The Community

Being charged for Miro but I don't have a paid account

Hi,  I am being charged each month for Miro but I don’t have an active paid account - because I don’t have a paid account I can’t contact Miro support….  What am I supposed to do here Miro people????  I have already contacted my bank to dispute the charges, but they are saying I need to cancel the card - I am not willing to do this as I have multiple accounts setup on this card and the admin to update them all is not worth it.  I had a paid account in the past and I used the same credit card to make the payment for Miro, so I suspect that there is some kind of error in the background that means I am being charged for my account but that on the front-end it says I am on a free account.  To be clear - I don’t want or need a paid account right now, so I don’t want to reactivate the account - I just want to stop being charged for the subscription (and refunded the last few months of transactions that I have been charged in error). 

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1 hour ago
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Barkley AndersonNew Here
posted in Ask The Community

How do we convert our inVision freehands into Miro boards?

Now that Miro has acquired inVision freehand, how do we convert our inVision freehand boards into Miro boards? Our company has far too many assets on inVision that can be manually converted so for our business to not be compromised significantly, we will need a conversion tool or method. Can someone at Miro please help us understand how to do this?

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2 hours ago
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Are Gjertin Urkegjerde HallandBeginner
asked in Ask The Community

Can I use brand fonts in a Miroverse template?

I want to make a Miroverse templates using my brand fonts and color palette. Will this make it difficult for people to use the template it self?

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Hanne Keiling
Mironeer
12 hours ago
A
Are Gjertin Urkegjerde HallandBeginner
posted in Ask The Community

Creative commons violation in template

I noticed a template in Miroverse that doesn’t adhere to a Creative Commons license (4.0 Attribution) for my original material, and have tried to contact the template creator to no avail. What possibilites do I have?

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Hanne Keiling
Mironeer
12 hours ago
M
Martin HausteinBeginner
asked in Ask The Community

Board access will expire in 24 hours

Hello,today some of our visitors got a message that their “Board access will expire in 24 hours” when trying to acces some of our boards. I read somewhere that the access has a hard timer that refreshes when a member uses the board, but these board are pretty frequented, so this shouldn’t be the case.Is this something new?

1
Robert Johnson
12 hours ago
Lucie A
Lucie AActive Contributor
posted in Ask The Community

Anyone else getting bugged by "New features unlocked" popup that won't go away?

Doesn’t matter how many times I close, the ‘New Features unlocked” pop-up comes right back at me each time I open a new board. Am finding it rather distracting, and increasingly annoying.Is it just me or anyone else out there experiencing the same and want to kill it with fire? 

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ElvaMiro
Mironeer
13 hours ago
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smyersNew Here
posted in Ask The Community

Simple Template - Plan workshops

I found this template - https://miro.com/miroverse/workshop-planning-canvas/Does anyone have a template that is more stripped down/simple for planning workshops?  I need to have different areas for different types of workshops/seminars.  Within each area, I need to put which staff member is responsible and a brief outline of what is happening on that specific day.  I might also want to add an integration with Microsoft Calendar.

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14 hours ago
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Adina LudwigNew Here
asked in Ask The Community

How should I cite Miro Software?

Dear Miro-community,I currently write my Master’s thesis and use Miro for visualisations/ mind mapping.How should I cite Miro?Also curious if other researchers are using Miro for team work and visualisations?Thanks!Adina

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14 hours ago
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Harry ButteryNew Here
posted in Ask The Community

[RESOLVED] Export to PDF not working correctly

When i go to export my boards using the Best Quality option under Export PDF. Miro just sits there spinning away but doesn't actually export the files, has anyone come across this before? It works when I use the small file size option but the Best Quality option when I select it and say okay just sits there spinning!

5
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15 hours ago
J
JohnBeginner
posted in Ask The Community

How are you migrating comments from board to board when pasting work?

Hi community, Since copy/pasting doesn’t include comments, what’s your workaround to import all work-related comments to other boards when you have lots of them with multiple replies? Over the years of using Miro, I’ve frequently ran into this issue when tidying up boards and looking back on it, I see that it discouraged me of doing proper centralization. Am I the only one running into this issue? It seems like this would be a core part of the workflow.

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15 hours ago
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Carolina MartellottoNew Here
posted in Ask The Community

Can I manage two accounts with one login?

I have my personal (free) account and my company's one. Can I manage both without loging in and out everytime? I don't want to merge them for privacy reasons. On top of that, I have logged out of my personal account to log in to the corporate one and now I cannot log in with my personal email. I end up in an eldless loop. When I click on: ‘Continue with google’, it automatically fills in my org's email and takes me to ‘log is with SSO’. How can I avoid that?

