Ask the Community

Hello,On the Section “Starred” boards, I normally was able to see all the boards that I starred from my organization members and even from external members of my organization.Today, I’m just able to see the starred boards from my organization.I need to have access to starred boards from outside my company. I was able to access one external board and I saw that it’s still starred but I don’t see it in my list.I think there is like a filter applied on my “starred board list” that just let me see my organization’s boards.Thanks.

Does Sidekick use data from your boards to learn?  Specifically, is data and client information on a board, when using sidekick potentially comingled with other data?  How confidential is the data? 

Goodday, we've been using Miro for about 3 years now. But since last week ( or last 2 or 3 weeks ) all users receive daily update and weekly update mails, out of the blue. A lot of people report the emails as spam, which creates a situation that people who really need to receive notification email dont receive their emails. Did something changed? and if something is changed, how can i turn that change back 😁

My team and I are starting to use the Planner for Jira functionality in Miro for our PI Planning sessions. Since multiple teams collaborate on the same board at once, I wanted to confirm: Can several users make updates in the same Planner for Jira widget simultaneously (for example, moving or editing different Jira issues at the same time, making edits to the widget)? What happens if two people try to edit the same issue at the same time? Does Miro or Jira prevent conflicts, or does the last edit overwrite the other? Are there any best practices for large groups collaborating in the Planner

Hello,I'm experiencing an issue with the YouTube video embedding feature in Miro. Normally, when I copy and paste a YouTube link into the Miro board, the video player appears automatically. However, as of today, this function has stopped working.Now, when I paste a YouTube link, it only shows up as a regular link with a thumbnail image, not as an embedded video player. Strangely, the YouTube videos I previously inserted are still displayed correctly and work as expected.I’ve tried refreshing the page and using different YouTube links, browsers, and devices, but the issue persistsCould you please help me resolve this?   

When exporting a frame as an image I will get a 2 pixel white line on a random edge of every image. It does not matter what size the frame is and what quality it is exported as (it’s even present as a vector). The only work around is to match the board background color to the frame color, which is not intuitive. Anyone have a solution to this?The image below showcases the issue on the exported jpg. 

How I can’t print on the paid plan? Do I need to be the owner of the board as well?

I got an email for my education Miro account to renew the account for the next year. However when I click on the given link, I get an error message. Then the website redirects me to the homepage of the miro website.  My account needs to be renewed before 31-10. Can someonebody please help me? I don't want to lose all my boards… Norah

I need to recover 2 invoices from our account that has been cancelled i can’t access the billing tab now on the free login. 

Hi!Is there a way to … after having manually resized a text box … to make it go back to auto adjust horisontal size based on the amount and size of the text?

When I attempt to use bulk mode it fails.I’ve tried it with the desktp app and several borwsers without success.I’ve tried in incognito mode as adivsed by Miro support, with no success.It sumply just end up with all the fields as one lump of text in in stcky note.Also, the amount of characters being copied is minimal, nothing near 1% of the limit  

Our team was conducting a two-session educational workshop, and we added several participants to collaborate temporarily on a shared board. We believed that these participants would join as guests, as allowed under the Starter Plan. However, the system registered them as team members, which automatically triggered an annual subscription charge for each of the 25 added users, and 2.674 dollars were charged from our credit card. This was an honest mistake — these participants are not part of our organization, and their access was limited to those two workshop sessions. As a small, independent educational lab, we are unable to cover this large annual expense, which would seriously affect our financial stability.We also wish to clarify that we chose the annual plan precisely because it offered a lower rate, not realizing it could expose us to this kind of situation. Had we known that temporary collaborators could trigger annual charges, we would have chosen a monthly plan instead.Please he

Hello,I’m a new user. I login and see the dashboard at https://miro.com/app/dashboard/. A popup asks if I want to join my org. Of course I do so I click Ask to join. The popup won’t go away and I reload the dashboard and it is still there. We have a corporate license. I just want to start but can’t get rid of the popup. I searched online - how can I just get started? Seems support is hard to find or lacking behind lots of logins etc.Should note that I’m a corporate user, corporate license, and just using standard web / Chrome.Thank you.

Ich möchte eine Struktur an in einer X-Achse spiegeln. Drehen geht, die Texte stehen dann auf dem Kopf. Kann man spiegeln? Gibt es diese Funktion?

In order to comply with U S Department....registering from platforms from Cuba, Iran, North Korea and so on.I am in Germany. Even it is not possible to submit a support ticket alltough I have a Consultant account. What can I do to get access? Any ideas? 

Hello, I would like to ask the help of the MIRO Support Team. Last week (on the 8th of Oct), my colleague accidentally added four extra members to my MIRO team.I deleted them within an hour, but I still received an invoice for an upgrade and the system wanted to charge me $90. We did not use this option at all, because, as I said, I deleted the members. Please cancel the latest invoice, as we would like to remain on the 20 USD per month package for one member.Thank you for your help.Best regards,Laura Lauber

Dear Miro Team,I work as a teacher in Ukraine and I really fancy using Miro with my students! I have recently heard from a college that Miro offers the premium version for Ukrainian Educators for free. I would be very grateful if there is any chance to receive free access to Miro in order to create boards for my students.Thank you in advance!

I can copy a style but ctl+v does not work and the “paste style” option is missing from the menu.Please help! 

Hi, I'm creating process maps in Miro and when I right click and 'copy style' on a flow chart shape then right click another flow chart shape and do 'paste style’ nothing happens. Same with trying the key board shortcuts too - any ideas? I am using this feature correctly, is it not for flow chart shapes?

I am unable to use "Flip Card" feature using objects (E.g. Sticky notes). Could you kindly update this feature?This will help us in using activities on one side before showing the actual image on the flipped side.

Hi Miro,Since the most recent update (1 day ago), version 3.25.30240902, the Apple Pencil double tap feature is broken. Can you look into fixing it?Thanks so much for all you do! (I appreciate you and this app!)Cheers,Sean

Dear Miro Support Team,My name is Oleksandra, a private language tutor from Ukraine. I’ve been using Miro to create engaging educational content and interactive lessons for my students, especially younger learners.I recently found out that Miro provides free premium access to users from Ukraine in light of the ongoing situation. I would like to apply for this opportunity to further enhance my teaching experience and offer even more dynamic and structured lessons.Miro has become a valuable tool in my online classroom, and access to premium features would allow me to make even greater use of its capabilities.If any verification is needed, I would be happy to provide supporting documents. Thank you for your commitment to supporting Ukrainian educators during these challenging times.Warm regards,Oleksandra Metelskametelskaoleksandra6@gmail.com

The Miro add-on for Google Meet is not starting. Is there anything I can do to fix it? I have tried deleting browser data and cookies but it still does not load. Any help would be appreciated. 

Why does the text twitch at the end of the chair when using the pencil tool, but not when using the smart drawing tool (or something like that)?

Hi all,I have been doing some trainning on Miro Academy and I would like to know how I download my certifications. My company need these certifications to prove my trainnings. I just saw the badges . Regards,Bharat Parmar