Hello,
today some of our visitors got a message that their “Board access will expire in 24 hours” when trying to acces some of our boards. I read somewhere that the access has a hard timer that refreshes when a member uses the board, but these board are pretty frequented, so this shouldn’t be the case.
Is this something new?
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today some of our visitors got a message
If the “message” was in the form of a prompt on a Miro board, and not an email, then perhaps someone created a board using Miro Lite (www.miro.lite). For example:
We are only on starter plan at the moment and I am an admin of that.
The message was indeed a prompt on the Miro board, but was not created in Miro Lite, the board has been around for about a year already.
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Two more questions:
At this point I am really just wondering about something. If a board is not opened for an extended period of time, does it mean that external link to it could expire? We got some legacy boards where that could be a problem.
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At this point I am really just wondering about something. If a board is not opened for an extended period of time, does it mean that external link to it could expire?
There is a public/visitor link expiration feature, but only for Enterprise Plan subscribers.
Is it possible that your organization has upgraded?
A few indications of this would be:
As per this help center article:
Public link expiration
If you see a clock icon in the share window, public link expiration has been enabled by your Company Admin. Any public links shared with Visitors will automatically expire when a board hasn’t been opened for a set time. If you're no longer able to access a board, it's possible your link has expired. Try reaching out to the board owner and ask them to share the link again.
And more from the Enterprise Plan help article:
And you would also be seeing the “organization/company” icon on the team space in your dashboard:
And if the team in which the 24-hour-expiry-message board resides is definitely not a part of an Enterprise Plan subscription, then I would suggest that you report this to the Miro support team for further investigation. You can open a Miro support ticket by following these instructions:
Well I know you can control this feature in the enterprise plan, I was thinking more along the way if there is some default function in other plans that works like this.
And yes I am pretty sure we are a starter plan.
Other than that, I am out of ideas. It seems like the board access didn’t in fact expire, so it seems to me the warning message might have been a bug.
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