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Discover the power of direct conversation with the Miro Community. Find solutions & connect with fellow Miro users for tailored advice & invaluable support!

  • 8,970 Topics
  • 30,022 Replies
8970 Topics
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StefnoBeginner
asked in Ask the Community
How can objects be kept in the same position when the frame is enlarged?

Hi,I usually place some fixed and recurring objects in the corner of the frame, such as links, references, etc. It often happens that I need to extend the frame to accomodate new elements inside. When this occurs, the objects on the corner do not move accordingly and I always have to reposition them manually. Is there any solution to keep these specific objects in place? Thanks

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Robert Johnson
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Mohamed El MNew Here
asked in Ask the Community
Recovering lost files after project ownership transfer

Hello, I urgently need assistance recovering files from a project after transferring ownership. I transferred the project to another email address (under my control) for centralization. After the transfer, files disappeared.As a free user, I understand limitations in recovery options.However, I request your help in exploring any methods to retrieve the missing files. These files are crucial for my work. Thanks, Mohamed

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Roisin WintersNew Here
asked in Ask the Community
Spell check not working on the app or browser

Hi, I don’t seem to have spell check on either the app or the browser. I have gone through all the recommended troubleshooting steps and have everything enabled to allow spell check. I have also reinstalled the app several times and checked that I have downloaded the most appropriate app for my desktop. Has anyone else had this problem and is there a solution? 

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Nicole BidigarayNew Here
asked in Ask the Community
My Boards disappeared from my Miro account, and I am the owner of the Boards

Good afternoon, my Miro account is Free, and all my boards have disappeared from my account, and I am the owner of the Boards, now only one team appears in my account, attached is the message that appears asking for authorization, and I own the Boards, what do I do? Please help me! And no, I don't have another Miro account. 

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Robert Johnson
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Anne BeckerNew Here
asked in Ask the Community
Cannot delete a frame

Good day!I want to delete an empty frame, but it does not budge when I select it and click Delete. I tried to move it out of the way of the other frames, but it won’t move either.There is a post from three years ago about this issue but the suggested workaround does not work.  https://community.miro.com/topic/show?tid=4841&fid=45Now, it appears as though some frames with content (that I want to keep) have attached themselves to the empty frame that I want to delete. I tried to separate them but they wouldn’t move. I moved the contents of the “good” frames away because I want to keep them and don’t want them to get messed up while I tried to handle the frames. Now I have a few empty frames that are attached. I cannot move or delete them. Can anyone help with this one? I would be most appreciative.Sincerely,Anne Becker

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ElvaMiro
Mironeer
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Manuela.crippaNew Here
asked in Ask the Community
Fix Image Replacement Positioning Issue

When I replace from device an image of the same size in a cropped image, the new image doesn't align to the previous position as it used to. Now, the new image is centered, which forces me to readjust the position every time. Please revert to the old behavior where the new image would follow the positioning of the previous image

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Robert Johnson
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Katya Ridel1New Here
posted in Ask the Community
Помогите выбрать тариф

Hello! Help me choose a tariff. I need to be able to create an unlimited number of teams, and in these teams give access to an unlimited number of people for editing. Also so that you can create an unlimited number of boards. In this case, it is necessary that I pay for myself as one user, and the rest are simply on the team, and they do not have to pay for themselves, but so that they can also edit.

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Robert Johnson
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Sevan Lloyd PackNew Here
asked in Ask the Community
Please Help! I copied an image and now I can't see my board for the big table in the way...

Hi,  Three dots appeared, which I guess relate to my board as a whole. I pressed copy image, and now there is a version of the table I was working on, except that it is obscuring the board, and I don’t see the normal controls on the left - all I really see is this white hand…I can’t work on my board and I don’t know how to delete the table… Aaargh! Please help!

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thousand eyesNew Here
asked in Ask the Community
Support: Education Plan

Hey there,I have the following problem. My education plan has expired - since I use Miro obsessively I wanted to re-apply immediately and used the form a few weeks ago. Sadly, I haven´t got any reaction (positive or negative) back to this day.So my question is: Is there a support-email to contact directly for this issue?I should full-fill all criteria for an education plan which is why I am confused this process is taking so long (+ it is super frustrating not having the option to contact a person directly because I am not even sure if the application-form does work) Would be amazing if someone could help me!thanks in advance

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Janne MüllerNew Here
asked in Ask the Community
Miro Figma Plugin Error

Hi there,I’m trying to import a Miro Board to my Figma Workspace, but everytime I try to do that i receive an error message (See screenshot).I restarted figma and Miro, I also tried the import different boards to find out what the issue is, but so far no luck. Can you help me please?Cheers,Janne 

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NekronavtBeginner
asked in Ask the Community
Miro is not working at all for me

Hi all!When I log in, I am getting a pop up to create a team, but when I type in name and submit it I am just getting this  I can't delete account either because settings page is just blank.Tried in Brave and Chrome with same result. Mobile app tells me "No account available” and asks me to create an account from desktop.Does anybody know what can I do about it? Thanks.

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Robert Johnson
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VinciNew Here
asked in Ask the Community
What happen when I changed the plan paid to free?

If my team is currently using the paid version of Miro and if we switch to the free version, will we still have access to the Miro boards we have created so far?

