Ask the Community

Hi, I am relatively new to Miro and I’ve been having trouble connecting my google drive to my Miro account. I have tried everything. I have logged out, deleted the app, tried a different email and still it says that I am not authenticated? I am really hoping someone will be able help me, please and thank you.

Dear Community,  Since last week, I have a full (paid) membership on Miro, but I still can’t create a board or space in the app (or in the browser version). Tried to log off and restart, but that didn’t help.  Does anyone recognize this problem? I need to prep a meeting and I would need access urgently, so I hope to find support somewhere.  Thank you in advance! Wishing you a wonderful day.  Anne-Laure 

Hi thereJust signed up for a Starter license, but its needed for a different user.I have invited another user and simply want to allocate that user the full license and for myself to be an admin without a license - just so I can add ne subs if needed or reallocate the seats, plus update any billing info.However, I just can’t seem to see an option to downgrade my license and apply it to the intended user of the app.ThanksLuke 

When I change the opacity of icon it will change back to 100% after changing the opacity of another icon. I am not sure how to change the opacity of a specific icon because Miro is not saving the changes. I am using the online version of Miro. 

Hey,I want to copy whole boards from one account to another (both paid accounts), and I get this error message:“Some objects could not be pasted because of the source board sharing policy. Learn more”And “Learn more” is this link: https://help.miro.com/hc/en-us/articles/360018350399-How-to-allow-or-restrict-copying-and-exporting-boards-and-content#h_01ESFXF7Z9PG4XH2EXZ6XN87PCWhich types of accounts and which permissions do I need, to be able to copy/paste whole boards including images from one account to another? In my situation it concerns two different collaborating but still competing companies - therefore it should be as save as possible. :) Thanks in advance!Best regards,Lisa

New trial members were added automatically without me knowing that and now I have to pay extra money.I had a subscription with only 1 team member and I normaly sent invitations to all my students but somehow one of my students has registered as a team member with 2 email adresses (I haven't attached any of her emails by myself).I got a message to my email that new trial members were added to my team but I didn't notice this message. My student didn't use any features as a team member and I didn't invite her as a team member as well. I was billed for $137 for extra licenses (I haven't paid it yet).Is it possible to cancel the payment, since these 2 emails were added by accident by my student? If yes - where can I write to discuss this case?

Hello.The first image is from the iPad app. There is only one dot at the bottom of a sticky note. The second image is from the web app in Apple Safari on an iPad Pro. There is also one dot at the bottom of a sticky note. The third image is from the web app in Apple Safari on a MacBook Pro. There is a dot on each side of a sticky note.The fourth image is from the desktop app on a MacBook Pro. There is also a dot on each side of a sticky note. The point is why does both versions of Miro on a MacBook Pro provide a blue dot on all four sides but both versions of Miro on an iPad Pro only has one? Will this be corrected so the iPad matches the Mac? The fifth image is from the web app in Apple Safari on a MacBook Pro. There is an additional ability for the blue dots where we can hover the cursor of one of them and a dotted-line sticky note appears. Will this be coming to the iPad app as well? We could mindmap or create diagrams so fast if the

Dear Miro Team,We have a major issue here. Miro is set up so that you have the option to be a normal team member or an admin member (both need to pay licenses). The issue here is that any team member, despite not being an admin member, can add more team members (each of whom is a new license!). In addition, instead of sharing the board link, you can easily mistakenly copy the link to access it as a team member with all participants. Honestly, it's not very clear to us, as users, that there is a massive difference between copying a normal link and a team member link within Miro.How can we avoid team members to add more team members?Thanks.

I’m uploading images to an organisation chart template I created, with the logos for each sector.  However, after I uploaded them, the images move with my cursor but I want it to stay where I put it - help?  I am using the free version

I am trying to link from one board (where copy link function is available) to an item on another board (where it isn’t). The boards are both in my team and in the same folder.Any thoughts?ThanksJim

Hi all, Could you share some best practices for collaborating with customers on a shared board? I’m interested in hearing about any effective approaches or experiences that have helped foster engagement and streamline communication.Thanks,Ramona

The timer doesn’t start!

