Ask The Community

Discover the power of direct conversation with the Miro Community. Find solutions & connect with fellow Miro users for tailored advice & invaluable support!

  • 6,761 Topics
  • 22,821 Replies

6761 Topics

Chris Münch
Chris MünchBeginner
posted in Ask The Community

[INCIDENT] Miro Degraded

Hey there,Miro is currently running (loading) very slow for me, in both desktop app (Mac) and Browser (Chrome for Mac). It’s actually not usable currently.Any reported issues / infos on that?Thank you!

10
Z
4 months ago
A
asdasdasdNew Here
asked in Ask The Community

Can't access any features, stuck in 'request access' window.

I cannot access any features or options when I enter Miro. I am only faced with this window, which cannot be clicked away. Can’t press escape, can’t do anything. The ONLY thing I seem to be able to do is request access for existing boards.So what if I want to create a new private personal board? Can’t do that? Why not? Didn’t Miro developers think that was a possibility? What am I missing? I already hate Miro.Wow Miro really boosting and empowering me today.  

5
Robert Johnson
10 minutes ago
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JJosephNew Here
asked in Ask The Community

Unable to join team in free version

Hello all. I need some insight. I have deleted my existing default team from when I signed up for Miro, and tried to join a team which I was invited to, but whenever I log into Miro, I get a pop-up with the request to CREATE a team, and no way to hit the plus icon to join one. Any ideas?

3
Robert Johnson
1 hour ago
M
Mark StewartNew Here
asked in Ask The Community

Changes not being saved

I have used a ERD template and spent many hours crafting a ERD.  I log back into miro this morning and all of my work is gone, no trace of it.  What is going on?  How can I retrieve my work? Thanks

0
M
5 hours ago
D
Dary90Beginner
asked in Ask The Community

Changing admin of a team when the current admin isn't available

Hi,we are using miro free at our NGO, but do have a unit with different teams. In one of those teams the admin doesn’t work with us anymore and now we can’t change anything about the team anymore. Our IT Support doesn’t really know what to do, does anyone have an idea on how to change the admin in this team?CheersDaria

6
Robert Johnson
5 hours ago
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Justine at PPIBeginner
asked in Ask The Community

Duplicate boards and Talktracks

If I make a copy of a board that contains a talktrack, and later I want to delete the talktrack on the duplicate board, will that delete the talktrack entirely (i.e., from all boards) or just from the board that I am using/deleting it from?When I select to delete the talktrack from the duplicate board, I get this window message: I don’t know if library means for all other boards the talktrack is on? Alternative question: how do I delete talktracks from only one board (i.e., not from all boards where the talktrack is located)?Thank you!

1
E
7 hours ago
P
Pratyush VashishtNew Here
asked in Ask The Community

Can I display all the contents of a Google Drive folder in a board?

What the title says. I have a multi directory folder in a shared drive containing images. I’d like to display all those images, ideally by selecting the root folder once or maybe selecting each folder manually, together in a Miro board.The idea being we update the images in the drive and reload the new ones in the board. I can add single or multiple images but I cannot select a folder to display with the GDrive app/extension.

1
Kenneth Ritley
8 hours ago
D
Dirk AertsNew Here
asked in Ask The Community

Planner Program Board - sprint not loading

HelloAs I am interested in using miro for our PI planning, I was experimenting with the Miro Planner Program Board. It works fine and shows the epic coming from the board.However it does not show properly the sprints columns when I switch to them (instead of status).He is ‘loading the tickets’ and .. then stops and nothing happened.Does anyone have an idea what might gone wrong? thanks & regards Dirk

0
D
8 hours ago
M
Mc_New Here
posted in Ask The Community

Attribution for Miro Templates in Published Scientific Paper

Hi, Miro heroes! I recently used Miro for the data visualization for a paper that’s about to be published, and I’m wondering - what are my responsibilities for attributing Miro? We used only Miro templates: sticky notes, SWOT, and SCAMPER.We plan to mention in the image captions that the images were created in Miro, but is that sufficient? I realize this is an odd request, but I really want to make sure I provide credit where it is due! Thanks!MC

1
Kenneth Ritley
8 hours ago
N
Natalia EspañolNew Here
posted in Ask The Community

HOW CAN I FLIP AN IMAGE?

Hello!With my team, we are in love with Miro but how can we flip an image? such a mystery!

1
Kenneth Ritley
14 hours ago
H
Harry RobertsonNew Here
posted in Ask The Community

First letter typed placed to right of cursor

I have an issue similar to https://community.miro.com/ask-the-community-45/text-starts-on-left-side-of-the-cursor-4251This happens when I select (eg) a post-it and start typing before the cursor is visible. If I click on the text so the cursor appears and then start typing, the issue does not occur.I’m using Chrome on an HP Chromebook, UK Keyboard layout. I’ve never had this issue on any other app.If I connect to a Windows VM from my Chromebook the issue also occurs in Chrome. It does not occur when using Edge on my VM, but this is obviously not an option direct from my Chromebook.Is there a work around? 

3
A
22 hours ago
N
Nik KomBeginner
asked in Ask The Community

Need some help!

Hi there! I’m struggling with few things, would be grateful for Your help!1. What is “Public Board”? How do I make it? Where does it say “Public board”?2. If I get “Starter” subscription - will I be able to create infinite public boards and invite infinite number of “Visitors” with edit access for them?