0
C
16 hours ago
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TiffanybNew Here
posted in Ask The Community

Why text is more clear in editing but blurry afterwards

Is this only my Miro or is this normal? The text is a lot more clear when editing. Once finish editing, it is burry.  

27
D
17 hours ago
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zkzkchenNew Here
asked in Ask The Community

Can't load my miro board,

Hi, need some suggestion on loading a heavy board~ I’ve been using miro with a free plan, was about to upgrade and split a heavy board afterwards, but i can’t access to this board now (i could open and load the board a while ago), and keep getting error while loading. I tried the solutions in Board performance and loading issues, on both desktop app and browsers, unfortunately didn’t work.Any suggestion for solving this issue, or any support i could get? Thanks a lot~ 

0
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19 hours ago
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HenbahNew Here
asked in Ask The Community

Using a stylus pen on a Huion Graphics Tablet

Hi there,I want to have the same experience as on a white board when I am using Miro on my Huion graphics tablet. The pen has two buttons which I can configure. Right now I have the 1st button configured as the left mouse button and the 2nd button as right hand mouse button. My problem is that I need to press the 1st button to start drawing. But I want to start drawing as soon as I touch the canvas. I have tried many things but I am unable to figure this out. I would really appreciate your support!Best Regards,Henbah

0
H
19 hours ago
M
Miguel VillagomezBeginner
asked in Ask The Community

Reset color palette

HiCan colors be erased or reordered in the shapes color palette?. I have been experimenting with colors and the palette window is getting long and unmanageableThanks

12
Kyle Chipman
23 hours ago
A
Ashish DhyaniNew Here
asked in Ask The Community

Issue regarding Objects

HI team ,Is there a way to automatically size objects based on a number value?I want to scale a shape based on a number value.example -Making timelines based on a duration cell valuethe 5 day rectangle is proportionally longer than the 1 day rectangle.thanksAshish.

1
vprds
1 day ago
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Yeun Byun
asked in Ask The Community

IGP Staff meeting - rebranding

Specific, tangible requests and ideas for moving forward with this process 

1
Robert Johnson
1 day ago
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Falak TyagiNew Here
asked in Ask The Community

Please add your questions here:

Questions:

1
Robert Johnson
1 day ago
Mishal
MishalGroup Leader
asked in Ask The Community

World Map pictures

Wondering if anybody has come across any impressive world map pictures in their Miro travels (I'm specifically looking for map pics that preferably have the name of the countries along with their respective capitals) Perhaps something similar to the one used during virtual miro user groups 

3
I
1 day ago
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Business AnalystNew Here
posted in Ask The Community

Align issue in swimlane

I have troubles when I need align shapes into the swimlane, because they not align each other.If I create shapes without of the swimlane, they align as usually.Anyone have the same problem?

2
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1 day ago
M
Mike TaylorNew Here
posted in Ask The Community

Thumb wheel (horizontal scroll) on Logi MX Master 3 mouse not working in desktop app

Hi there,I have a Logitech MX Master 3 mouse. If I use Miro in a web browser, the additional thumb-wheel works perfectly for horizontal scrolling, but on the Windows desktop app it doesn’t do anything. The normal mouse wheel at the top works for vertical scroll on both, and Mac dekstop app is fine.Anyone else seen this / know a fix?Thanks,Mike

10
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1 day ago
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rizkiyogasNew Here
posted in Ask The Community

Detect / Flag Duplicate Sticky Notes

Hi, i was wondering if there is a way to conveniently detect or flag duplicated sticky notes ?i have stumbled upon cases in workshops that we just realised there are duplicate items mid-exercise, and since we have a large boards with hundreds of stickies, its quite hard for the facilitator to keep track of every stickies in the board. 

5
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1 day ago
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UizarqNew Here
posted in Ask The Community

Engagement problems: Zoom

When I have a lot of images and my workspace is quite large, it happens to me that every time I use the zoom the board becomes slow.At first, I thought it might be because of the number of images, but it has been more than a year that I work with the platform with the same amount of elements and I have this problem for maybe 2 months, with the new boards. Someone had the same problem?

2
J
1 day ago
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rooftopappNew Here
posted in Ask The Community

Issue with Indian Credit Card - Doesn't Process

We want to subscribe for teams - 2 members but unable to use Credit card (tried multiple) issued in India due to the current security concerns issued by Reserve Bank of India

11
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1 day ago
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