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Dear Miro Community & Team, I just opened my Miro and realized I forgot to cancel my free trial :( 
It is Business plan so it’s very expensive and I can’t afford to pay for this mistake. As you notice, I tried the free trial using personal email so it is not paid by my company at all (although it’s for work purpose). My salary can’t cover this :(

I really need your kind support to help me cancel all the subscription & the outstanding. Please. Thank you very much!

@Asri Christine - The support team will be able to assist you with billing related issues. You can contact the support team thought the support form by following these instructions:

https://help.miro.com/hc/en-us/articles/360020185799-How-to-contact-Miro-Support#h_01F010RXA0E1S9C0WFQYX75R6C

 

@Robert Johnson Thanks for the prompt response, Robert! I have created ticket (#687612 and #687617), I really hope the outstanding & previous payment can be cancelled & I can change to basic plan. Thanks a lot! Really need help on this.

Hi, the same thing happened to me. Did you get support?

Hi @Bianca Marink 

 

I will convert your comment to a support ticket so you will be assisted immediately. 

@Eca 

hello please help me, I forgot to cancel the free trial that expiredyesterday, I didn't even use 7 annual licenses I'm desperate I can't pay that amount, help me cancel the subscription

Hi @ELDER 

 

I saw that you sent me a DM, and I've already replied there to help you out! If you haven’t had the chance to check it yet, feel free to take a look.

 

In the meantime, it might be quicker to reach out to our awesome support team directly. They’re super helpful with these types of issues and can assist you with canceling the subscription. You can contact them here: Miro Support.

 

Let me know if you need any more help—I’m here for you!

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