Hi,
we are using miro free at our NGO, but do have a unit with different teams. In one of those teams the admin doesn’t work with us anymore and now we can’t change anything about the team anymore. Our IT Support doesn’t really know what to do, does anyone have an idea on how to change the admin in this team?
Cheers
Daria
Best answer by Robert Johnson
View original
+12
+12
Here are detailed instructions on how to what I just summarized:
Hi Robert,
thank you so much for your help and the quick reply. We are trying to access the email adress, apparently IT can’t do it, but we might have Account deputies that can. If not, we’ll try Plan B, with leaving the board.
Thank you again!
+12
thank you so much for your help and the quick reply.
You’re welcome!
We are trying to access the email address, apparently IT can’t do it, but we might have Account deputies that can. If not, we’ll try Plan B, with leaving the board.
To be clear, don’t leave the current team/boards until you have created a new team and moved (or duplicated and then moved the duplicate boards) to the new team :)
If someone is unsure about the whole “create a new team and move members and boards” process, and you’re not in a rush, there is still the possibility that the Miro support team may grant another user the role of Team Admin, however, there are no guarantees. Plus, since you are on a Free Plan and cannot create a support ticket, we’d need to have one created on your behalf, then you will have to wait to see what the support team can do for you after their investigation. More on this process here.
Thank you so much. We did it! We were finally able to access the account, reset the password and I followed your advise to set up two admins this time.
Thank’s a lot for your help!
+12
Excellent news!!!
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
