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Ask the Community

Discover the power of direct conversation with the Miro Community. Find solutions & connect with fellow Miro users for tailored advice & invaluable support!

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  • 29,326 Replies
8730 Topics
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Phylla MagallanesContributor
asked in Ask the Community
Some pages of PDF missing when extracted

Extracting PDFs had been smooth and fast, despite having more than 50 pages to extract, sometimes more than a hundred, until today. I tried extracting PDFs today, but the extractions had been very slow and some pages are missing. Sometimes it shows an error, forgot the exact text, but it has something to do with the type (document), if I remember it right.I never encountered this error in the past. What could be the cause of the error and the slow extraction, and how can it be solved? I need to do this thing multiple times in a day on a daily basis for my work.

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Robert Johnson
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Janne LangøNew Here
posted in Ask the Community
Decision wheel

Do you have problems with landing decisions in your workplace? So do we! I have an idea for how we can make decisions at my workplace, without having to have long, drawn-out meetings. It goes as follows: Every stakeholder prepares a short pitch to what is the right decicion based on their point of view. They write one-two sentences in their section of the decision wheel. After everyone has pitched their point of view, everyone gets to put a marble in any of the sections of the wheel - the decision they believe is the correct one. If there are more than one section that has the same amount of marbles, all other sections of the wheel are removed, and they have to vote again - only amongst the sections that are left on the wheel. I am picturing that the wheel follows the laws of gravity, meaning that the section that gets the most marbles, ends up at the bottom of the wheel. I would love to create this decision wheel in Miro. Does anyone have any tips or templates for this? 

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Daniel ProbetsNew Here
asked in Ask the Community
Adding story points to a jira task card - not working

I have both tasks and story issue types in my team’s Jira.  I’m looking to make use of the Estimation feature, but I am unable to add story points to issues that are type = task.  I can add them manually to tasks in Jira, but this is highly inefficient! Is this a bug ?

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WenyiNew Here
asked in Ask the Community
Can't reopen the closed tab in Mind map template?

Hi I think this is a system error of some kind but I tried everything to fix this:So I use the mind map template and making a diagram, but if I close/fold the tabs? I can’t reopen them, it is frustrating, only the number left in there and no matter where I click it stays closed:  hope I can find a solution here! Thanks!   

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SteveDINew Here
posted in Ask the Community
Jira Card integration error message in Timeline Table

I'm having trouble with the Jira Card integration using the "End Date" field from Jira to create an accurate (and sync'd) timeline using the Timeline Table. The Start Date field works as expected, but End Date does not. I have checked and seem to have the exact same configuration and permissions for End Date as they are for Star Date so I can't figure out what the issue is.  Error messages is:"Failed to update integrated cell value. The required fields to update this information are missing from the Jira issue screen. Please contact your jira administrator to update the screen configuration." Screenshots below:Any help is much appreciated!

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Leanne UssherNew Here
asked in Ask the Community
I lost my boards which I own

I lost access to my account and my boards. I can log in a view other team mates, but mine is gone. There were years in which I didn't use it, but now I want to use it, it is gone.

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Tony GeorgiadisNew Here
posted in Ask the Community
Jira cards don't show up after converting stickies

Hello community,We've been recently having problems with the Miro/Jira integration. Specifically, when attempting to convert Miro stickies to Jira tickets, the tickets get created in Jira, but the Jira ticket box doesn't appear on the Miro board, and the original Miro sticky doesn't go away. We’ve tried reconnecting the integration but that didn’t do the trick.Has anyone else faced a similar issue, and if so, have you found any fix for it? Thanks in advance.Best wishes,Tony Georgiadis

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Haroon HustlerNew Here
posted in Ask the Community
[KNOWN BUG] Board Content Disappearing - not recovered in board history

I am tired... From the past 5 days, I was building a detailed pitch deck for my today's meeting, and yesterday night when I opened it just to check if everything was good, I saw everything was deleted and I panicked at that time. Then I went to the board → history and undid all the work and re-arranged the whole presentation again, which took me hours. Now I woke up and saw it got deleted again. What is going on? I have to restore it again from history, and now it's just dozens of messy versions. Can the Miro team restore my exact board? I can give the exact timing and name of it. Board name: Senne Jackson (Planning)Timing when it was good: Around 5:05–5:10 AM, GMT+5 I have a meeting in 50 mins... Would highly appreciate it if they can fix it.

