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Ask The Community

Discover the power of direct conversation with the Miro Community. Find solutions & connect with fellow Miro users for tailored advice & invaluable support!

  • 7,821 Topics
  • 26,268 Replies
7821 Topics
W
WonderDude234New Here
asked in Ask The Community
Why is Miro charging me for a third member when I've only used 2 of 3 paid users?

Why is Miro charging me for a third member when I've only used 2 of 3 paid users? 

71
ElvaMiro
Mironeer
12 days ago
Jake Wysocki
Jake WysockiContributor
posted in Ask The Community
Ctrl+L is not working to lock items for me or others on my team

For the past few weeks, I have not been able to use the Ctrl+L shortcut to lock selected items on the board. I do this all the time while running virtual trainings and this is getting in the way of my workflow. I have others on my team using the Miro app and they have the same issue. I am using Edge myself.I have been able to use Ctrl+Shift+L to lock items, but only when I am in the app-mode of Edge (no search bar), and reportedly this works for my teammates who are using the Miro app. This is better than nothing, but much worse that Ctrl+L! Is anyone else experiencing or able to replicate? (e.g. can you use Ctrl+L to lock items?)

884
J
12 days ago
D
debsNew Here
asked in Ask The Community
Board says "This board is no longer shared, or has been removed"

I tried to open an old board on my (only) account and got this notification saying “This board is no longer shared, or has been removed”. I can´t find it in the list of boards in my team. How can I recover it?I use the free version of Miro.

192
D
12 days ago
Parhammer
ParhammerNew Here
asked in Ask The Community
The board does not function correctly in the Mozilla Firefox browser

The board does not function correctly in the Mozilla Firefox browser (as shown in the screenshot). It works fine in Google Chrome, but I prefer using Mozilla. Could you please help me to resolve this issue? 

121
ElvaMiro
Mironeer
12 days ago
K
KseniaKNew Here
asked in Ask The Community
Audio

Hello) I used SoundCloud as a tool to upload my audio materials to the miro board, but now i cannot turn on the audio on the bord( What’s happened?( And i asked my friend, who also used SoundCloud and it doesn’t work as well anymore on her board. What should I do? Or it is just technical problems, that are gonna be solved soon?

251
ElvaMiro
Mironeer
12 days ago
A
Anna BunazivNew Here
asked in Ask The Community
Audio

Hi. I use SoundCloud to upload my audio materials to the Miro board, but now the audio doesn’t play obthe board.What should I do to fix it?

291
ElvaMiro
Mironeer
12 days ago
N
Nina_AbudikhinaNew Here
asked in Ask The Community
Embedded youtube videos are not playing.

Hello. I have a problem. When I embed a youtube video on the board and try to click the play button, the video is starting to play but it’s mute, then I try to click the unmute button in the embedded video and happens nothing. The button doesn’t work, I can’t pause, mute or click the timeline. How can I fix it? And that happens with everything I embed - youtube/wordwall. Nothing works on the board.What I’ve tried:To unmute the embedded video in Safari (didn’t work) I tried to embed the Iframe code of the youtube video (didn’t work) 

181
ElvaMiro
Mironeer
12 days ago
J
James BantilanBeginner
asked in Ask The Community
Late. Business plan Free Trial Cancelation

Hello! Everyone, I would like to ask for help. I forgot to cancel my free trial for the business plan and I automatically got signed up for the monthly business plan, is there anyway to cancel this? The business plan subscription is too expensive for me to afford. Thank you very much for your time!

333
J
12 days ago
J
Joan SeamsterNew Here
posted in Ask The Community
Disappearing Sticky Note Colors

The text of the notes is still there, buy the background color had disappeared. I just reset the colors, and they have again disappeared. NEED HELP

2777
ElvaMiro
Mironeer
12 days ago
C
Christos ChantzarasNew Here
posted in Ask The Community
E-Mail change incomlete

Dear Community, I changed my e-mail address due to switch between universities, but still receive notifications only to my previous e-mail address. Who can I resolve this? Best, Christos

72
C
12 days ago
J
JakebWilliBeginner
asked in Ask The Community
Didn't cancel my free trial

Hi everyone.I did the business free trial for personal use as I am a student and needed to export higher quality photos for my exam, and I thought I had cancelled my trial but it turns out I didn’t and I just got charged for $192 for the 1 year business plan. I really cant afford this, it took a huge portion of my personal savings. I don’t have an income as a student. Please help! I need to cancel my subscription and I cant afford to pay this! Im desperate.

