JIRA Cards are not updating

Hi ​@Leon M,

Thanks for bringing this up! I can see that you’re already in contact with Support, which is great. Just to share some additional context:

If you’re using OAuth 2.0, it’s worth noting that Auth 2.0 doesn’t support Webhooks, so changes in Webhooks won’t affect the sync. With Auth 2.0, updates from Jira to Miro aren’t immediate but should come through every hour. That said, what you’re experiencing is still not expected, so it’s good that you’ve flagged it.

In the meantime, you can try:

1. Refreshing your board: Sometimes display issues resolve with a refresh.
2. Reconnecting the integration: Go to the Jira Cards app settings in Miro and reconnect your Jira account.

Let us know if there’s anything else we can do to help while you wait for Support’s follow-up! 😊

We are using OAuth 2.0 but have experienced effectively real-time updates (2-5 seconds) since we setup the integration. Refreshing the board does not cause the Jira Card to refresh, even next day. Performed additional tests and sent details to the support team (thanks for the speedy follow up earlier today) and will share here for visibility.

- If I add a new Jira Card for one of the tickets in question to the board, that new Card shows the current state of the ticket. If I add a Card for the same ticket to a new board, it also reflects the current state of the ticket.
- If I then edit the source Jira ticket, the new Card on this board does not update, neither did the old Card. Expanding the ticket once again shows the edits in the Edit Jira Issue modal. But, the Card for the same ticket on the other board does update with the edits.
- We now have 3 Cards for the same ticket on 2 boards reflecting 3 different states of that ticket.

Hi ​@Leon M,

Thanks for the detailed follow-up—it’s really helpful to see the specifics of what you’re encountering. To ensure this is thoroughly investigated, I’ll convert this post into a support ticket so our team can look into it further.

You’ll receive an update directly from the Support team in your inbox as they work through the issue. Feel free to share any additional details with them in the meantime! 😊

Correction. Turns out we are using OAuth 1.0 not 2.0.

Hello, I am encountering the same issue, can you please support me with that? Thank you!

Hi ​@Pav123 ,
The root cause of our issue was the owner of the board was no longer active so it couldn’t authenticate to run the automatic updates.
The solution was to change the owner to an active user. Once changed, the auth worked and cards were updating again.

Hello ​@Leon M , thank you a lot for your reply! That is unfortunately not the reason, I am the owner of the board so that is not the issue. Do you have anything else in mind? Is there at least any option to do a bulk update of the cards? (select them all and update)

I am not aware of any method to do a forced refresh of a card. If the integration is working, it’s automatic. 

The Miro support team was very helpful to sort out and find the root cause of our issue. Have you submitted a ticket with them yet?

Hi ​@Pav123,

Thanks for the update! Since the issue isn't related to board ownership, here are a few other things to try:

1.  Try disconnecting and reconnecting the Jira integration within Miro. Sometimes, reauthorization helps refresh the sync and resolve issues like this.

2. TTry adding a Jira card to a new board and check if it syncs properly. If the problem persists on a new board as well, this could help confirm if the issue is with the integration itself.

It might also be a good idea to submit a ticket to Miro Support if you haven’t already—they were able to help resolve similar issues for others.

Let me know if you need further assistance! 😊

Good morning guys & ​@Eca , spotted this thread and was wondering if there has been further progress on the reason for Jira Card / Planner Board Cards not updating? I have followed the steps detailed above...Currently using OAuth 2.0.

1. Checked the board owner has an active account ✅
2. Disconnect and reconnect to the Jira application ✅
3. Refreshed the board ✅

I updated the tickets via the expand link in Miro, the status doesn't change on the card(s), when I create a new card the updated status is shown, I cant understand why its stopped working. I have added an extensive number of card to enable a Tribe wide BRP session and cannot go in and create them all again as I have already spent significate time updating the board originally. 

Unsure what to do now, if this continues I’ll need to suggest another tool for these Planning events as Miro isn't fit for purpose if it doesn't auto update. 

Any help/ suggestion would be appreciated 

Hi ​@Ian Lafferty 

Thanks for sharing the details. Given that you’ve already tried reconnecting the integration and refreshing the board, and the issue is still happening, the best next step is to reach out directly to Miro Support. They have the tools to investigate deeper and can help identify what’s causing the sync problem.

If you need any help submitting the ticket or want me to escalate it internally, just let me know!