[RESOLVED] Pen Drawings disappear when zooming or navigating

I also have the same problem. All my drawings have dissapeared((((

@z-vi & @irikrid -

I’ve experienced the same behavior right now when trying to reproduce the issue on Google Chrome with a Windows 10 PC. I’d suggest one of you open a support request with Miro here as this looks like a bug: Submit a request – Miro Support & Help Center

Kiron

@z-vi / @irikrid / @Kiron Bondale - I am seeing the same behaviour and will open a support ticket.

What happened when I first made some Pen drawings:

When I closed and opened the board again:

Update from Miro support:

Thanks for getting in touch with us and reporting the issue with disappearing pen writings! 

I'm afraid that currently, there's an bug on our side that causes this behaviour. The good news is that the team is already aware of the issue and is currently working on a fix for it. We're bringing our sincere apologies for all the inconvenience it causes! 

We'll definitely keep you updated on the progress. Please, bear with us! 

@Robert Johnson and @z-vi -

The fix looks good to me - I just tried it with the board I’d used to reproduce the original reporting of the issue and it is working correctly now.

Kiron

Hey, 

I’m sorry to post here to this issue, but some of my colleagues and me experience this issue now for the first time (in the EU).

It does occur on every board (no matter if empty or not), on iPad Air 10.2, iPad Pro 9.7, iPad 8 and a Lenovo Thinkpad 2in1, all with the *newest* app-version most or second most latest system-version. No update has happened before the behavior changed. 

Logging out and back in does not appear to help.

Additionally opening the boards in a browser on iPads yields the same problem.

@Julius S - I would suggest reporting this to Miro support:

Learning center → Get help → Support

I have the same problem with my iPad. I deleted the app and reinstall but nothing has changed. Especially when I write with Apple Pencil dots seen 1 second and disappears immediately. When I zoom in dots start to be seen. Please resolve this problem because we couldn't write fluently because of this bug.

Osman Tuncay Ağar wrote:

I have the same problem with my iPad. I deleted the app and reinstall but nothing has changed. Especially when I write with Apple Pencil dots seen 1 second and disappears immediately. When I zoom in dots start to be seen. Please resolve this problem because we couldn't write fluently because of this bug.

I have the exact same problem on my iPad. It only started recently. Please fix!

Yes, I’m having the same issue for the last two weeks or so, randomly started… making it very difficult to write maths/science equations and annotations on graphs as they just vanish as soon as I’ve drawn them. 

We are having the same problems on our iPads since 2 weeks.

Dear @Robert Johnson 

As you can see above, we still have an issue with our iPads. I see [Resolved] in the title. Please change the status because nothing has resolved. We still have a problem. Please fix this issue as we are not able to write effectively. @Marina 

@Osman Tuncay Ağar - This is unfortunate. A fix was put in place. I validated the fix was working for me and when no replied to the contrary, the post was marked as resolved.

A support ticket has been updated in your name. If you would please update this post with what support tells you it would be helpful for the rest of the community.

Thank you very much @Robert Johnson . According to the response from the support team, I will keep the rest of the community informed of the developments.

Dear @Robert Johnson 

After the last update my issue was solved. There is no problem for now. Thank you for your help.