131
ElvaMiro
Mironeer
12 days ago
A
Asri ChristineNew Here
asked in Ask The Community
HELP! Forgot to Cancel Free Trial

Dear Miro Community & Team, I just opened my Miro and realized I forgot to cancel my free trial :( It is Business plan so it’s very expensive and I can’t afford to pay for this mistake. As you notice, I tried the free trial using personal email so it is not paid by my company at all (although it’s for work purpose). My salary can’t cover this :(I really need your kind support to help me cancel all the subscription & the outstanding. Please. Thank you very much!

18912
ElvaMiro
Mironeer
12 days ago
H
HE2Beginner
posted in Ask The Community
Chrome extension error: "Oops..It seems you don't have any Miro accounts"

Getting this error when i try to use the Chrome extension from Miro.  I have uninstalled it and reinstalled it and made sure I’m logged in to Miro for that browser. Also tried different browsers.What else can I do to troubleshoot this?  

38822
D
12 days ago
E
EugeniyaNew Here
posted in Ask The Community
при экспорте в pdf исчезает текст и отображаются только ссылки и html симовлы

Привет!При попытке экспорта документа в pdf отображаются ссылки и некие символы.При экспорте в jpg все ок, но работаю именно с pdf документом, чтобы сохранить переход на нужные ссылки. Данный документ был в порядке и экспорт в pdf тоже работал, но после многократных правок и экспорта ситуация такая как на скрине ниже.Ноут перегружала, кеш чистила, пробовала создать такой же новый документ - проблема воспроизводится.Можно ли что-то сделать? 

150
E
12 days ago
C
Clemens PrerovskyNew Here
asked in Ask The Community
Story Point sum for Bigroom Planning / Sprint Planning

Hey,we currently use Miro to visualize the outcome of our Bigroom Planning to synchronize 14 development teams with internal and external stakeholders. I’ve googled it and searched the forums, but can’t find a way to automatically summarize story points. I only found several feature requests on the community forums with most of them being 3-4 years old.However, at Miro’s Canvas 24 event I saw a feature that looked like it could summarize data (e.g. calculate sums of story points). Is this out yet, or do we still need to calculate the sums by hand?Thanks!Clemens

130
C
12 days ago
R
Randy Kendel
posted in Ask The Community
Alignment

It would be nice to be more easily align things. Being able to multi select shapes and align them   

44869
C
13 days ago
K
Kevin_ovrlNew Here
asked in Ask The Community
Text limit is broken

I think that this problem isn’t new as I have noticed topics from almost a year ago that mentioned the same issue. It is very simple:I copy text on the miro board into a new text box The text pasted contains exactly 2232 characters, which is clearly lower than the 6000 characters limit The text doesn’t contain any  url, link, or formatting beyond bullet points So only plain text and bullet pointsAnd yet, I cannot do anything with this text. I cannot indent bullet points, add text, etc. I always get the “Your changes cannot be applied as you have reached the text limit.”.So basically I’m completely stuck in my work because of this obvious bug (all the information above point to a bug and nothing else).This never happened before and since an hour ago, it pops up everywhere. Can someone from the team help on this, because this is directly impacting my work, and I can’t figure out how such a problem could arise on such a basic feature.Thanks,Kevin

4245
N
13 days ago
M
Marcus SchwindtNew Here
posted in Ask The Community
Increase textbox limit with lists (reached by only 500 characters)