As of today, I can’t find sticky note size selection in the contextual menu. Is this a bug or a (bad) feature?Working in Edge.No size selection in sticky note menu 

I experienced the same issue with Miro App on iPad these 2 weeks as many of your in the community.iOS 18.1iPad Air (4th Generation)In my Maths lesson, I have uploaded a PDF with around 40 pages. It was really smooth before. I tried to delete 30 pages and all the written contents. The app still told me the board is too large.I have tired to delete the app and re-install it. It has still happened. It really drives me crazy.Can you please help with my case?Thanks.

We have been working in a Miro board for the last 5 months but when we accessed it today, the baord is completely empty, all of the information that was in the board has disappeared. Is there a way to retrieve it or can someone explain why this might be please? Thank you.

Hi, I was curious if you can you turn a kanban into a monthly view? I am building out a capacity tracker and looking to integrate a monthly calendar view with the kanban tracking capabilities? Thanks!

Hi, I was curious if you can you turn a kanban into a monthly view? I am building out a capacity tracker and looking to integrate a monthly calendar view with the kanban tracking capabilities? Thanks!

Hello allI’ve created a template for our company which we want to use for each project. We have around 25 workers and work on diffrent HVAC projects, where interaction for deadlines are key, since we’ve to coordinate with each other and external parties like architects aswell. We’re now exploring the idea of using Miro as our main planner. So far we’re only testing the free version and haven’t tested the paid versions, which we will need to create more boards anyway.The two most important things for our solution are:We want to have an overview of all the tasks a person has from every board, as example in MS Teams We don’t want to have to copy a kanban/jira card and edit them seperatly, they should be linked instead, so if you edit the card it’s edited in the Miro Board and in the overview (a.e. MS Teams)While looking into this the best solution i can imagine is turning the created Kanban Cards into Jira Cards and linking them to a

Hello everyone. Maybe someone can help find out. Will other team members still have access (I previously sent them the ability to edit the file) if my mail stops being active and I (as owner of this file in Miro) go offline for a long time?

When I Use Miro on my phone all works fine but on the tablet i cant view any Boards i was recently on except the ones creared, tried everything and nothing works please help

Our company use Miro for Fashion Design and create a lot of boards that use JPG or PNG for visuals rather than Miros shapes/stickies.Once we drag and drop into Miro images are all different sizes, which have to be manually resized. We use A LOT of images 500+ so this is very time consuming! p.s love miro

I’ve read previous suggestions in the community but the do not work. When I copy a board and paste it to my boar it appears only as a text  in chaotic order not in that which was on the previous board and get a not that I’ve reached the text limit and have to shorten the text or create a new element. In a minute I copy and paste a board from a different user and it’s copied. Any ideas how can I fix it? What is wrong in my actions? 

Hello all!  I’m a test-prep tutor, and I often need to annotate on, and to the sides of, pages of pdf test booklets which the clients then need to be able to save/export and/or print.  I’ll include a pic at the end to illustrate, but what I need is for each page of the uploaded document to get its own frame that:has the relative proportions of a Letter-sized page in Landscape orientation (see image) is centered on the given page of the pdf documentSo far, I’ve successfully learned to:import the pdf file and extract all of its pages onto the board get the pages lined up in a single, vertical column add a frame that includes just one page of the documentHere’s what I don’t have figured out:How to make the frame have exactly the proportions I need? How to ensure the frame and document page are centered on each other...without ruining the vertical alignment of the document pages?

At the moment, I import a PowerPoint file, extract all pages and then manually have to create a frame around each page and size each one individually. Is there a short cut way that if I can do this to the first extracted page and then just apply this size frame to all others?

I thought I was totally prepared for my first workshop facilitation, after getting tips and tricks from users here.  But pretty quickly, during the new user onboarding, someone who was trying to copy and paste stickies copied and pasted a whole (LOCKED) frame. Multiple times. It felt like anarchy. Continuing to facilitate with frustrated, embarrassed new users (don’t know who messed it up) while also cleaning up the board threw me off my game and took the wind out of the session. What did I do wrong or what could I do differently? I am gun shy about going back for round 2 (with some of the same participants).