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Kenneth Ritley
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joanne_PBeginner
posted in Ask the Community
HELP or SUPPORT

Does anyone know how to contact Miro Support ?? On the post https://help.miro.com/hc/en-us/articles/360020185799-Contacting-Miro-Support They have an email address that doesn’t work?  Your message wasn't delivered to support@help.miro.com because the address couldn't be found or is unable to receive email.

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VictorbklNew Here
asked in Ask the Community
elements disappeared

all elements disappeared

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Roman Pelc
Roman PelcNew Here
asked in Ask the Community
Battery Drain Issue with Miro App on MacBook Devices

Hi everyone,Has anyone experienced battery drain issues when using the Miro desktop app on MacBook devices?One of my colleagues recently reported significant battery consumption while the Miro app was running on his MacBook. I remember similar issues being mentioned in the past, and I’m curious whether this was a known bug or if others are currently facing the same problem.If you’ve encountered a similar situation or have any insights, I would appreciate it if you could share your experience.Thank you,Roman

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Roman Pelc
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Center CallNew Here
asked in Ask the Community
My Account have already done for a month payment w/o any upgrade level from Miro interface !

I have received a payment notification from the Miro Team via Google email (invoice) and a payment confirmation from the bank.However, it seems that my associated account has not been activated with the one-month subscription plan.What should I do?I log in using my Google account: [REMOVED]  

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Robert Johnson
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Deborah TodNew Here
posted in Ask the Community
Stickies Capture featuring missing on iPad

I’m using the Miro iPad app with a free team workspace.  Miro AI seems to be enabled as I have access to the AI features when I tap on the icon.  I trialled some of them a few days ago so I have access to AI features.  The app is fully updated.  However, the Stickies Capture feature does not appear in the toolbar with I tap the plus sign.  I’ve confirmed I am in a team workspace and not a person one.  I’ve tried the obvious things of restarting the app and reinstalling it.  When I checked the AI settings on the Admin Console.  The only toggle available is the “use data for Miro AI improvements” which is turned on - there were no other options related to Miro AI features there.Can anyone help me with what I am missing as I understand the feature should be available even for free account.

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AlumniNew Here
posted in Ask the Community
Partial refund

Hi Miro team,I hope you're doing well.I'm reaching out to let you know that we recently canceled our annual subscription, which was automatically renewed in May. We made this decision because the platform has not been meeting our needs as expected over the past few months.Since the cancellation happened shortly after the renewal, we would like to ask if it’s possible to receive a partial refund for the amount paid.Thank you in advance for your attention. I look forward to your response.Best regards,Ensina Brasil.

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Zhong Zhong SuBeginner
posted in Ask the Community
does business plan have free license

hi, would like to check, in business plan, can I invite a member with Free license, instead of full license? 

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Mironeer
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kip.kopperNew Here
posted in Ask the Community
Update the billing

Good afternoon! Today I got a billing - 20 $ because Miro was used by me and one more user. The second user won’t use Miro anymore, I deleted him. Why the bill is still 20$? If this month only 1 person (me) will use it.