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Robert Johnson
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Maud JennenBeginner
posted in Ask the Community
[RESOLVED] Estimation on Jira Cards is not visible in Jira app

Hi guys, I tried the new estimation tool on my Jira cards, but the agreed estimation is not shown within Jira or on the cards on the Miro board. Does anyone know what can be the problem?Thanks, Maud 

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AbdelRahman ShaheenNew Here
posted in Ask the Community
grad project

this is our grad project

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Maria Pedone
Mironeer
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Dennis van den BoschNew Here
asked in Ask the Community
Questions about pricing

Hi,I’m trying to contact the MIRO (https://miro.com/contact/sales/?lead_source=Contacts) sales teams for several times regarding a question on the pricing plans. Unfortunately up until now, I haven't received any reply.What the best way to move forward?Thanks in advance! 

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Maria Pedone
Mironeer
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CSMiroNew Here
posted in Ask the Community
"Comments" changed in design

I am using Miro for a research study. Today my template has changed the design of all the comments. The comments now look bigger and circular, now also with a “C” text. The colours have also changed. Unfortunately these now cover the text of some items and disturbs my study design. Does anyone know how to revert back to the original comment design? 

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StevePAMNew Here
posted in Ask the Community
[LOW-PRIORITY BUG] Cannot remove assignee from card

I am using the web/browser version of Miro.When I login to a new browser session, and attempt to remove an existing assignee on a card, I cannot.If I the Assignee button, the assignee is not listed as assigned with an X. If I assign the assignee again I then get the option to the remove the assignee and it works.If I open the card details pane, the assignee shows as assigned but X to remove the assignee is covered up by the toolbar. I cannot move the toolbar. Support team:Another issue with Cards views: 

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Robert Johnson
Robert Johnson
Robert JohnsonVolunteer Community Moderator
posted in Ask the Community
[RESOLVED] Talktracks unavailable for Visitors (i.e., unregistered users)

I just noted that unregistered visitors on a board with a Talktrack, i.e., someone not signed into a Miro account and accessing a board that is set to “Anyone with the link → Can view or Comment” cannot see any Talktracks in the Talktrack app panel.Note:If the visitor has Edit access, they can see the Talktracks in the Talktrack app panel. If the visiting viewer loads the board with a Talktrack share link, e.g., with “?playRecording=820067ee####” on the end of the link, the Talktrack does load and play.   Happening in Windows 10 and 11, 64-bit, in latest Chrome, Edge, Firefox.I have opened a Miro support ticket and will update this post as I learn more. 

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Robert Johnson
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Michael PorterBeginner
posted in Ask the Community
Recent "improvements" have messed me up - snap-to-grid and highlighting objects

Recent changes have wrecked one of my use cases. I want to be able to record videos of moving objects around to precise locations, with no visual clutter–Just the object and my cursor. First problem: The recent “snap to grid” changes have given a grid that is too fine - objects snap to the nearest 0.25 square, as opposed to, you know, the actual grid.Having too fine a grid defeats the purpose of having snap-to-grid, as I’m now constantly compensating for the quarter square thing. It’s forcing me to aim carefully instead of just getting on smoothly with the video.Second problem: Objects that I’m moving are now highlighted with a grey border–More visual clutter. I just want to grab that object and move it, I don’t want any borders or alignment guides to appear in the video. Can we have an option that turns the border off, please? 

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Jacob T. ColemanBeginner
posted in Ask the Community
Folders for Boards

I have a very large number of boards, and it would be very helpful to be able to sort these boards into folders for better organization.

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Connor Wakefield
Connor WakefieldContributor
asked in Ask the Community
Miro board loose access in 24 hours - what do I need to get rid of this?

My workshop participants are getting a pop up saying their board access will be revoked in 24 hours  - can you let me know what conditions I need to meet so that they do not see this and can use the board freely without having to sign in or see the pop up? I do not want them to have to sign in just to be clear. Thanks for helping in advance!!  

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Connor Wakefield
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ddll1Beginner
posted in Ask the Community
Plan cancellation doesn't work

You cannot cancel a plan and you cannot open a request or contact support because the login to the help center site doesn’t work. Writing this for proof of attempt to cancel.

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EFG JamboardsBeginner
asked in Ask the Community
Why is a visitor being denied access to a board and has requested to join my team?

 Hello!I’m hoping someone can give me some clarification on this please? I am currently halfway through a virtual programme with multiple modules on different days however, today I have received 3 email notifications saying 3 different participants have been denied access to 3 different boards and have requested to join my company’s Miro team in order to gain access. For GDPR, I have blanked out the person’s email address but we have identical emails for 3 different people in the same organisation.They have used multiple boards up until now and have not run into this issue but I am told they were able to use the boards in question with no problem so I am wondering 1. Why has this happened? and 2. Is there a way we can avoid this happening again?The participants taking part are not within my organisation so I’m unsure if they have created their own Miro accounts with their work email addresses. I’ve turned the discoverable option off on our account and all boards are sat within the same

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Robert Johnson
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Albano ZBeginner
posted in Ask the Community
Where is my PC work on Android App

I just need that when i work on something (a mind map) on my PC, i will find  my work on my Android App.I am going crazy to find a way!There is a way???

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ElvaMiro
Mironeer
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Daniel GuevaraBeginner
asked in Ask the Community
Cannot edit my Personal board

Hello , My personal Board was transformed to a normal board and now i cannot edit it , even if i have no other boards in my workspace. how can i proceed ?  

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