3
N
1 day ago
T
Tony GruebnerNew Here
asked in Ask The Community

Charged for Free Account

Hi,I’m on a free Miro account and just looked at my bank statement and Miro has been charging me for every month since February this year.Sorry for posting this here as I couldn’t seem to find a way to for a free member (who is paying) to contact anyone in customer service.Is there a way I can contact customer service to find out what is going on here.Cheers 

3
ElvaMiro
Mironeer
1 day ago
W
WSamBeginner
asked in Ask The Community

Being Billed for FREE Account

I am being billed for a free account and I can’t find any customer service number to call and get this resolved.Lesson learned: before I sign up for anything FREE I will make sure I speak to a live person at customer support.Has anyone else had this issue and how did you resolve it.Thank you, 

10
ElvaMiro
Mironeer
1 day ago
F
Faye KenningBeginner
asked in Ask The Community

Access to high quality downloads of board

Hi there, We are currently using the free version of Miro, and use it a lot for process mapping.  Unfortunately, at the moment, once complete, we find it difficult to share our work as people don’t have access to Miro, and the download options available on the free version don’t provide good enough quality.  The downloads also end up not fitting well onto A3, and if they do, they are illegible.  If we were to upgrade, will we have better access to good quality downloads with various sizing options?  

4
F
1 day ago
A
Avi van HarenNew Here
asked in Ask The Community

Unable to reset view

I’m unable to return to a default view. Any ideas on how to reset so my navigation returns to standard size. None of my other browser based apps are affected. I’ve included the browser tabs for size comparison. I want the Miro display to replicate the font size in the browser tabs. Thanks!   

3
Robert Johnson
1 day ago
K
kalmdownNew Here
asked in Ask The Community

Defect - Miro considers a group set that has lines differently than ones that has other shapes

Set of groups that cannot be aligned/distributed because selected one has linesI wanted to distribute these groups. I can do it with 1st 5 but not when I include the 6th. Only difference is it has lines. Miro seems to consider it to be something different.

3
Robert Johnson
1 day ago
F
Fahad FarooqNew Here
asked in Ask The Community

I submitted my ticket for payment refund but I received no reply

Dear Miro Community, I was using the trial period of subscription, and i didn’t realize that it was over and my debit card has been charged $152. I immediately submitted a ticket in micro support for a refund as I do not need this subscription service. I did receive a confirmation email that my ticket has been received but after that I have received no reply. It has been almost 48 hours, and I am seriously concerned about it. For me, $152 is a lot of amount. I sent a reminder message in the same ticket today, but still no reply from the Miro Support team. Kindly, please help me refund my money, I am completely broke! i would really appreciate anyone in the community to help me get the refund for a service that I do not need! Looking forward for a helpful response, Fahad 

1
ElvaMiro
Mironeer
1 day ago
J
Javier_SoftbiomeNew Here
posted in Ask The Community

no dark mode, no more subscription

Hello everyone, We have decided not to renew our 4 seat subscription because of the lack of dark mode. ($400 per year) We are not coming back until there's a properly implemented dark mode. Cheers!

2
W
2 days ago
A
Angela MooreBeginner
posted in Ask The Community

RANDOM ZOOMING

Using Miro app and in chrome on my mac.When I log in, the automatically zooms to 400%.  When I zoom out.. the minute i let go of the mouse.. it zooms back in..Have tried switching navigation from mouse to track pad - no luckHave checked if any of my keys are stuck - no luck 

17
J
2 days ago
M
mevans_edsaNew Here
posted in Ask The Community

[RESOLVED] Miro Desktop App stuck in "Send to this display"

The windows desktop app is not showing an option for logging in to my account. I only see the prompt to “Send to this display”. I can log in online, but there is no way to log into the app. Usually I see a login button on the top right of the screen. 

17
G
2 days ago
P
Pilo AdamiBeginner
asked in Ask The Community

Google drive/sheets integration

Hi there having issues and getting an error when copying and pasting a google spreadsheeht. "Sorry, it seems that you don't have rights to upload this file or the file was deleted. Please check access right and try again". I have allowed google docs and miro integration. I've found a page on miro with possible issues and how to resolve it and it's asking me to login to google admin account. I can't use my own gmaiil account for it so I'm not sure how to go about it, can you help?  

3
Kenneth Ritley
2 days ago
D
Dima_bamaNew Here
asked in Ask The Community

Entering issue – prompted to "Tell us about your team"

Opening the link, Miro asks incoming questions every time I log in. What`s wrong with it?  

1
Robert Johnson
2 days ago
B
brandonguypersonBeginner
posted in Ask The Community

Why are my accounts linked?

I have a miro account set up through my gmail, but I also set up an eduction account through my .edu email.However, everytime I login with the .edu, the account that shows up under profile on my Miro page is my gmail.  I don’t know why this is happening nor how to separate them. In this, I’m not getting access to the features that I should under my .edu account. 

5
Robert Johnson
3 days ago
S
Source M RodNew Here
asked in Ask The Community

Can't export board as pdf for about a week. Spinning blue wheel in indefinite limbo

 Tried it on every possible device and browser I have that allows the option: Brave, Firefox, Chrome and the desktop app, all on macOS.Somehow I don’t have the option on either Safari, iPad or Android app.I don’t understand why or how, and it’s quite frustrating. It used to work like a charm.I use the free version, by the way.Thanks for your answers!

4
Robert Johnson
3 days ago
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