Hello!Please help me with the character limit of the text-boxes (especially with lists it’s reached with only 500 characters)  because it really disturbs my whole workflow with miro every day, over and over! I can't work with my clients because they can't use it on their own, they get stuck too.I can't understand why you put such a low limit on text-boxes, it make no sense. It make no sense to put a limit at all in a tool like miro!And I have seen a lot of other people in the community with the same issue and they all are very disappointed and are willing to change to an other software only because of this issue. We need a solution!So pleeeease help us and get rid of this limit or set it up to a much higher level.I know the limit is 6000 characters but with a list I reach the limit with only 500. Maybe its a bug but it happens every day over and over so but please solve this problem!!! I can’t work like that and my clients neither!Thank you very much!Marcus

5517
N
13 days ago
V
Vanessa ToyeBeginner
posted in Ask The Community
Starred Boards Missing

I have a number of boards starred from different teams that I’m not a member of. Usually I can access all of them from the “starred” section of the Home area but now it seems that any starred section only represented the starred boards from that team. If I go to the starred boards from a direct link, they still clearly show starred for me.What the heck happened with access rights and quick access? Is this a glitch of my view or a general change to how Miro operates?

1938
Robert Johnson
13 days ago
P
Pawel PNew Here
asked in Ask The Community
Paused account, cannot unlock boards

My account is paused. My boards are all locked. I don’t have a need for a Business Plan at the moment, but I was locked out of all my boards! This is outrageous! It should take me back to a free plan where I can still use Miro within limits. Now, I only have the choice to pay or give up all my boards -- which I will do, because I don’t want anything to do with a platform that uses deceiving techniques like this! 

101
Robert Johnson
13 days ago
N
Nancy YoungkinNew Here
asked in Ask The Community
Bullets Missing

I am new to Miro. I am creating my first board not using a template, just basic shapes as text boxes, replicating a board I originally created in Milanote. I am going to be using bullets quite a bit, but the option to add bullets doesn’t appear to be available anywhere. I tried following instructions I found online, but still no bullets. Am I missing something? Thanks!

221
Robert Johnson
13 days ago
E
Evolanca SlayBeginner
asked in Ask The Community
[Copy as Image] resolution issues...

I used my Miro boards to sort and arrange pictures in the past to than process them further in photoshop.My whole workflow suddenly broke because the “Copy as Image” function is not working correctly anymore… In the past it produced the image exactly in the resolution like it was on the board and now it lowers the resolution down to around 1000px… Downloading with the frame is no option for me because I need the exact resolution and the download option does not offer custom size or exact size… In my case I have a 3x3 grid of 9 1024x1024px. That is not even 4k or any super resolution. I need to be able get the correct size back, so I can throw it into my photoshop slicer. Since I process hundreds of grids like this, manual resizing is no option and a pain in the but. I have a paid consultant plan.Left original and right is the outcome… 

653
E
13 days ago
ANDREY TATARENKO
ANDREY TATARENKOBeginner
asked in Ask The Community
Miro rebuild from background state

I run it on 24Gb Apple M3 and keep wondering, why Miro rebuilds all my open boards every time I bring it upfront from background state?It takes me up to 1 minute just to obtain information on demand. It get’s even worth if I have to switch to another board, which gives extra latency for the board refresh.The same routine in Figma for instance is handle smoothly. All the projects are available on demand with no latency being uploaded on startup. No matter how many projects I keep open

70
ANDREY TATARENKO
13 days ago
M
Mohammad GharehyazieBeginner
asked in Ask The Community
Miro roadmapping template (monaco gp roadmapping)

Hello Everyone.I have just started using Miro.Basically what I exactly need is the template to what they demo on their page (https://miro.com/teams/product/). It is an animated demo and the title of their file is Monaco GP Roadmapping. It has two tables, list of tasks and the timeline, it handles assignees and everything.I searched a lot and could not find a ready template that works that way. What is worse is I have no idea how to customize a template to work that way either. The basic Roadmap template by Miro also only handles dates, no assignees or priorities.Any help is appreciated.

366
Eca
Mironeer
13 days ago
M
Matheu ChambersBeginner
asked in Ask The Community
Login process

WHY….! I use Miro every day, and each day I open a board, and then use the button provided to login.Why, Oh why, does this process then successfully log me in, but then take me into a different board than the one I started on…! Do you understand how annoying this is… Please please please can this be fixed...

301
Eca
Mironeer
13 days ago
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