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Question

Wrong team profile

  • Nov 10, 2021 4:32 PM UTC
  • 2 replies
  • 126 views

Hi, I guessed I screwed this up somehow, but maybe someone can help. I use Miro both for personal stuff and for work. Now I was meant to upgrade my WORK-teams account to a multiple-team subscription, but somehow I actually upgraded my personal account. Well, no problem I thought, I’ll just move the boards around, and then change the names of the teams and thus switch my personal/workaccounts aroundand VOILA - I should solve the problem I created. 

But no… Now it seems I can change the name of the team on the free-version, but somehow I can not do the same on my subscription. And then again, I do not understand why my personal free-account is in any way connected to my work-accout, they should be completely separate :thinking: Have I interlinked them somehow? I just cant figure this out :D Could someone just swing a magic wand, and fix this, please?

2 replies

Kiron Bondale
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  • Volunteer Community Moderator
  • Nov 10, 2021 11:19 PM UTC

@Jenny Cederqvist -

It might be best to have Miro support help you through this as it may involve reconfiguring user accounts and moving access rights between them. You can open a support request here: Submit a request – Miro Support & Help Center

Kiron


  • New Here
  • Nov 2, 2026 5:17 PM UTC

That sounds similar to something that has occured to me but two accounts appear to have just merged for no apparent reason.