Hello Miro Support Team,
I'm experiencing an issue with AI credits on my Education plan.
Account details:
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Plan: Education (active)
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Role: Team Admin
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Team: Education team
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Team members: 65 (64 full members, 1 guest)
Timeline:
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October 2026: I actively used Miro AI throughout the month without issues.
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October 31: AI stopped working and displayed a monthly credit limit error.
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November 1: I did not use Miro AI.
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November 2: I attempted to use Sidekicks, but the same error appeared:
"Your team has reached the monthly AI credit limit. To keep using Sidekicks, get more AI credits or wait for them to renew."
What I've verified:
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My Education subscription is active.
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I'm logged in as Team Admin.
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Sidekicks and Miro AI features are enabled in the administration settings.
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The error persists after the monthly renewal date.
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I haven't successfully generated any AI content in November.
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I cannot find a credit balance or usage history in my Education account.
According to Miro's documentation, Education AI credits renew on the first day of each calendar month.
Could you please investigate why Sidekicks is still unavailable, verify my team's November credit allocation and usage, and help restore access?