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scott bartlettNew Here
asked in Ask the Community
drag and drop excel files

hi there, ive been using a board to share excel files for quite some time. They used to load as a snap shot of the sheet, and you could click on the icon and download the file.  Just what i was after. Now when i drag and drop a excel file into the board, it shares its as a editable table, which I'm not after. Can someone advise how to get back to the simple file that can be clicked on to download please as the editable table isn't what I'm after 

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ines sendraNew Here
asked in Ask the Community
board dissapeared

Hello everyone,I’ve lost access to a Miro board and need help recovering it. Here are the details: Original link: https://miro.com/app/board/uXjVIzm9ghs=/ When I open it, I get “Board does not exist” (it may have been deleted or never existed). I’m on the Free Plan, so I don’t have version history or paid features. Steps I’ve already tried: Logged in with the correct account (Google) Switched between all my Workspaces/Teams—no sign of the board Checked the Trash (https://miro.com/app/boards/trash/)—it’s not there Cleared all filters in my board list—still nothing Pasted only the BOARD_ID into a “clean” URL (https://miro.com/app/board/BOARD_ID/)—no change I didn’t export a PDF/PNG beforehand, so I have no local backup. Does anyone know how I might restore this board? Could a moderator or Miro staff check the internal backups and help me recover it?Thank you very much for any assistance!  

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Fabíola LobatoNew Here
asked in Ask the Community
Cobrança

não entendi pq recebi uma cobrança de 403 reais e tenho outra parcela de 403 para 26 de junho. Ao assinar, o plano custava 70 reais por mes. Aguardo antes de fazer o cancelamento. Obrigada

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Charles Collin
Charles CollinContributor
posted in Ask the Community
Stuck Submenu APP 2025-06

Hi there,it happens a couple time, and I wanted to report this behavior which is frankly not userfriendly.I don’t know why, when I click on one of my “space”, it jump into that space, and I have no quick button to get back to the overview of all of my “spaces”. Here is a screenshot: Where is the button to get backt to all of my spaces ? The “+”, or the “...” arn’t helpfull..This is the board with the overview of all my spaces thanks, CC

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Emma StevensNew Here
posted in Ask the Community
How to synch Miro table activities (not cards) to Wrike and/or Monday?

Hi, we have some roadmap info in a table/timeline view in our Miro spaces (screenshot e.g. attached).  I now want to integrate this with our PM tools either Wrike or Monday.com.  I can find videos on how to join the two tools, but they seem to be to join Miro cards to them.  We don’t want to have to re-do all the items in the table/timeline as Miro cards, so could someone please let me know if it’s possible to join this table/timeline view of activities?Thanks very much, Emma :)  

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Zahra HassanNew Here
asked in Ask the Community
failure in cancelling the subscription

Dear [Miro Support/Team],I intended to cancel my subscription before the end of the free trial period. However, I was unable to do so successfully, and the renewal was processed at around 12:00 AM on the scheduled billing date.I kindly request your support in canceling the subscription and ensuring that no charges are applied to my account.Thank you for your understanding and assistance.Best regards,

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Robert Johnson
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Paulo Filipe de Castro LeãoNew Here
posted in Ask the Community
cancelamento

Fiz uma assinatura mensal, e inclui uma pessoa no meu time, no caso paguei por duas assinaturas numa só.Agora preciso cancelar essa assinatura, para a pessoa do meu time, fazer uma assinatura isolada da minha, ou seja , individualmente.Ao tentar cancelar, também dá um aviso que minha conta será excluida apos o cancelamento. E nao posso perder os trabalhos ja feitos e salvos.Alguem consegue me ajudar com esse cancelamento ?minha conta paulodicastro@hotmail.com

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Bao TranBeginner
asked in Ask the Community
Need help! Can't play embedded file

I can’t play the videos and audio files embedded from Drive. I was able to do this before, but the problem started around 3–4 days ago. I’ve seen others running into a similar issue too. So I’m wondering — is there actually someone who listens and can be helpful with this kind of problem?

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Xilda69New Here
posted in Ask the Community
Miro Page doesnt’t load

Hi! I'm having a lot of trouble loading my project board. I'm located in Russia and have tried accessing it both with and without a VPN. I've also tested it in the Miro app and across different browsers. Sometimes the board opens, but other times it won’t load at all. I’ve cleared my cache and followed all the troubleshooting steps listed in your help articles. The board itself is not heavy, and there are only two users. Would it help if I created a new account? Is there anything else I can try? Thank you in advance!

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